Pro Top Nails Info
- 11770 E Colonial Dr, Orlando, FL 32817 United States of America
- +1 407-380-0775
- [email protected]
- +1 407-380-0775
- +1 407-380-0775
Best PlaceJuice Reviews
Absolutely amazing!!! I've been getting my nails done by Mindy since I was 16 (now 25) and she always goes above and beyond and this time she rocked this design!! I'm absolutely obsessed with this set of nails. Thank you so much Mindy!! Plus everyone is so nice!
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Quick Facts About Pro Top Nails
Strengths:
1. Excellent customer service: Many customers mention how nice and friendly the staff is at Pro Top Nails. They appreciate the warm and welcoming atmosphere, and the staff's efforts to make them feel comfortable.
2. Skilled nail technicians: Multiple comments mention the talented technicians at Pro Top Nails. Customers admire the work done by Mindy, Lee, Veronica, Ava, and Justin. They appreciate their attention to detail and ability to deliver great results.
3. Attention to detail: Customers highlight the technicians' ability to replicate designs or create even better versions than the pictures they provide. This showcases their attention to detail and dedication to satisfying customer preferences.
4. Quick appointments: Several customers mention that their appointments started on time. This indicates that the salon values punctuality and respects customers' time.
5. Ability to fix mistakes: One customer mentions that they had a bad experience at another salon and Pro Top Nails fixed their nails by removing the old set and applying a new one. This shows that the salon is willing to rectify mistakes made by others, giving customers confidence in their ability to deliver quality service.
Weaknesses:
1. Inconsistent results: While most customers are satisfied with the service at Pro Top Nails, one customer mentions being disappointed with their last visit. The acrylic nails were too thick and the color was not what they had requested. This inconsistency in results suggests that there may be some room for improvement in ensuring customer preferences are met consistently.
2. Lack of available lighter color options: The customer mentioned that the salon was having trouble finding the correct lighter pink color for their nails. This indicates a potential issue with the salon's stock or variety of colors, which can limit customers' options and satisfaction.
3. Pricing concerns: The customer feels that they overpaid for their new acrylic set, considering the length of the nails and the efforts made to fix the color mistake. This raises concerns about the salon's pricing strategy and whether it accurately reflects the quality of the service provided.
4. Injury during the service: The customer mentions that the drill used during their appointment broke their skin and caused soreness. While the mention of disinfectant shows that the salon addressed the issue, the fact that the injury occurred raises questions about the technicians' skill in handling equipment and ensuring customer safety.
In conclusion, Pro Top Nails has several strengths, including excellent customer service, skilled technicians, attention to detail, punctuality, and the ability to rectify mistakes made by other salons. However, there are areas that could be improved, such as consistency in results, availability of color options, pricing transparency, and ensuring customer safety during services. It's important for the salon to address these weaknesses in order to maintain and improve customer satisfaction.
Place Pictures
Today
Opening Hours
| Monday | 09:30 AM - 07:30 PM |
|---|---|
| Tuesday | 09:30 AM - 07:30 PM |
| Wednesday | 09:30 AM - 07:30 PM |
| Thursday | 09:30 AM - 07:30 PM |
| Friday | 09:30 AM - 07:30 PM |
| Saturday | 09:30 AM - 07:30 PM |
| Sunday | 10:00 AM - 05:00 PM |
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