The Cocoa Lounge

+44 7870 885507

26 Northgate, Dewsbury WF13 1DT United Kingdom of Great Britain and Northern Ireland

Open Today: -

The Cocoa Lounge Info

26 Northgate, Dewsbury WF13 1DT United Kingdom of Great Britain and Northern Ireland
+44 7870 885507
[email protected]
+44 7870 885507
+44 7870 885507

Best PlaceJuice Reviews

I visited on the 2 nd July around 6pm. The service was absolutely terrible. The person who took our order wasn't friendly at all. When I asked him to clean the table he wasn't happy at all. He did come and clean it. The floor was also dirty. The nachos were good. However the strawberry margarita was merely dilute cordial. More like water. Not worth £3 ++ we paid. I've visited coco lounge before and had a pleasant time. Coco lounge need to train staff on the customer service skills. Maybe need to up their game on drinks too. I am always pleasant and will always say please / thank you. I don't like complaining but on this occasion this needs to be addressed.

OPEN Reviews ()

Amenities

Service options

Delivery
Takeaway
Dine-in

Health and safety

Staff required to disinfect surfaces between visits

Highlights

Great tea selection

Accessibility

Wheelchair-accessible entrance
Wheelchair-accessible seating

Offerings

Coffee
Late-night food
Small plates

Dining options

Breakfast
Lunch
Dinner
Dessert

Amenities

Good for kids
Toilets

Atmosphere

Casual
Cosy

Crowd

Groups

Planning

Accepts reservations

Quick Facts About The Cocoa Lounge

The Cocoa Lounge has both strengths and weaknesses based on the comments provided. One of the strengths mentioned is the friendliness of the staff. A customer mentioned that the staff was super friendly and they appreciated the service they received. Another strength is the quality of the food. Many customers mentioned that the food was delicious and they highly recommended the place. Additionally, the diverse menu was mentioned as a positive aspect, catering to different preferences and picky eaters.

The interior of the cafe was also praised, with comments about the vibrant and light atmosphere. The cleanliness of the place was also mentioned as a positive aspect of The Cocoa Lounge.

However, there are also weaknesses that were brought up in the comments. One of the main weaknesses mentioned is the poor customer service. Certain customers mentioned that the person who took their order was not friendly at all and that the staff needs training on customer service skills. The slow service and lack of attentiveness were also mentioned as areas for improvement. Some customers had to ask for basic things like sauces and plates, and mentioned that staff should be more attentive to things like water top-ups and offering menus.

Another weakness mentioned is the slow delivery of food. While the quality of the food was praised, some customers mentioned that the food took a long time to come out. This can be frustrating for customers, even if the food is delicious.

In terms of specific items on the menu, customers mentioned that the nachos were good, but the strawberry margarita was disappointing. They felt that it was dilute cordial and not worth the price they paid. The portion sizes for the chips were also mentioned as being too small for the price. Additionally, the salad was criticized for being too simple and not worth the price.

Overall, The Cocoa Lounge has strengths in terms of friendly staff, delicious food, a diverse menu, and a pleasant atmosphere. However, they have weaknesses in terms of poor customer service, slow service, and certain menu items not meeting customer expectations. Addressing these weaknesses can help improve the overall customer experience and satisfaction at The Cocoa Lounge.