The Stockbridge Arms Info
Amenities
Service options
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Delivery
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Takeaway
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Dine-in
Health and safety
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Staff required to disinfect surfaces between visits
Highlights
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Fast service
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Great tea selection
Accessibility
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Wheelchair-accessible car park
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Wheelchair-accessible entrance
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Wheelchair-accessible seating
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Wheelchair-accessible toilet
Offerings
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Kids' menu
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Late-night food
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Quick bite
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Vegetarian options
Dining options
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Lunch
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Dinner
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Dessert
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Seating
Amenities
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Bar on site
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Gender-neutral toilets
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Good for kids
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High chairs
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Toilets
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Wi-Fi
Atmosphere
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Casual
Crowd
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Family friendly
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Groups
Planning
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Accepts reservations
Payments
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Debit cards
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NFC mobile payments
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Credit cards
Best PlaceJuice Reviews
Bag Scam. Yesterday I ordered fish, chips, curry sauce and a teacake and asked to pay £10.50. Whilst waiting I worked out it should be £10.40. I asked the server what the cost was made up of and she repeated my order but I could see the receipt she was holding with a 10p bag charge on it. I didn't ask for a bag as I always take one with me, wasn't asked if I want one and wasn't told about it when I questioned the amount. The bags do look good quality paper ones but they should be open when charging for them. A side note, I could have got fish, chips, curry and teacake as a meal deal for £6.50 from Stockbridge Fisheries but it was late and they had ran out of fish.
Lovely Fish, fairly priced with the state of the economy these days. Will defo visit again ????
Food is very good, but the customer service is terrible. Yesterday I ordered steamed fish as I am gluten free, and when this order was relayed to a member of the serving staff she swore very loudly so that I heard her. "You must be ******* joking!" She was stood at the counter when she said it, so clearly wanted me to hear. I think this is an appalling way to treat people and I won't be returning. I am a local person and will not be recommending this fish and chip shop to anyone.
Customer service more battered than the fish. Peas looked like watered down snot. As a franchise, I would expect this branch to provide the same food as the flagship branch in Bradford, as all other branches do. When questioned, I was advised this branch is nothing to do with the other Mother Hubbard's, and that they don't need to follow their rules. Also, the lady with the glasses who served us behaved like she'd been slapped by a wet fish. If you don't want to work, then don't Wouldn't visit again. -5 stars.
Best fish n chips in the area,
Good value, good opening hours for a chippy.
The food is great and always comes really quickly. The staff are also super friendly.
There were quite a few flies in the dining area which isn't ideal but can't really be helped, I know it's a problem everywhere at the moment
The only big issue I had is that the table cloths were wrinkly, like they hadn't been ironed or even folded properly in a while.
Not the best food or service
fish was ok . Portion was on smaller side.Chips had been mix with older batch of chips I wast expecting that for £7.95
Lovely food. The snug restaurant could do with being cleaner / upgrading. But the food is the best chippy food ive ever had
Quick Facts About The Stockbridge Arms
The Stockbridge Arms place has both strengths and weaknesses, as described in the comments above. In this analysis, I will evaluate these strengths and weaknesses in detail.
Starting with the strengths, one comment highlights that the fish at The Stockbridge Arms place is lovely and fairly priced. This indicates that the quality of the fish is good and the prices are reasonable, which can be seen as a positive aspect of the establishment. Additionally, another comment praises the fact that the food comes quickly and the staff are super friendly. Quick service and friendly staff contribute to a positive dining experience and can attract more customers.
Another strength that is mentioned is the opening hours of the place. The comment notes that the chippy has good opening hours, which can be beneficial for customers who may want to grab a meal outside regular dining hours. This flexibility can be seen as a strength and can help attract more customers.
Moving on to the weaknesses, one major issue that is highlighted is the bag scam. A customer mentions that they were charged for a bag without even being given one or being informed about the charge. This can be seen as a deceptive practice and can lead to a negative overall experience for the customer. Transparency and honesty are important in establishing trust with customers, and this incident may damage the reputation of The Stockbridge Arms place.
Another weakness pointed out in the comments is the poor customer service. One customer recounts an incident where a staff member swore loudly in front of them upon hearing their order. This kind of behavior is highly unprofessional and disrespectful. Good customer service is crucial for creating a positive dining experience, and incidents like this can deter customers from returning and recommending the establishment to others.
Additionally, a comment mentions that the peas looked like watered-down snot, indicating that the quality of the food may not be consistent. Inconsistency in food quality can be seen as a weakness as customers expect a certain level of taste and presentation. The fact that this branch does not follow the rules of the flagship branch also raises concerns about consistency and brand reputation. Customers may expect a certain standard from a franchise and deviations from that can lead to disappointment.
Other weaknesses mentioned include flies in the dining area, wrinkly tablecloths, smaller portion sizes for the price, and a restaurant that could benefit from being cleaner or upgraded. These issues contribute to an overall negative perception of The Stockbridge Arms place and can affect the dining experience for customers.
In conclusion, The Stockbridge Arms place has both strengths and weaknesses. While the fish is praised for being lovely and fairly priced, and the opening hours and staff friendliness are highlighted as positive aspects, the bag scam, poor customer service, and inconsistent food quality are major weaknesses. Issues such as flies in the dining area, wrinkly tablecloths, and the need for cleanliness and upgrading also contribute to a less than ideal dining experience. These weaknesses can negatively impact the reputation of the establishment and may result in customers not returning or recommending the place to others. It is important for The Stockbridge Arms place to address these weaknesses and improve in order to provide a better overall experience for their customers.
Place Pictures
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 11:30 AM - 09:00 PM |
| Wednesday | 11:30 AM - 09:00 PM |
| Thursday | 11:30 AM - 09:00 PM |
| Friday | 11:30 AM - 09:00 PM |
| Saturday | 11:30 AM - 09:00 PM |
| Sunday | 11:30 AM - 09:00 PM |
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