Serenity Nail Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Amenities
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Restroom
Planning
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Appointments recommended
Best PlaceJuice Reviews
I’ve been coming to this nail salon since they opened! They provide the best service and always make me feel welcome. Their attention to detail is phenomenal and my nails always look and feel amazing! Highly recommend!
Exceptional care and precision. kind staff. My nails always look and feel great leaving here. 8 years running this owner has been my go to! Very clean, comfortable and well run salon. Quality work.
I went to the salon a few days ago for a manicure and pedicure. The technicians were very nice. My gel manicure went fine with only a small cut when doing my cuticles. Unfortunately after the pedicure, I developed a bacterial infection in my big toe that has been painful.
This place is AWESOME! I never feel rushed. They always take their time. I am leaving here feeling like a new person. Super happy that I took time out of my busy schedule to do something for myself! Deggi and another tech took care of me and they did AMAZING!!
Bujee was phenomenal! She was so sweet and friendly took her time and the massage technique was so relaxing. I came here based off of word of mouth and reviews and it definately shows! The keratin pedi included hot stones, the best part! I want to come back and Try them all and I plan on it (: thank you Bujee for a high quality service!
The nail technicians here are always so nice and professional. I love how they take their time to do things and don’t rush like a lot of other places I’ve been to. If there’s something that might’ve been missed they’re always willing to fix it also which is awesome. :)
Showed mail tech a simple photo and asked if she could confidently replicate it, she said she could and got to work. I asked her to stop multiple times because the color was not even close to what I wanted and she said it was the closest they had. The design was horrible and unrecognizable I left super upset and ended up calling to see if they could fix them or refund my money and I was told I could get a refund. When my refund did not come I called and asked why where I was told that she decided not to refund me. After much argument she told me to come in and shed give me cash refund. Upon arrival I was yelled at in front of other customers and followed out the door as the manager yelled at me to never come back! I was going to leave a nice tip for the small effort put into my nails but not after being yelled at by the owner!!! No worries… I wouldn’t have returned anyway as my horribly executed nails were $70 without tip! Absolutely ridiculous. I paid that at American nails and salon today for a new set of nails (which turned out beautiful) and a pedicure!!!
Pictures are what I asked for (pink, cute mini mouse with bow) and what I was charged $70 for (purple nails with 3 dots that resemble Mickey!) And what American Nails did for me today! (Exactly what I asked for!)
This is a very nice shop. The technicians are all very pleasant. They have a nice touch for the pedicures, meaning she wasn't too rough but she was attentive. The prices are fair for the service. I've taken my mom a few times now and she's comfortable with their service too.
Quick Facts About Serenity Nail Spa
Serenity Nail Spa has a number of strengths based on the comments provided. Firstly, the salon is praised for its exceptional care, precision, and attention to detail. Customers have consistently experienced high-quality service that leaves their nails looking and feeling amazing. The salon is also commended for its clean and comfortable atmosphere, which creates a welcoming environment for customers. The staff is described as kind and professional, taking their time to ensure a thorough and satisfactory experience. Additionally, the salon offers a range of services, including keratin pedicures with hot stones, which customers find enjoyable and relaxing.
One of the notable weaknesses mentioned in a comment is an incident involving a bacterial infection after a pedicure. This is a serious concern as it indicates a lack of hygiene or proper sanitation procedures, which can greatly impact the reputation and trustworthiness of the salon. Such incidents can lead to negative word of mouth and loss of customers. This highlights the importance of maintaining strict hygiene practices in a nail salon.
Another weakness mentioned is a negative customer experience where the nail technician failed to replicate the requested design and provided subpar results. This resulted in frustration and a lack of resolution from the salon, leading to a confrontation with the owner. This highlights a lack of effective customer service and communication, which is crucial for maintaining customer satisfaction and loyalty. The incident also suggests that there may be a lack of skilled technicians capable of meeting customer expectations.
Despite these weaknesses, the salon has several opportunities for improvement. It can focus on strengthening its hygiene and sanitation practices to ensure a safe and clean environment for customers. By addressing the incident of the bacterial infection, the salon can rebuild trust and reassure customers of its commitment to their well-being. Additionally, the salon can invest in further training for its technicians to improve their ability to replicate designs accurately and meet customer expectations consistently. This can help enhance customer satisfaction and reduce instances of dissatisfaction and conflict.
The salon also has the opportunity to capitalize on its strengths and positive customer reviews. By continuing to provide exceptional service, attention to detail, and a welcoming atmosphere, Serenity Nail Spa can build a loyal customer base and attract new customers through positive word of mouth. The salon can also consider expanding its range of services to cater to a wider clientele, appealing to different preferences and needs.
In conclusion, Serenity Nail Spa has strengths in providing exceptional care, precision, attention to detail, and a welcoming atmosphere. However, weaknesses in terms of hygiene and sanitation practices, as well as a lack of effective customer service and communication, need to be addressed. By improving these areas, the salon can enhance its reputation, customer satisfaction, and overall success.
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