Top Hair Beauty Salon Info
Best PlaceJuice Reviews
I come all the way from Jersey to do my hair in here. Very comfortable price for a good service. If you go for a short to medium haircut, with shampoo and style you will pay around $20. Longer may be little more. For other services they have convenience prices, but alway close the deal before. The color's experienced person is Gary, he will guide whoever do the color for you. For me to bring a photo it will help me l to explain correctly what I want. They do speak English, however they are going to work in your hair and you want to make sure they get the idea. The shampoo is an amazing experience. They will give you a massage in your head and neck and shoulder, that you will forget that you when to do your hair.
Amenities
Accessibility
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Wheelchair accessible entrance
Payments
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Cash-only
Quick Facts About Top Hair Beauty Salon
Strengths:
1) Affordable prices: Customers mention that the prices at Top Hair Beauty Salon are comfortable and convenient, especially for services like haircuts, shampooing, and styling.
2) Experienced staff: Gary is recommended as the expert for hair color, and Amy is praised for her cutting skills. This indicates that the salon has skilled and knowledgeable professionals who can deliver quality services.
3) Good customer loyalty: A few customers express their loyalty to Gary and Amy, stating that they would follow them wherever they go. This suggests that the salon has built strong relationships with its customers and has gained their trust and satisfaction.
4) Great service for both men and women: The salon is described as a great place for both men and women, indicating that it caters to a wide range of customers and can meet their different needs.
Weaknesses:
1) Inconsistent customer service: Some customers mention that they had bad experiences at the salon. They felt unwelcomed, ignored, or treated poorly. This suggests a lack of consistent customer service and a failure to make all customers feel valued and satisfied.
2) Poor communication: One customer mentions that the stylist did not understand their request despite speaking English. This suggests a potential issue with communication and comprehension, which can result in unsatisfactory outcomes for customers.
3) Lack of modern styles: One customer mentions that the salon does not provide modern styles. This indicates that the salon may not be up to date with current trends and may not cater well to customers seeking contemporary or trendy hairstyles.
4) Inconsistent quality: One customer mentions that the quality of the service depends on the stylist they get. This suggests a lack of consistency in delivering high-quality services across all staff members. Inconsistency can lead to dissatisfaction and uncertainty for customers.
Potential Opportunities:
1) Improved customer service training: The salon can invest in customer service training for its staff to ensure consistent, friendly, and welcoming interactions with customers. This can help improve overall customer satisfaction and loyalty.
2) Enhancing communication skills: The salon can provide additional training or language support to ensure effective communication with customers, regardless of language barriers. Better communication can lead to clearer understanding of customer preferences and better outcomes.
3) Expanding service offerings: The salon could consider introducing modern styles and keeping up with current trends to attract a wider range of customers who are seeking contemporary hairstyles.
4) Implementing quality control measures: The salon can establish protocols and procedures to ensure consistent and high-quality service delivery across all staff members. This can help improve customer satisfaction and avoid instances of unsatisfactory outcomes.
In conclusion, Top Hair Beauty Salon has strengths in its affordable prices, experienced staff members, and customer loyalty. However, there are weaknesses in inconsistent customer service, poor communication, lack of modern styles, and inconsistent quality. The salon has opportunities to improve its customer service training, enhance communication skills, expand service offerings, and implement quality control measures. By addressing these weaknesses and leveraging the opportunities, the salon can enhance its reputation and attract a more satisfied and diverse customer base.
Place Pictures
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 09:00 AM - 07:00 PM |
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