Holloman AFB Visitor Center

+1 575-572-5920

Holloman AFB, NM 88330 United States of America

Open Today: Closed

Holloman AFB Visitor Center Info

Amenities

Accessibility

Wheelchair accessible entrance

Best PlaceJuice Reviews

Great place Thank for your service

I went to the visitor’s center and Senior Airman Estrada was rude and disrespectful to my family and I. he is representing the military badly to people at the visitor’s center where he mainly deals with civilians. My aunt was with me, who has never dealt with military before, and now she will go home and tell her whole community when they ask about her trip about how incompetent and disrespectful military personnel are, specifically the Air Force (which senior airman Estrada badly represents). She was upset with how she was treated by Senior Airman Estrada. He made assumptions that were false, used condescending tones and appeared to have no respect for active service member’s family. Looking at other reviews, and after speaking to other people, he has numerous complaints against him. Why is he working at the front where he is the face of the military to many? Incompetent choice by his leadership to keep him there. He does not know how to deal with people or represent the military well. Commanders and leadership need to wake up to the fact that it is known around base how inept Senior Airman Estrada is. Looks badly on them and the entire base. And for people like my aunt, on the entire Air Force and military.

Friendly check in. Admittedly I was a nervous first time civilian and the process wasnt so bad! You need your drivers license, insurance and registration to enter base. Also, with covid restrictions currently, you meed to be in the state of nm and quarantined before entering. You will also need your social security number for a quick background check. Note: you need to keep your visitor pass on you even when in the vehincle with an officer driving you at the entry gate.

It's a little tight on space. Make sure you sign in first thing to get the help that you need in an orderly fashion. Otherwise, you'll waste time and will not be served in order of arrival.

The personal here are very good at actually trying to help people that are there to visit their families.

Depending on time of arrival you can be seen right away and go about your business. However, if you arrive in a crowd, you could wait a bit. I've had good service.

My first time visiting Air Force Base.

Officers are friendly

amazing place to live, many attractions nearby.

Very welcoming person at the welcome center however the base is pretty well locked down for covet so that's all we got to see

Quick Facts About Holloman AFB Visitor Center

The Holloman AFB Visitor Center has several strengths and weaknesses based on the provided comments.

Starting with the strengths, one clear positive aspect is the friendly and welcoming atmosphere. Many visitors have expressed their appreciation for the personnel working at the visitor center, describing them as friendly, helpful, and good at assisting visitors. This creates a positive impression for first-time civilians and contributes to a pleasant overall experience for those visiting their families on the base. Additionally, the officers at the center are noted to be friendly, which further adds to the positive environment and enhances the visitors' perception of the base.

Another strength of the visitor center is the efficiency of the check-in process. Despite some comments about tight spaces and the need to sign in early, multiple visitors have stated that the process was not overly burdensome and that they were able to check-in relatively quickly. This efficient and streamlined check-in process allows visitors to start their activities promptly upon arrival, minimizing wait times and maximizing the time spent with their military families.

Furthermore, the location of Holloman AFB is considered a strength. The comment about the "amazing place to live" suggests that there are attractive local amenities and attractions nearby, making the base a desirable place for military personnel and their families. This can contribute to an enjoyable and fulfilling experience not just for visitors but also for those stationed at the base.

Moving on to the weaknesses, the most significant issue highlighted in the comments is the behavior of Senior Airman Estrada. Visitors have expressed their dissatisfaction with his rude and disrespectful behavior, which has left a negative impression and might deter individuals from visiting the base in the future. This is particularly concerning considering that the visitor's center is where the Airman mainly interacts with civilians. It is important for military personnel, especially those in customer service roles, to represent the military in a positive light, and Senior Airman Estrada's actions seem to have fallen short of this expectation.

The comments also suggest that the visitor center might experience overcrowding or inefficiencies during peak times. Visitors have mentioned that arriving in a crowd can result in longer wait times and delayed service. This creates a potential weakness in the visitor center's ability to handle high volumes of visitors efficiently and effectively, which can lead to frustration and a less-than-optimal visitor experience. Addressing this issue by implementing strategies to improve crowd management and streamline processes during busy periods could help enhance the overall experience for visitors.

Additionally, one comment mentions the limited access to the base due to COVID-19 restrictions. While this is not a fault of the visitor center itself, it does impact the overall experience for visitors, as they are unable to explore the base beyond the immediate welcome center. Although these restrictions are necessary for public health and safety, they do limit the visitors' ability to fully experience and appreciate what the base has to offer.

In conclusion, the strengths of the Holloman AFB Visitor Center include its friendly and welcoming atmosphere, efficient check-in process, and favorable location near local attractions. However, it also has weaknesses, such as the negative behavior of certain personnel, potential overcrowding during busy periods, and limited access due to COVID-19 restrictions. By addressing these weaknesses and further enhancing their strengths, the visitor center can ensure a positive and enjoyable experience for all visitors to Holloman Air Force Base.