1 Nail Spa Info
Best PlaceJuice Reviews
I’ve been going to this place for a few weeks now and I’ve realized a gradual increase in prices of acrylic nails. I went from paying around $60 (for a complete full set) to $95 for fill in French tips the last time I had a service. I called to discuss the matter respectfully after it dawned on me that was absurd. The person on the phone basically told me that a white tip can be up to $25 extra and that’s fine but does that mean a fill-in $70? That’s NUTS! I had no special designs and my nails weren’t super outrageously long. The man on the phone made me feel as if he thought I was lying and when I offered to turn around and come back the same day so he could see my nails (due to me feeling I was overcharged) he didn’t have a reply. I even stated that I was a faithful customer and I’ve been a lot of other places including there and never paid that much for a fill in or full set without crazy designs. The man on the phone told me if I could find somewhere cheaper I should go there! NO RESOLVE, NO CARE WHATSOEVER!! I spent money there faithfully every two weeks as a treat to myself and I’m always respectful and kind I DID NOT DESERVE THIS! I don’t know if it was a racial thing or not but I FELT VERY TARGETED! They didn’t even tell me the price until I was at the register and because I’m used to getting pedicure and full sets I had a robotic response to just pay the bill not taking into account I didn’t not receive a pedicure this time! I’m just shocked at the response it was so unprofessional and it made me feel I was wrong for calling and asking about it when I am the customer. Shameful service and a bad attitude from everyone involved!
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Quick Facts About 1 Nail Spa
Strengths:
1. Longevity: The comment mentions that the person has been going to this place for a few weeks now. This indicates that the nail spa has some level of customer loyalty and repeat business.
2. Previously good service: The comment notes that the person usually has no complaints and has been satisfied with the service in the past. This suggests that the nail spa has been able to provide good service to customers.
Weaknesses:
1. Gradual increase in prices: The comment mentions a gradual increase in prices for acrylic nails, going from $60 for a complete full set to $95 for a fill-in with French tips. This could be seen as a weakness as it may discourage customers who feel that the prices have become too high.
2. Poor customer service: Multiple comments mention poor customer service. One comment mentions feeling targeted or discriminated against. Another mentions rude nail technicians who skip over customers based on their personal feelings. This indicates a weakness in the overall customer service experience provided by the nail spa.
3. Rude and unprofessional behavior: Comments mention rude behavior from staff members, including being dismissive of customer concerns and refusing to fix smudged nails. This demonstrates a lack of professionalism and may lead to a negative impression of the nail spa.
4. Long wait times: One comment mentions a long wait for horrible service, indicating that the nail spa may struggle with managing customer flow and providing prompt service.
5. Inconsistent quality: A comment mentions receiving rushed and poorly done pedicures, with unevenly painted nails and a hangnail. This suggests that the nail spa may have issues with maintaining consistent quality in their services.
6. Pricing discrepancies: Another comment mentions being overcharged and not receiving the service they asked for. This indicates a weakness in communication and transparency regarding pricing and services offered.
7. Sanitation concerns: A comment mentions concerns about sanitation, including the lack of proper cuticle care, unsanitized hot stones, and potential exposure to something contagious. This highlights a weakness in maintaining a clean and sanitary environment for customers.
8. Quality of work: Multiple comments mention poor quality work, including rushed manicures and paint jobs that are everywhere. This reflects a weakness in the skill and attention to detail of the nail technicians.
9. Lack of resolve: One comment mentions a lack of resolve and care from the staff when the customer expressed their concerns about being overcharged. This failure to address customer issues is a weakness in customer service.
10. Negative word-of-mouth: Multiple comments mention friends who stopped coming to the nail spa due to rude behavior. This demonstrates the potential negative impact of poor customer experiences on the reputation of the nail spa.
Overall, while the nail spa may have strengths such as customer loyalty and previous good service, it faces significant weaknesses in pricing, customer service, quality of work, and sanitation. These weaknesses may impact its reputation and customer retention.
Place Pictures
Today
Opening Hours
| Monday | 10:00 AM - 08:00 PM |
|---|---|
| Tuesday | 10:00 AM - 08:00 PM |
| Wednesday | 10:00 AM - 08:00 PM |
| Thursday | 10:00 AM - 08:00 PM |
| Friday | 10:00 AM - 08:00 PM |
| Saturday | 10:00 AM - 08:00 PM |
| Sunday | 11:00 AM - 06:00 PM |
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