Paws N Claws Info
Best PlaceJuice Reviews
My dogs, Kyla (Sheltie) and Sage (Shih Tzu) have gone to Paws & Claws on Palm Beach Blvd, Fort Myers for several years now, and although their prices are higher & they are usually overbooked, I have never experienced such demeaning & rude behavior from the gal at the desk.
Long story short, my Sheltie was due for a full wash, brush out & buttocks area & back of legs shaving. She kept there for 4 1/2 hours 10:30am until 3:00pm and I’m not sure exactly what was done. No shaving was done to her hind quarters. None. I’d already given a check with tip - then they brought her out.
This woman saw our disappointing faces & offered to take her back to groom her hind quarters. After 4 1/2 hours - we said no.
If I could have given no stars I would have. I’m so upset this happened, I don’t want anybody else to experience this treatment.
Paws & Claws…you’re history.
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Quick Facts About Paws N Claws
Paws N Claws has received both positive and negative comments from customers, giving us insight into the strengths and weaknesses of the business. Let's analyze each comment to understand their implications.
The first comment highlights a few weaknesses of Paws N Claws. The customer mentions that the prices are higher compared to other places. This indicates that the business may not be competitive in terms of pricing. Additionally, the customer states that the business is usually overbooked, which implies that they may struggle with managing their appointments effectively. However, the main concern raised in this comment is the demeaning and rude behavior of the employee at the front desk. This indicates a major weakness in customer service, which can greatly impact the reputation and success of any business.
In contrast, the next comment is highly positive and recommends Paws N Claws to everyone. The customer praises the amazing job done by the staff and emphasizes their friendliness. This suggests that the business has skilled and talented groomers who consistently deliver high-quality results. The positive recommendation also indicates that the business has built a loyal customer base.
Another positive comment praises Patty, a groomer at Paws N Claws, and emphasizes her knowledge and expertise. This indicates that the business has groomers with specialized skills and knowledge, which can attract customers who value professional expertise. However, the customer also mentions that the prices might be a little high. This indicates that the business may need to evaluate its pricing strategy to ensure it aligns with customer expectations.
The next comment highlights the strengths of Paws N Claws. The customer mentions that the staff is great and specifically compliments Jen for her excellent work. This indicates that the business has a friendly and knowledgeable staff, which contributes to a positive customer experience. The reasonable price mentioned in the comment further suggests that the business offers good value for money.
The following comment mentions the great job done by Paws N Claws and their attentiveness to the specific needs of the customer's dog. This indicates that the business pays attention to individual customer requirements and takes extra care with special needs dogs. This attention to detail can contribute to customer satisfaction and loyalty.
The final positive comment praises Jennifer, a groomer at Paws N Claws, for her amazing job grooming the customer's dog. This suggests that Paws N Claws has groomers who are skilled and able to meet customer preferences and expectations.
In conclusion, the strengths of Paws N Claws based on the comments include friendly and knowledgeable staff, skilled groomers who deliver high-quality results, and attentiveness to the specific needs of individual dogs. These positive attributes have contributed to a loyal customer base and positive recommendations. However, the business is also faced with weaknesses such as higher prices compared to competitors, difficulties with appointment management, and negative customer experiences with rude behavior. Addressing these weaknesses and maintaining their strengths can help Paws N Claws improve and succeed in the grooming industry.
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Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 08:00 AM - 04:00 PM |
| Wednesday | 08:00 AM - 04:00 PM |
| Thursday | 08:00 AM - 04:00 PM |
| Friday | 08:00 AM - 04:00 PM |
| Saturday | 08:00 AM - 03:00 PM |
| Sunday | Closed |
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