The Clubhouse at Aquia Harbour Info
Best PlaceJuice Reviews
Traversed the Chesapeake Bay and found this gem of a place with the friendliest staff and best crab cake and onion rings. Nothing compared to what was on or around the Bay. George and Teresa are exemplary at their job!
Amenities
Service options
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Outdoor seating
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Takeout
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Dine-in
Highlights
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Great dessert
Popular for
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Offerings
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Coffee
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Comfort food
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Happy hour food
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Healthy options
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Kids' menu
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Quick bite
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Small plates
Dining options
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Catering
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Dessert
Amenities
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Good for kids
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High chairs
Atmosphere
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Casual
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Cozy
Crowd
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Groups
Planning
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Accepts reservations
Quick Facts About The Clubhouse at Aquia Harbour
The Clubhouse at Aquia Harbour is a restaurant that has received a mix of positive and negative feedback based on the comments provided above. In this analysis, we will explore the strengths and weaknesses of the restaurant based on the comments.
One of the key strengths of The Clubhouse at Aquia Harbour is its friendly and attentive staff. Multiple comments mentioned the friendliness of the staff, describing them as the "friendliest staff" and "exemplary at their job." This positive customer service experience creates a welcoming atmosphere and enhances the overall dining experience.
Another strength highlighted in the comments is the quality of the food. Patrons praised the crab cake, onion rings, biscuits and gravy, and the breakfast buffet. The positive feedback suggests that the food at The Clubhouse at Aquia Harbour is not only delicious but also well-executed. This culinary excellence is likely to attract repeat customers.
The restaurant's location also stands out as a strength. The mention of "great views" indicates that the ambiance and surroundings of The Clubhouse at Aquia Harbour are appealing. This scenic quality adds to the overall dining experience and makes it a destination worth visiting.
Furthermore, it is worth noting that the restaurant received positive reviews from customers attending events. The comment about the Military ball in November 2022 highlights the success of an event held at the establishment. This indicates that The Clubhouse at Aquia Harbour can cater for large-scale events effectively, offering entertainment and creating a great atmosphere for such occasions.
However, there are also some weaknesses that can be derived from the comments. One recurring issue is the occurrence of mistakes in service. While one comment acknowledges that mistakes happen in restaurants, another customer expresses frustration that mistakes happen about half the time they visit. This inconsistency in service can be perceived as a weakness as it may deter customers, especially if they feel their complaints are not being addressed.
Additionally, there was a negative comment regarding the manager's response to complaints about mistakes. The customer felt that the manager's refusal to provide discounts or compensation in front of other patrons was rude. This incident suggests a lack of professionalism in handling customer feedback and may reflect poorly on the overall management of the establishment.
Another weakness that was pointed out in a comment was the young age of the staff members. While the staff were described as friendly, the perception that they were not serious about their work due to their tendency to chat and laugh in the dining room raises concerns about their professionalism and dedication to their craft. This observation may prompt potential customers to question the level of seriousness and attention to detail in food preparation.
Finally, the absence of a specific type of wine, Sauvignon blanc, was mentioned as a disappointment by one customer. While this may seem like a minor issue, it is important to consider the preferences and needs of all customers to ensure a satisfactory experience. Failing to offer a requested type of wine might result in disappointed or dissatisfied customers.
In conclusion, The Clubhouse at Aquia Harbour has several strengths such as friendly staff, delicious food, and a pleasant location. However, there are also weaknesses that need to be addressed, primarily concerning inconsistent service, management response to complaints, staff professionalism, and limited beverage options. By addressing these weaknesses, the restaurant can build on its strengths and improve the overall dining experience for its customers.
Place Pictures
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | Closed |
| Wednesday | 02:00 AM - 09:00 PM |
| Thursday | 02:00 AM - 09:00 PM |
| Friday | 02:00 AM - 09:00 PM |
| Saturday | 02:00 AM - 09:00 PM |
| Sunday | 02:00 AM - 09:00 PM |
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