Steak 'n Shake Info
Amenities
Service options
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Curbside pickup
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No-contact delivery
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Delivery
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Drive-through
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Takeout
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Dine-in
Health & safety
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Mask required
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Staff required to disinfect surfaces between visits
Highlights
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Fast service
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Great dessert
Popular for
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Breakfast
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible elevator
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Braille menu
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Coffee
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Comfort food
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Happy hour food
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Kids' menu
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Late-night food
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Quick bite
Dining options
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Breakfast
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Lunch
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Dinner
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Dessert
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Seating
Amenities
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Good for kids
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High chairs
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Restroom
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Wi-Fi
Atmosphere
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Casual
Crowd
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College students
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Family-friendly
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Groups
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Tourists
Payments
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Debit cards
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NFC mobile payments
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Credit cards
Best PlaceJuice Reviews
Lecker Burger, sehr nette Bedienung
first had this during college out in Ohio, with the lack of choices out there it really hit ????
love the classic wax paper wrap, got the garlic burger good but greasy, monte cristo is decent also for a craving. I can never eat this all in one sitting it’s super heavy.
If you’re looking for that boujee Shake Shack, Culver’s vibe, this not it ???? but deff better than BK, McD, Wendys etc. just cheap classic fast food for a late night craving, they have cheese fries ❤️
We go to steak and shake often since it is nearby the house. I gave this location a 5 star 2 years ago. Today is another story. We ordered 6 burgers with fries and I understand that it’s fast food and people can be jerks, but the service that my wife received from this location was AWFUL. I mean to be given an attitude for just ordering food or to find a noodle and pepper corn in my 6 year olds daughters burger is absolutely absurd. Also Shanika the cashier at the window, if you don’t like the job then try finding something else that will make you happy. My wife thanks you for the service and you don’t say anything back nor does my wife get a receipt for the transaction. Shameful. I would give this place a ZERO star if I could.
First time there in awhile since the one near me closed down. I got a gift card from someone so I stopped in. They've taken that old time 50's and 60's feel out-of the restaurant. No more servers. You order st the counter and have a seat. It took 3 tries and someone behind the counter to finally get the machine to accept the gift card. I sat down. Mind you I went there just after seeing my chiropractor for a bad back. I went there to sit down, order, and have my food brought to me. This didn't happen. I sat down then heard my name called. I struggled to get up and went to the counter...it was for the milkshake I ordered. I then had to sit and wait and then get up again to get my food. I understand that this happens at a lot of restaurants nowadays but I wasn't expecting it from Steak n Shake. They have ruined the atmosphere that used to be there. Doubt this will go over big with the type of crowd this place usually attracts. In my opinion a big mistake made by corporate big wigs that have lost touch with their customers.
New business strategy eliminating all servers. You order at a kiosk and pick up the food when called. The restaurant was the cleanest restaurant I've ever seen. Even the kitchen was spotless. Menu has been scaled back as well to mostly burgers but the milkshakes are still divine. Love the new environment.
Decided to skip drive through line and eat in dining area. I was shocked that there were no waiters or waitresses. There is a huge kiosk machine where you place your order and you choose dine in or dine out. Once your food ready they call your name and you pick it up and bring to your table. The food was somewhat cold, but the shakes were delicious. When in the area I would give it another try for sure.
You place your own order on a machine, pay on a machine, pour your own drink, pick up your food yourself but they ask if you want to tip. It was just okay. No one was rude but not welcoming either.
Unpleasant if you ask me . Was handed two packets of ketchup by one of the cashier. The other woman I assume was the manager grabbed one of the other packet of ketchup back. Truly rude and Unprofessional. I paid nearly $30 for a burger and HOT DOG. The extra ketchup packet should of never been grabed off my tray and i tipped prior! Never eating again at this location.
Quick Facts About Steak 'n Shake
Steak 'n Shake, like any other restaurant, has its own strengths and weaknesses based on customer experiences. These comments provide insights into different aspects of the restaurant that may influence customers' overall satisfaction.
One of the strengths highlighted in the comments is the quality of the burgers and the friendly service. One customer specifically mentions the "Lecker Burger" and the "sehr nette Bedienung," which translates to delicious burger and very friendly service. This suggests that the taste of the burgers and the positive interactions with the staff contribute to a positive dining experience.
Another strength mentioned in the comments is the affordability of the food. Customers appreciate that Steak 'n Shake offers cheap classic fast food options, which make it an attractive choice for late-night cravings. One customer even states that it is better than other fast-food chains like Burger King, McDonald's, and Wendy's. This affordability factor positions the restaurant as a budget-friendly option in comparison to more upscale burger chains like Shake Shack and Culver's.
The classic wax paper wrap for burgers is also mentioned as a positive aspect of Steak 'n Shake. This suggests that customers appreciate the nostalgic and traditional elements of the restaurant, which may contribute to the overall dining experience.
However, there are also weaknesses mentioned in the comments that may influence customers' opinions about Steak 'n Shake. One customer shares a negative experience regarding the service received at a particular location. The customer highlights poor service, an attitude from the cashier, and even finding foreign objects in their daughter's burger. This suggests a significant downfall in terms of customer service and food quality, undermining the overall reputation of the restaurant.
Another weakness mentioned is the change in the restaurant's atmosphere. One customer expresses disappointment in the removal of servers, stating that the old-time 50's and 60's feel has been lost. This change in service style and atmosphere may lead to dissatisfaction among customers who enjoyed the traditional dining experience at Steak 'n Shake.
Another customer mentions the new business strategy of eliminating all servers and ordering through a kiosk. While they appreciate the cleanliness of the restaurant and the delicious milkshakes, they express disappointment with the cold food. This suggests that the new self-service approach may not be implemented seamlessly, resulting in issues with the quality and temperature of the food.
Additionally, a customer mentions an unpleasant encounter with the cashier and manager, wherein a ketchup packet was taken back after it was already given to the customer. This highlights a lack of professionalism and customer service, which can have a negative impact on the overall dining experience.
In conclusion, Steak 'n Shake has strengths in terms of the taste of their burgers, affordability, and nostalgic elements. However, weaknesses such as poor customer service, changes in atmosphere, and issues with the new self-service approach can affect customers' opinions of the restaurant. It is important for Steak 'n Shake to address these weaknesses and work on improving customer satisfaction to maintain a positive reputation in the competitive fast-food industry.
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