Island Nails & Spa Info
- 31595 State Rte 20 A, Oak Harbor, WA 98277 United States of America
- +1 360-240-9576
- [email protected]
- +1 360-240-9576
- +1 360-240-9576
Best PlaceJuice Reviews
Upon entering, we were asked to sit in seats which were occupied with nail salon supply. We waited while they cleared the clutter after a couple minutes. I stood hoping they would clean/sanitize our chairs because there was debris on both chairs and nail clippings. They took their time and we were left with dirty seats. My pedicure was decent provided by a young women and I opted for the signature pedi ($30) and she completed mine in 30 minutes with everything included as listed. My partner; however only received a 19 min pedi and she did not include all the services that were listed ( did not file nails nor ask if he wanted them filed, very briefly did the bottom of the foot with Pumic stone and she did not apply the finishing lotion). She got up after wiping his legs and walked to the back where I saw her eating. She never told him he was done or said thank you. Nothing. I confronted her and she insisted she did the lotion. We waited to pay she never apologized and we still got charged despite not having the full service. Also, they do not sanitize the foot graters.. after she briefly did his foot she ran it through the dirty tub water and back in the basket. We will not be returning
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Quick Facts About Island Nails & Spa
Strengths:
1. Excellent job on callus care: One customer mentioned that they received the best callus care they've ever had at Island Nails & Spa. This demonstrates that the salon has skilled technicians who can effectively address customer needs and concerns.
2. Kind and welcoming staff: A customer expressed appreciation for the friendly and welcoming staff at Island Nails & Spa. This positive attitude contributes to a pleasant and comfortable atmosphere for customers.
3. Skill in nail art and design: Another customer mentioned that they loved their Christmas nail set and the amazing job done by the technician. This indicates that Island Nails & Spa has skilled nail artists who can create intricate and beautiful designs according to customer preferences.
4. Long-lasting nail enhancements: A customer praised the salon for providing long-lasting and durable nail enhancements such as acrylic or dip nails. This suggests that Island Nails & Spa uses high-quality products and techniques to ensure customer satisfaction.
5. Ability to accommodate walk-ins: A reviewer mentioned that Island Nails & Spa is usually good at taking walk-in customers. This indicates that the salon is flexible and can cater to customers who spontaneously decide to get their nails done.
Weaknesses:
1. Lack of attention to cleanliness and sanitation: Multiple reviewers expressed concern about the cleanliness and sanitation practices at Island Nails & Spa. Complaints included dirty seats, unsanitized tools, and lack of proper cleaning between clients. These issues can affect the overall customer experience and raise health and safety concerns.
2. Inconsistent quality of service: One customer mentioned that they received a subpar pedicure and manicure, with uncleaned cuticles and dry skin left unattended. Inconsistencies in the quality of service can lead to customer dissatisfaction and may reflect a lack of attention to detail by the technicians.
3. Rushed service and inadequate drying time: Several reviewers reported feeling rushed during their appointments, with one even being shooed out of the salon without any drying time. Another customer expressed concern about moving immediately after a pedicure without sufficient drying time, which can lead to smudged nails. These instances indicate a lack of attention to customer preferences and comfort.
4. Pricing discrepancies: One customer mentioned being charged more than the advertised price for a pedicure, while another felt that the services were overpriced. Inconsistent pricing and potential discrepancies can lead to customer dissatisfaction and a lack of trust in the salon.
Overall, while Island Nails & Spa has strengths in terms of callus care, nail art, and customer service, there are weaknesses related to cleanliness, consistency of service, and pricing discrepancies. Addressing these weaknesses can help improve the overall customer experience and satisfaction.
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Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 09:00 AM - 07:00 PM |
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