Steak 'n Shake - Locations from All Over the World

Steak 'n Shake Info

Best PlaceJuice Reviews

Lecker Burger, sehr nette Bedienung

OPEN Reviews (57)

Amenities

Service options

Curbside pickup
No-contact delivery
Delivery
Drive-through
Takeout
Dine-in

Health & safety

Mask required
Staff required to disinfect surfaces between visits

Highlights

Fast service
Great dessert

Popular for

Breakfast
Lunch
Dinner
Solo dining

Accessibility

Wheelchair accessible elevator
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Wheelchair accessible seating

Offerings

Braille menu
Coffee
Comfort food
Happy hour food
Kids' menu
Late-night food
Quick bite

Dining options

Breakfast
Lunch
Dinner
Dessert
Seating

Amenities

Good for kids
High chairs
Restroom
Wi-Fi

Atmosphere

Casual

Crowd

College students
Family-friendly
Groups
Tourists

Payments

Debit cards
NFC mobile payments
Credit cards

Quick Facts About Steak 'n Shake

Steak 'n Shake, like any other restaurant, has its own strengths and weaknesses based on customer experiences. These comments provide insights into different aspects of the restaurant that may influence customers' overall satisfaction.

One of the strengths highlighted in the comments is the quality of the burgers and the friendly service. One customer specifically mentions the "Lecker Burger" and the "sehr nette Bedienung," which translates to delicious burger and very friendly service. This suggests that the taste of the burgers and the positive interactions with the staff contribute to a positive dining experience.

Another strength mentioned in the comments is the affordability of the food. Customers appreciate that Steak 'n Shake offers cheap classic fast food options, which make it an attractive choice for late-night cravings. One customer even states that it is better than other fast-food chains like Burger King, McDonald's, and Wendy's. This affordability factor positions the restaurant as a budget-friendly option in comparison to more upscale burger chains like Shake Shack and Culver's.

The classic wax paper wrap for burgers is also mentioned as a positive aspect of Steak 'n Shake. This suggests that customers appreciate the nostalgic and traditional elements of the restaurant, which may contribute to the overall dining experience.

However, there are also weaknesses mentioned in the comments that may influence customers' opinions about Steak 'n Shake. One customer shares a negative experience regarding the service received at a particular location. The customer highlights poor service, an attitude from the cashier, and even finding foreign objects in their daughter's burger. This suggests a significant downfall in terms of customer service and food quality, undermining the overall reputation of the restaurant.

Another weakness mentioned is the change in the restaurant's atmosphere. One customer expresses disappointment in the removal of servers, stating that the old-time 50's and 60's feel has been lost. This change in service style and atmosphere may lead to dissatisfaction among customers who enjoyed the traditional dining experience at Steak 'n Shake.

Another customer mentions the new business strategy of eliminating all servers and ordering through a kiosk. While they appreciate the cleanliness of the restaurant and the delicious milkshakes, they express disappointment with the cold food. This suggests that the new self-service approach may not be implemented seamlessly, resulting in issues with the quality and temperature of the food.

Additionally, a customer mentions an unpleasant encounter with the cashier and manager, wherein a ketchup packet was taken back after it was already given to the customer. This highlights a lack of professionalism and customer service, which can have a negative impact on the overall dining experience.

In conclusion, Steak 'n Shake has strengths in terms of the taste of their burgers, affordability, and nostalgic elements. However, weaknesses such as poor customer service, changes in atmosphere, and issues with the new self-service approach can affect customers' opinions of the restaurant. It is important for Steak 'n Shake to address these weaknesses and work on improving customer satisfaction to maintain a positive reputation in the competitive fast-food industry.