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Western peri peri & shawarma

+44 20 8422 7749
403 Eastcote Ln, Harrow HA2 8SE United Kingdom of Great Britain and Northern Ireland
Open Today: -

Best PlaceJuice Reviews

I ordered 10 wings and 6 strips and they all weren’t up to good standard! The wings were raw and had blood in them which gave my child food poisoning and the chicken strip were barely chicken. I think this food is a total rip off and I wouldn’t recommend it.
OPEN Reviews (16)

Amenities

Service options
  • Delivery
  • Takeaway
  • Dine-in
Offerings
  • Halal food
  • Kids' menu
  • Late-night food
Dining options
  • Lunch
  • Dinner
Amenities
  • Good for kids
Atmosphere
  • Casual
Crowd
  • Groups
Payments
  • NFC mobile payments

Quick Facts About Western peri peri & shawarma

Strengths:
1. Tasty food: Despite the negative comments, there are some positive reviews about the taste of the food. Some customers mentioned enjoying the chicken shawarma and finding it very flavorful.
2. Friendly staff: One customer had a positive experience with the staff, mentioning that they were friendly. This indicates that the restaurant has potential to provide good customer service.
Weaknesses:
1. Food quality issues: Multiple customers complained about the poor quality of the food, specifically mentioning raw chicken wings and strips. This is a significant issue as it can lead to food poisoning and can damage the reputation of the restaurant.
2. Lack of professionalism: The comments reflect instances of rude behavior and disrespectful treatment from the owner and staff. This indicates a lack of professionalism and customer care, which can drive customers away and harm the restaurant's reputation.
3. Inconsistent service: While one customer mentioned that the service was slightly slow but the food was nice, there are also comments about poor service and staff forgetting to pack the paid food. Inconsistency in service can result in customer dissatisfaction and lead to negative word-of-mouth.
4. Poor communication: Some customers complained of difficulties in communicating with the staff or owner. This lack of effective communication can create frustrations and misunderstandings, further damaging the customer experience.
5. Lack of accountability: One customer mentioned that the staff refused to provide a receipt, making it difficult to address the issue of raw chicken and food poisoning. This shows a lack of accountability and transparency on the part of the restaurant.
6. Unhygienic practices: One customer mentioned that the restaurant was not clean compared to other options. This raises concerns about the hygiene standards of the establishment, which can pose health risks and discourage customers from dining there.
7. Value for money: One customer felt that they did not receive value for their money, mentioning that they paid £20 for staff and only received £1 worth of food. This suggests that the prices may not align with the portions or quality of the food.
Conclusion:
Based on the comments provided, Western Peri Peri & Shawarma Place has several weaknesses that need to be addressed. The most significant issues are the food quality problems, unprofessional behavior of the owner and staff, inconsistent service, and lack of accountability. These weaknesses can greatly impact the reputation of the restaurant and result in dissatisfied customers. However, there are also some positive comments about the taste of the food and friendly staff, indicating potential. It is crucial for the establishment to address the weaknesses and improve upon their customer service, quality control, and hygiene standards in order to attract and retain customers.


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Today

Opening Hours

Monday -
Tuesday -
Wednesday -
Thursday -
Friday -
Saturday -
Sunday -

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