Urbane Nails & Spa

+1 405-720-1112

6233 Northwest Expy #101, Oklahoma City, OK 73132 United States of America

Open Today: -

Urbane Nails & Spa Info

6233 Northwest Expy #101, Oklahoma City, OK 73132 United States of America
+1 405-720-1112
[email protected]
+1 405-720-1112
+1 405-720-1112

Best PlaceJuice Reviews

The customer service was amazing as always!! My 11 year old granddaughter got nails and they did an age appropriate set on her. Beautifully done. I got a manicure with a white tip which is kinda hard to find someone that does it correctly. They did an amazing job!!! The place was nice, very relaxing atmosphere and clean!!! 5 stars!!!

OPEN Reviews ()

Amenities

Accessibility

Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom

Amenities

Gender-neutral restroom
Restroom
Wi-Fi

Crowd

LGBTQ+ friendly

Payments

Debit cards
Credit cards

Quick Facts About Urbane Nails & Spa

Strengths:

1. Excellent customer service: Multiple comments praise the exceptional customer service provided by Urbane Nails & Spa. Customers mention feeling pampered, welcomed, and impressed by the kindness and professionalism of the staff. This indicates that the salon prioritizes creating a positive and comfortable atmosphere for its clients.

2. Skilled nail technicians: Several comments highlight the skill and expertise of the nail technicians at Urbane Nails & Spa. Customers express satisfaction with the quality of their manicures, pedicures, and nail designs. The positive feedback suggests that the salon employs trained professionals who can deliver excellent results.

3. Relaxing atmosphere: The comments mention the relaxing atmosphere at Urbane Nails & Spa, indicating that the salon has created an environment conducive to relaxation and pampering. This is likely achieved through factors such as comfortable seating, soothing music, and pleasant decor.

4. Cleanliness: Multiple comments mention the cleanliness of the salon, emphasizing that it is well-maintained and hygienic. This is a crucial aspect of any nail salon and can contribute to customer satisfaction and loyalty.

5. Accommodating and hospitable: Urbane Nails & Spa appears to be accommodating to special occasions and large groups. One comment mentions the salon providing champagne and a complimentary snack bar for a bridal party. This level of hospitality and customization can make customers feel valued and special.

Weaknesses:

1. Inconsistent waiting times: One comment details an unpleasant experience where the customer had to wait for over 30 minutes without any communication from the staff. This suggests a lack of organization or preoccupation with internal issues that can negatively impact the customer experience.

2. Conflict among employees: Another comment reports witnessing a shouting match between two employees. Employee conflicts can create a tense and unprofessional atmosphere, which can be off-putting to customers. The fact that this incident occurred in front of a customer raises concerns about the salon's ability to manage and resolve internal conflicts.

3. Availability for appointments: One comment mentions the salon being consistently busy, which may make it difficult to secure appointments. While high demand can be a positive sign for the business, it can also inconvenience customers who might prefer more flexible scheduling options.

4. Price discrepancy: One dissatisfied customer mentions finding another salon with lower prices for the same service. This suggests that Urbane Nails & Spa may be relatively more expensive compared to its competitors. Price-conscious customers may be more likely to choose other options that offer similar quality at a lower cost.

In conclusion, Urbane Nails & Spa seems to excel in customer service, skilled nail technicians, a relaxing atmosphere, and cleanliness. However, there are areas of improvement needed in terms of managing waiting times, employee conflicts, and price competitiveness.