Jenny's Nails Spa Info
- 1130 Pulaski Hwy, Bear, DE 19701 United States of America
- +1 302-836-0220
- [email protected]
- +1 302-836-0220
- +1 302-836-0220
Best PlaceJuice Reviews
I never write reviews but I felt so compelled to finally do so. Let’s start by saying these type of nail salons need to do better with a few things. Let’s start by a simple “Hi or Hello” when clients come in before screaming “Pick a color” at you. Next let’s stop instantly getting an attitude or start talking about your clients in another language when all Im trying to do is calm and effectively discuss what I’m looking/paying for. I always start with “let me know if you feel comfortable with this if not I can find another design.” I’m tired of continuously paying my hard earned money and tipping techs who have this attitude/ demeanor. I’ve been coming to Jenny’s since being in high school. Always hear how bad their service and attitudes are but always kind of defended them until it was actually happening to me. They do alot of small things that make you feel uncomfortable then the moment you speak up its a problem or you’re looking how they expect us to act. It truly frustrated me to leave their salon in a such a mood when I just wanted to relax, get my nails how I wanted for the money I’m paying. Instead left with only the white nail tips on and never even got them done. Then as the owner to laugh with your employees and continue to make me feel uncomfortable is ridiculous. It’s sad and immature. It only confirmed what I felt the moment the replacement tech came to start my nails because he came over with that energy a child has when a parent has sat around and talked about someone. Yet I still started off fresh with him saying “Hi Sam how are you” all I asked was could he re-apply the nails straight because about 4 were obviously crooked then they’ll say “it’s your fingers” oh ok so I’ve never noticed I had crooked fingers for over 30 years. If anything as a business find ways on how to improve your service or listen to the clients needs or wants to avoid these situations. It’s very simple. Your business won’t flourish with that attitude. Stop instantly labeling us all, writing us off as just another black girl with a attitude because every time you take a chance at losing a good paying, consistent, easy going client. Stay blessed though.
Just when I thought I found A new nail salon close to my new home they disappointed me. They have no customer service at all …very typical for them to open business in our communities to make money regardless of their customer service. I came to this salon 3 or 4x they’re open later than usual and that perfect for the working class. However my last time there is my last time. Reasons below
1. Their wall of colors to choose from you give them the number they pull out the color. This day I gave her 3 different options and she pulled out totally different colors(make it make sense) they when I just Asked for a grey she found one but it wasn’t showing on their wall. This should have been a sign lol
2. Less than 2 days later the gel nail polish starts pulling off I go Back they fix it and do the same color on my toes everything is good. So I thought I go On vacation & boom 1 day later my gel nails and toes polish starts pulling so here I am Enjoying my vacation only to have nail polish pulling off like never before. When I arrive Back home from my trip I stop In to tell them something is wrong with Theo oldish because I’ve been getting gel nail for the last # years and this has never happened in fact the last time the same person did my nails and toes and it last almost a month with not one nail getting messed up. She offered to fix then however I advised I have To pick my son from child care I’ll come later this week for a complete polish change. Again 2 days later I get Everything changed requested for discount since I’ve been in here 3x in 9 days and she says no ok no problem I pay But I’m telling u there was no apology no nothing. To many nail salons to deal with this type of customer service
Excuse my grammar !
I’m new to this part of town. I had been looking for a new nail place and this one was nearby. I read previous reviews that weren’t so great but wanted to try for myself.
Today was most likely the last time I’ll visit due to the fact that I’ve seen and experienced their lack of appreciation for customers and their rudeness in response.
Im very cool, calm and collected and the older woman doing my nail service greeted no one that walked in and she went from zero to 100 with an attitude as I politely tried to show her how I wanted my nails, but she got frustrated with herself Because she couldn’t do it.
There are too many other options to stay patronizing this establishment and I don’t want to tear it all the way down by this review in sharing all that I saw. This was my experience after visiting several times but not anymore.
Giving due respect to lily LE who did my nails the best.
I would encourage this establishment to check your own attitudes and show more appreciation and respect for the people who keep you in business.
I have been going to this salon since 2015. Staff is great and no matter who does my nails I Am personally never disappointed. They can do whatever you want cause I always pick pictures from the internet and they do it. Great quality, good prices, sometimes busier then others but well worth it.
I got a fungus on my nail from this place. Never ever again. The set began to lift after two days. I had to have the entire set removed and start wearing my natural nails until the nail with the fungus grows out.
Went in for a color change and after I finished the dryer, I noticed the polish looked very lumpy on my big toes. I asked her to put another coat on to make it look smooth and this is what I got. Also, the salon is very dirty. This was my first and last time going to this salon. ( Don’t mind the swelling, I’m 39 weeks pregnant)
I took my girls there last weekend and they did a rushed job. Mind you it was Thier first and last time there. Paint chipped the next day. They asked for something specific and they didn't do what was asked. Very disappointing.
To start, I got a gel refill and it was very rushed and sloppy. There's paint around my nails and air bubbles in the actual polish. Not to mention, some of my nails have this grayish swipe of color which looks gross. They didn't have the color I wanted (or the backup to that color) so when I mentioned that the blue was too much, Jenny said "That's because you picked a dark blue" when she didn't have half the colors I wanted. Just very unprofessional and the place was not clean. They insist on masks, which is fine, but that's about the only sanitary practice happening there. Overall, I'm just really disappointed and will not be returning.
Today
Opening Hours
| Monday | 09:00 AM - 08:00 PM |
|---|---|
| Tuesday | 09:00 AM - 08:00 PM |
| Wednesday | 09:00 AM - 08:00 PM |
| Thursday | 09:00 AM - 08:00 PM |
| Friday | 09:00 AM - 08:00 PM |
| Saturday | 09:00 AM - 08:00 PM |
| Sunday | 10:00 AM - 05:00 PM |
Amenities
Accessibility
-
Wheelchair accessible entrance
-
Wheelchair accessible parking lot
Planning
-
Appointments recommended
Place Pictures
Today
Opening Hours
| Monday | 09:00 AM - 08:00 PM |
|---|---|
| Tuesday | 09:00 AM - 08:00 PM |
| Wednesday | 09:00 AM - 08:00 PM |
| Thursday | 09:00 AM - 08:00 PM |
| Friday | 09:00 AM - 08:00 PM |
| Saturday | 09:00 AM - 08:00 PM |
| Sunday | 10:00 AM - 05:00 PM |
How to go there
Location
Places