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Steak 'n Shake

+1 727-568-9169
8101 Dr M.L.K. Jr St N, St. Petersburg, FL 33702 United States of America
Open Today: -

Best PlaceJuice Reviews

Lecker Burger, sehr nette Bedienung
OPEN Reviews (18)

Amenities

Service options
  • Curbside pickup
  • No-contact delivery
  • Delivery
  • Drive-through
  • Takeout
  • Dine-in
Health & safety
  • Mask required
  • Staff required to disinfect surfaces between visits
Highlights
  • Fast service
  • Great dessert
Popular for
  • Breakfast
  • Lunch
  • Dinner
  • Solo dining
Accessibility
  • Wheelchair accessible elevator
  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Wheelchair accessible restroom
  • Wheelchair accessible seating
Offerings
  • Braille menu
  • Coffee
  • Comfort food
  • Happy hour food
  • Kids' menu
  • Late-night food
  • Quick bite
Dining options
  • Breakfast
  • Lunch
  • Dinner
  • Dessert
  • Seating
Amenities
  • Good for kids
  • High chairs
  • Restroom
  • Wi-Fi
Atmosphere
  • Casual
Crowd
  • College students
  • Family-friendly
  • Groups
  • Tourists
Payments
  • Debit cards
  • NFC mobile payments
  • Credit cards

Quick Facts About Steak 'n Shake

Steak 'n Shake, like any other restaurant, has its own strengths and weaknesses based on customer experiences. These comments provide insights into different aspects of the restaurant that may influence customers' overall satisfaction.
One of the strengths highlighted in the comments is the quality of the burgers and the friendly service. One customer specifically mentions the "Lecker Burger" and the "sehr nette Bedienung," which translates to delicious burger and very friendly service. This suggests that the taste of the burgers and the positive interactions with the staff contribute to a positive dining experience.
Another strength mentioned in the comments is the affordability of the food. Customers appreciate that Steak 'n Shake offers cheap classic fast food options, which make it an attractive choice for late-night cravings. One customer even states that it is better than other fast-food chains like Burger King, McDonald's, and Wendy's. This affordability factor positions the restaurant as a budget-friendly option in comparison to more upscale burger chains like Shake Shack and Culver's.
The classic wax paper wrap for burgers is also mentioned as a positive aspect of Steak 'n Shake. This suggests that customers appreciate the nostalgic and traditional elements of the restaurant, which may contribute to the overall dining experience.
However, there are also weaknesses mentioned in the comments that may influence customers' opinions about Steak 'n Shake. One customer shares a negative experience regarding the service received at a particular location. The customer highlights poor service, an attitude from the cashier, and even finding foreign objects in their daughter's burger. This suggests a significant downfall in terms of customer service and food quality, undermining the overall reputation of the restaurant.
Another weakness mentioned is the change in the restaurant's atmosphere. One customer expresses disappointment in the removal of servers, stating that the old-time 50's and 60's feel has been lost. This change in service style and atmosphere may lead to dissatisfaction among customers who enjoyed the traditional dining experience at Steak 'n Shake.
Another customer mentions the new business strategy of eliminating all servers and ordering through a kiosk. While they appreciate the cleanliness of the restaurant and the delicious milkshakes, they express disappointment with the cold food. This suggests that the new self-service approach may not be implemented seamlessly, resulting in issues with the quality and temperature of the food.
Additionally, a customer mentions an unpleasant encounter with the cashier and manager, wherein a ketchup packet was taken back after it was already given to the customer. This highlights a lack of professionalism and customer service, which can have a negative impact on the overall dining experience.
In conclusion, Steak 'n Shake has strengths in terms of the taste of their burgers, affordability, and nostalgic elements. However, weaknesses such as poor customer service, changes in atmosphere, and issues with the new self-service approach can affect customers' opinions of the restaurant. It is important for Steak 'n Shake to address these weaknesses and work on improving customer satisfaction to maintain a positive reputation in the competitive fast-food industry.


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Today

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Friday -
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