KFC Hednesford - Old Hednesford Lane Info
Amenities
Service options
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No-contact delivery
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Delivery
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Drive-through
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Takeaway
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Dine-in
Highlights
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Fast service
Accessibility
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Wheelchair-accessible car park
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Wheelchair-accessible entrance
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Wheelchair-accessible seating
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Wheelchair-accessible toilet
Offerings
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Coffee
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Kids' menu
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Late-night food
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Quick bite
Dining options
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Lunch
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Dinner
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Catering
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Dessert
Amenities
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Good for kids
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High chairs
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Toilets
Atmosphere
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Casual
Crowd
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Family friendly
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Groups
Payments
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Debit cards
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NFC mobile payments
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Credit cards
Best PlaceJuice Reviews
Well where do we start. Waited to be served by a staff member that didn't know what she was doing, while what can only be described as what we believe to be a shift leader waving a hammer around (which she later used to smash ice build up in pop fridge). After almost 30 minutes we received our food. (Completely made up incorrectly) and poor quality. Baked beans with no label on as to when they was prepared or even a destroy time and not even hot. All there interested in is online orders. (Uber, just eat etc). We won't be returning to this site for a while.
Not even worth the 1star rating
If I could rate this a ZERO, I WOULD!
Worst experience of KFC I have ever received. I know my family have said on and off that they have had a bad experience but I thought it might not be that bad today with it being 16:10 and quiet.
I was 100% wrong.
We went through the drive through as it was quiet and thought it would be faster than going in. The girl that took our order we could hardly even hear her, she didn't even seem to know what she was even doing. Rice boxes again not available, seriously needs to be taken off the menu this does as they never seem to have them.
Eventually paid and we were left waiting at the window for 15 minutes. Food came wrong as we expected it might be. Went in to question something that we were charged for that we didn't know about and get the food we were missing. I wasn't even acknowledged when I went in and stood waiting for ages. Staff looked far too young to be working there and didn't seem to be doing much. Poor customer service too, no hello or welcome. Just had a 'You ordering?'. When I eventually got spoken too, I sorted my charge and then questioned about my missing food. I was told that it would be a 20 minute wait for the food! This is a joke as it was quiet and staff were standing around. This was their fault too, I refused to wait for it and said she will have to give me stuff they have.
Staff here are way too young and seem to not know what they are doing. A management lady was complaing and moaning with another girl while I was standing there about apparently how hard they were working and tired they were. No customer should see or experience the horrendous experience we had. This was awful.
KFC has really gone down hill and I will not be coming here again.
Would have been better getting a pizza delivered.
So this place has just had a refit. So not gonna be short of anything like they used to be. Try again. No beans. BEANS. How can a KFC have no beans. And no mini fillet burgers. Chips were luck warm. And I was asked if I wanted to "go large". Didn't realise that only meant the drink. Either stick to the Orbital one or better still, go to Maccies.
Took a table marker for table service. Instead a girl shouted no 21 from the counter so I had to collect my food, half a bag of luke warm chips,a very small pot of gravy half full(£1.59 making gravy about £150a gallon)nice chicken which was hot. Staff seemed to be focussing on deliveries so my meal took 15 mins. Felt disappointed as I like KFC done well and I had to clean my own table with napkins as it had crumbs and liquid on it
Absolute sh** show of a restaurant. Ordered through Uber eats, delivery time being 15-25 minutes. And hour and 25 minutes later I decided to go to the actual restaurant as the delivery driver had been changed and still no eta on food. Got to the place, hardly anyone in there, delivery drivers stood around, orders waiting to go, poor customers going to get cold food, but yet mine had not even been processed or prepared. They said they could get it done if I waited, I was due to be somewhere in 20 minutes so asked if they could do it straight away. No, it would still be a wait. Told them to forget it, cancelled the order wand walked out. Another couple waiting for their online delivery order, woman and child had given up in drive thru and had gone in but we’re waiting for ages. Absolutely shocking service. Will never grace their doors again.
Called the store to see if they could customise my order as had just placed the order online and spoke to 'Alex'.
He was lovely, went out of his way to fulfil my requests and the food arrived exactly as I requested.
Thank you Alex!!
Shocking.....Dirty restaurant with Scruff dirty staff. 3 pieces of chicken consisted of 2 anorexic drumsticks and the smallest wing in the world ..... Over cooked 6 chips and no compliments given (salt , wipes etc)
AVOID
Brilliant! Much better than rugeley. Great service. Due an accident, a member of staff knocked a burger into the floor and dues to the waiting time, they replaced all of our order with fresh food and extremely apologetic about it. Thanks to Sue and the staff for being so helpful
Quick Facts About KFC Hednesford - Old Hednesford Lane
Strengths:
1. The restaurant recently had a refit, indicating that it should have all the necessary equipment and infrastructure to provide a quality dining experience.
2. One customer had a positive experience with a staff member named Alex, who went out of their way to fulfill their request and provide exactly what was ordered.
3. One customer appreciated the prompt response from staff when a burger was dropped on the floor, as they promptly replaced the entire order with fresh food and apologized.
4. The restaurant offers online ordering options through platforms like Uber Eats and Just Eat, which can be convenient for customers who prefer delivery or takeout.
Weaknesses:
1. Slow service was a common complaint among customers, with one comment mentioning a 30-minute wait for food and another mentioning a 15-minute wait at the drive-thru window.
2. Multiple customers commented on the poor quality of the food, with one mentioning that the order was completely made up incorrectly and some items were not hot.
3. Inconsistent availability of menu items was mentioned by several customers, such as rice boxes being unavailable and no beans being offered at one point.
4. Staff members were described as young and inexperienced, often appearing unsure of what they were doing. One customer mentioned that they were not even acknowledged when they entered the restaurant and had to wait a long time for assistance.
5. Poor customer service was mentioned by multiple customers, with one comment noting that staff did not greet customers or provide a welcoming atmosphere.
6. One customer mentioned that the restaurant was dirty, with scruffy staff members and no complimentary items such as salt or wipes being provided.
7. Another customer had a particularly negative experience with online delivery, stating that their order took an excessively long time to arrive and was ultimately canceled due to the wait.
8. Overall, the restaurant received several negative reviews and comments, leading multiple customers to state that they would not be returning in the future.
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