Petsense Info
Amenities
Service options
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Curbside pickup
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In-store pickup
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In-store shopping
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Quick visit
Best PlaceJuice Reviews
Had the pleasure of being attended by Issiah, who provided the best customer service! He was kind, very knowledgeable and made my shopping experience fun and enjoyable. Great hire, I look forward to my next visit!
Very friendly staff. Good selection. Kind of expensive but hey, it's the Villages.
They seem to have reasonable grooming. Lots of products, friendly staff.
My daughter & I made an appointment for cats to be shaved. We both have long haired cats. My appointment was at 3:00 pm. I checked on him at 4:15 and was told he was still in the table, he soiled & they would have him ready in an hour. Received a call at 5:30 stating they can’t do him stating they can’t get him out of the crate & he’s hissing. Really? How did you get him out before??
What the heck? Please DO NOT advertise cat grooming when you clearly don’t know how to groom.
My daughters cat who barely weights 7 lbs didn’t get done because she was panting. Do not recommend this place for your kitties.
Brought our king Charles cavalier in for shampoo, trim and nail clipping.
She came out lovely...and I should say, she is a shy girl. New people scare her. Her groomer, Danielle, was great. Will definitely go back...AND, the pricing was fair. Same as in WI.
Highly recommend.
K
This store is new to The Villages. It carries everything you might need for your pets, including pet grooming. The employee working on the day we visited seemed very knowledgeable. I highly recommend this pet store.
We brought our 8 month old puppy here for her first grooming and it went very well! Danielle did a great job of putting our dog at ease and making it a positive experience. She had a bath, got her nails trimmed and had all her shaggy fur cut beautifully! We will definitely be back.
Clean store. Friendly staff. Need a better larger selection of Zignature dog food. Small bags don't cut it.
Quick Facts About Petsense
Petsense Place has several strengths and weaknesses based on the comments provided.
One of the strengths of Petsense Place mentioned in the comments is the excellent customer service provided by the staff. Issiah, in particular, was praised for his kindness, knowledge, and ability to make the shopping experience enjoyable. This indicates that the staff at Petsense Place is trained and skilled in providing high-quality customer service, which is essential for building customer loyalty and satisfaction.
Another strength mentioned is the friendliness of the staff. Multiple comments highlight the friendly nature of the employees, which creates a welcoming and comfortable atmosphere for customers. This can make customers feel valued and more likely to return to the store.
The store's selection of products is also mentioned as a positive aspect. Customers appreciate the variety of products available at Petsense Place, indicating that the store likely has a wide range of options to cater to different pet owners' needs. This can attract a diverse customer base and increase the likelihood of finding specific products.
Reasonable grooming services are also mentioned, indicating that Petsense Place offers grooming services at a fair price. This can be a significant advantage for pet owners who are looking for quality grooming services without breaking the bank. Additionally, the comment about the knowledgeable staff suggests that the groomers at Petsense Place are experienced and capable.
However, Petsense Place also has some weaknesses based on the comments provided. One of the most significant weaknesses mentioned is the issue with cat grooming. Two comments express dissatisfaction with the cat grooming services, with one customer stating that their cat was left in the crate for an extended period and was unable to be groomed. This reflects poorly on the grooming services provided by Petsense Place, suggesting a lack of expertise or organization in handling cat grooming.
Another weakness mentioned is the limited selection of a specific brand of dog food. A customer expresses the need for a better and larger selection of Zignature dog food, indicating that the store may not cater to all dietary preferences or specific brands. This can be a disadvantage for pet owners who have specific dietary needs for their pets and may need to seek alternative stores to find the desired products.
In summary, Petsense Place has strengths in its excellent customer service, friendly staff, broad product selection, and reasonable grooming services. These strengths contribute to a positive shopping experience and customer satisfaction. However, there are weaknesses in the cat grooming services and the limited selection of certain pet products, which may dissatisfy customers with specific needs. Overall, Petsense Place appears to be a reputable pet store but could benefit from improving its cat grooming services and expanding its product selection.
Today
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