Serge's Barber Shop Info
- 424 N Main Ave, Scranton, PA 18504 United States of America
- +1 570-961-1969
- [email protected]
- +1 570-961-1969
- +1 570-961-1969
Best PlaceJuice Reviews
Would not recommend. They turned away my girlfriend today because she was a female asking for a men’s cut. They assumed she was a man when she sat down and once they called her name they asked what she wanted. my girlfriend than explained that she just needed a shape up on the sides an the lady turned around and said they don’t cut females hair. They discriminate against the disabled and against women. She walked out feeling embarrassed and anxious all from this shop. After the fact we called to speak to a manager and they offered to have her come back an cut it but from all the reviews i’ve seen, they often do this when they know they have done wrong. It is not acceptable. We did not go back due to the lack of human decency the workers have. Remind you back in 2021 she was able to get her hair cut; why did it change in two years ? Why not cut a women’s hair when they want a men’s cut, when you have nothing but women that work in your shop. I am absolutely disgusted with how my girlfriend was treated. This will NEVER happen to her or anyone else again.
DO BETTER.
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Quick Facts About Serge's Barber Shop
Serge's Barber Shop has some strengths and weaknesses based on the comments provided.
One of the strengths mentioned in the comments is the skill and talent of the barbers. Customers appreciate the quality of the haircuts and mention specific barbers, like Janine and Ashley, who consistently do a fantastic job. This indicates that the shop has skilled and experienced staff members who are capable of delivering satisfactory results.
Another strength mentioned is the friendly and interactive nature of the staff. Customers appreciate the welcoming environment and the feeling of being treated like family. This indicates that the barbershop has a positive and customer-oriented atmosphere, which can encourage repeat business and build customer loyalty.
The availability of parking is also mentioned as a strength. Having sufficient parking is convenient for customers and can make the overall experience more pleasant. This aspect shows that Serge's Barber Shop has considered the convenience of its customers and has taken steps to ensure they have a hassle-free experience.
On the other hand, there are some weaknesses mentioned in the comments as well. One significant weakness is the reported discrimination against women. A customer states that their girlfriend was turned away because she wanted a men's cut, which is seen as discriminatory and lacking human decency. This incident not only reflects poorly on the shop's professionalism but also creates a negative experience for customers. Discrimination can harm the reputation of the business and drive potential customers away.
Another weakness mentioned is the poor customer service and rushed experience. One comment outlines a situation where the customer felt rushed out after their haircut and the stylist left quickly. This indicates a lack of attention to customer needs and may leave customers feeling unsatisfied and unappreciated. Poor customer service can lead to negative reviews and a decrease in customer loyalty.
The long wait time is also mentioned as a weakness. Although one customer states that the wait is worth it due to the quality of the haircuts, another customer expresses dissatisfaction with the extended wait time. Long wait times can be inconvenient and frustrating for customers, leading them to seek alternatives in the future.
Furthermore, there is a complaint about the lack of response from the shop's website when attempting to resolve an issue privately. This indicates a potential weakness in their customer service and communication channels. Failing to address complaints and redirecting customers to spam can damage the reputation of the shop and discourage customers from returning.
In summary, Serge's Barber Shop has strengths such as skilled barbers, a friendly atmosphere, and sufficient parking. However, there are also weaknesses including reported discrimination, rushed customer service, long wait times, and inadequacy in addressing customer complaints. Addressing these weaknesses and improving the customer experience will be crucial for the long-term success of the shop.
Today
Opening Hours
| Monday | 08:00 AM - 06:00 PM |
|---|---|
| Tuesday | 08:00 AM - 06:00 PM |
| Wednesday | 08:00 AM - 06:00 PM |
| Thursday | 08:00 AM - 07:00 PM |
| Friday | 08:00 AM - 06:00 PM |
| Saturday | 08:00 AM - 05:00 PM |
| Sunday | Closed |
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