KFC Hednesford - Old Hednesford Lane - Locations from All Over the World

KFC Hednesford - Old Hednesford Lane Info

Best PlaceJuice Reviews

Well where do we start. Waited to be served by a staff member that didn't know what she was doing, while what can only be described as what we believe to be a shift leader waving a hammer around (which she later used to smash ice build up in pop fridge). After almost 30 minutes we received our food. (Completely made up incorrectly) and poor quality. Baked beans with no label on as to when they was prepared or even a destroy time and not even hot. All there interested in is online orders. (Uber, just eat etc). We won't be returning to this site for a while.

Not even worth the 1star rating

OPEN Reviews (52)

Amenities

Service options

No-contact delivery
Delivery
Drive-through
Takeaway
Dine-in

Highlights

Fast service

Accessibility

Wheelchair-accessible car park
Wheelchair-accessible entrance
Wheelchair-accessible seating
Wheelchair-accessible toilet

Offerings

Coffee
Kids' menu
Late-night food
Quick bite

Dining options

Lunch
Dinner
Catering
Dessert

Amenities

Good for kids
High chairs
Toilets

Atmosphere

Casual

Crowd

Family friendly
Groups

Payments

Debit cards
NFC mobile payments
Credit cards

Quick Facts About KFC Hednesford - Old Hednesford Lane

Strengths:

1. The restaurant recently had a refit, indicating that it should have all the necessary equipment and infrastructure to provide a quality dining experience. 2. One customer had a positive experience with a staff member named Alex, who went out of their way to fulfill their request and provide exactly what was ordered. 3. One customer appreciated the prompt response from staff when a burger was dropped on the floor, as they promptly replaced the entire order with fresh food and apologized. 4. The restaurant offers online ordering options through platforms like Uber Eats and Just Eat, which can be convenient for customers who prefer delivery or takeout.

Weaknesses:

1. Slow service was a common complaint among customers, with one comment mentioning a 30-minute wait for food and another mentioning a 15-minute wait at the drive-thru window. 2. Multiple customers commented on the poor quality of the food, with one mentioning that the order was completely made up incorrectly and some items were not hot. 3. Inconsistent availability of menu items was mentioned by several customers, such as rice boxes being unavailable and no beans being offered at one point. 4. Staff members were described as young and inexperienced, often appearing unsure of what they were doing. One customer mentioned that they were not even acknowledged when they entered the restaurant and had to wait a long time for assistance. 5. Poor customer service was mentioned by multiple customers, with one comment noting that staff did not greet customers or provide a welcoming atmosphere. 6. One customer mentioned that the restaurant was dirty, with scruffy staff members and no complimentary items such as salt or wipes being provided. 7. Another customer had a particularly negative experience with online delivery, stating that their order took an excessively long time to arrive and was ultimately canceled due to the wait. 8. Overall, the restaurant received several negative reviews and comments, leading multiple customers to state that they would not be returning in the future.