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Luxx Nails and Spa

+1 859-261-8999
90 Carothers Rd, Newport, KY 41071 United States of America
Open Today: 09:30 AM - 06:00 PM

Luxx Nails and Spa Info

Best PlaceJuice Reviews

First time customer and for a basic solid color (sns dip) is fine but I asked for green tips on some nails and their completely uneven and just look messy. Most likely I’m not going back. Too pricey for what I got.I expect better. Nails x is way better.
OPEN Reviews ()

Amenities

Accessibility
  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
Planning
  • Appointments recommended

Quick Facts About Luxx Nails and Spa

Strengths:
1. Quick service: Several customers mentioned that Luxx Nails and Spa provides quick service, with little to no wait time. This is a positive aspect for customers who are in a hurry or prefer not to spend a long time in the salon.
2. Good prices: One customer commented that the prices at Luxx Nails and Spa are great. This can be a strength as competitive pricing attracts customers who are looking for affordable nail services.
3. Convenient location: The salon's convenient location may be a strength, as it allows customers to easily access their services without having to travel far. This can be appealing to customers who prefer proximity and convenience.
Weaknesses:
1. Inconsistent quality: Multiple customers mentioned that the quality of the nail services at Luxx Nails and Spa is poor. They highlighted issues such as uneven and messy nails, thin acrylic, chipping, and yellowing. Inconsistency in delivering high-quality services can be a significant weakness as it can lead to dissatisfaction and loss of repeat customers.
2. Rushed service: Some customers commented that the staff at Luxx Nails and Spa often rush through the nail services, resulting in poor quality. This rushed service can be a weakness as it compromises the overall customer experience and may not meet customers' expectations.
3. Accepting only cash: One customer mentioned that Luxx Nails and Spa started requesting cash payments. This can be a weakness as many customers prefer to pay with cards or other electronic forms of payment. Limited payment options may inconvenience customers and deter them from choosing this salon.
4. Lack of cleanliness: A customer noted that the salon was dusty, dirty, and had dried fingerprints and polish on the nail dryer station. This lack of cleanliness can be a significant weakness as it creates an unhygienic and unpleasant environment for customers, potentially deterring them from returning.
5. Poor customer service: Several customers mentioned rude and unprofessional behavior from staff members at Luxx Nails and Spa. This includes speaking rudely, laughing at customers, and ignoring requests for fixes or improvements. Poor customer service is a significant weakness as it leaves a negative impression on customers and can lead to the loss of business.
6. Misleading pricing: One customer mentioned that the pricing at Luxx Nails and Spa was misleading. They highlighted the confusion surrounding the cash discount and the actual cost of services. Misleading pricing can be a weakness as it creates mistrust and dissatisfaction among customers, impacting their overall experience.
In conclusion, Luxx Nails and Spa has strengths such as quick service and good prices. However, it also has weaknesses, including inconsistent quality, rushed service, accepting only cash, lack of cleanliness, poor customer service, and misleading pricing. These weaknesses can significantly impact the customer experience and potentially deter customers from returning to the salon.


Place Pictures

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Today

Opening Hours

Monday 10:00 AM - 07:00 PM
Tuesday 10:00 AM - 07:00 PM
Wednesday 10:00 AM - 07:00 PM
Thursday 10:00 AM - 07:00 PM
Friday 10:00 AM - 07:00 PM
Saturday 09:30 AM - 06:00 PM
Sunday 11:00 AM - 05:00 PM

How to go there

Location