Sola Nails Info
- 14200 1st Ave S # E Burien, WA 98168
- (206) 246-4912
- [email protected]
- (206) 246-4912
- (206) 246-4912
Best PlaceJuice Reviews
Have been going to Sola Nails over 10 years. I love the Employees & Owners. My nails, are fantastic every time. I also do Pedicures and Waxing. Fantastic!!!
Amenities
Accessibility
-
Wheelchair accessible entrance
-
Wheelchair accessible restroom
-
Wheelchair accessible parking lot
Planning
-
Appointments recommended
Amenities
-
Restroom
Quick Facts About Sola Nails
Sola Nails has a number of strengths and weaknesses based on the comments provided.
One clear strength of Sola Nails is the long-standing loyalty of customers. One commenter states they have been going to Sola Nails for over 10 years and loves the employees and owners. This indicates that the salon has been able to maintain a good relationship with customers and provide consistent service over a long period of time. Additionally, the commenter mentions that their nails are always fantastic, which suggests that the salon consistently delivers high-quality nail services.
Another strength highlighted in the comments is the skill of the technicians. One reviewer states that they had a male technician who did a fabulous job, which is contrary to their usual experience with male technicians at nail shops. This suggests that the salon has technicians who are skilled and can deliver a high standard of service regardless of their gender. Another commenter specifically mentions Alena and Nicole as technicians who consistently deliver excellent results. This indicates that Sola Nails has talented and capable staff members who can meet the preferences and expectations of their clients.
A unique strength mentioned in the comments is the offering of a punch card loyalty program. One reviewer mentions that after 10 services, they receive a $20 discount on their next service. This indicates that Sola Nails values and rewards customer loyalty, providing an incentive for customers to continue using their services.
However, there are also some weaknesses that can be inferred from the comments. One major weakness is the inconsistency in service quality. One reviewer mentions that their nails looked worse because the technicians added some things without their request, and the acrylics were uneven. Additionally, the reviewer states that they were cut by the buffer to the point of bleeding, which indicates a lack of attention to detail and potential safety concerns. Another reviewer mentions that the quality and service at Sola Nails has declined over the years, suggesting a lack of consistency and the potential for a decline in overall quality.
Another weakness highlighted in the comments is poor communication and customer service. One commenter mentions that they were switched to another technician without explanation, and that throughout their visit, the technicians were ignoring customers and only speaking to each other. This indicates a lack of professionalism and attentiveness to customer needs. Additionally, this reviewer mentions that the technician made them feel in the way and flicked their fingers during the service, which suggests a lack of care and consideration for the comfort of the customer.
There are also customer service issues mentioned in the comments. One reviewer mentions that Sola Nails stole money from their mother by automatically tipping themselves $20 without consent. This indicates a lack of trustworthiness and an unethical business practice. Another reviewer mentions that they have experienced long wait times and rushed service, suggesting a lack of organization and consideration for customer time.
Another weakness mentioned is the judgment and potentially discriminatory behavior of the staff. One reviewer mentions feeling judged for not tipping more than $5, and another reviewer states that they experienced judgment after confronting the salon about a previous incident involving their mother. These experiences indicate a lack of professionalism and respect for customers, which can contribute to a negative atmosphere and experience at the salon.
In conclusion, while Sola Nails has some strengths such as customer loyalty, skilled technicians, and a loyalty program, there are also weaknesses including inconsistent service quality, poor communication and customer service, ethical concerns, long wait times, rushed service, and potential discrimination. These weaknesses should be addressed and improved upon in order to maintain customer satisfaction and loyalty.
Place Pictures
Today
Opening Hours
| Thursday | 09:30 AM - 07:00 PM |
|---|---|
| Monday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Sunday | Closed |
| Wednesday | 09:30 AM - 07:00 PM |
| Tuesday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 07:00 PM |
How to go there