Ollie's Car Wash - Addis Info
Amenities
Best PlaceJuice Reviews
No problem with the physical location. My problem is the customer service on the phone number. Refusing to cancel my service saying (we cant find your account) sure don't have a problem finding my account to pull the money out though.
I have used his location over the years and was pleased with it till recently. My vehicle was damage and it took them over a month to email me saying they declined my damage claim. I have tried to remain a customer of this business, but the lack of customer support and refusal to fix damages to my vehicle.
I just can’t justify making repairs on my own and still use their product because it may happen again and I’ll be stuck with more damage. If they would have made the repairs, I would still be a customer today.
I have reached out to corporate office asking for a video but I have been declined on that as well.
Update
Thank you for responding. It took your office over a month to even email me. I wish your office would have at least communicated with me on the process and shown me video of the truck entering and exiting the washbay because I can promise you I did not have the damage on my truck before hand.
I looked over my truck at the clean out area, and I did not have the scratches on there. I do not see how your cameras missed that because it’s pretty obvious.
The car wash, washes your car really well but it’s constantly broken. I pay $35 a month for a car wash and I can’t wash my car when I need too and I use my car for business. I’m definitely think about canceling. I’ve never had this problem at Bennys.
I went today to Pit Stop today & got the $25.00 wash. Only the right side if my car got the best cleaning, only tried right side got the tires cleaned & I tried 3 different vacuum s before finally giving up & leaving. I do not recommend this car wash any more, it has become about the money & NIT the service that it once was when it was Ollie's. Same your time & money, DON'T GO!
Went through in my Suburban, the entire back wasn't washed still dusty and all.
It is very nice when it is open; however, half of the time that I drive over there it is closed.. no sign, no explanation.
About a month ago while passing through the town of Addis, La I got a car wash at Ollie's. It was approximately $12 for the wash. It was a good wash. A month later I see two charges went through on my account for an Ollie's membership for $20 a month. I didn't enroll in any membership, nor did I enter any of my information into the machine.
I called today to cancel the "membership" and get a refund. The customer service representative was extremely unprofessional and refused to refund my account.
I ended up paying $40 for one car wash.
I HIGHLY DO NOT RECOMMEND utilizing this car wash unless you would like to be fraudulently enrolled in a membership.
On May 21, 2022 around 1500hrs I went to go through the car wash which I pay a monthly subscription for and after being scanned through the entry area and pulled up to the car wash none of the workers were there to guide into the Car wash like they always do, car wash wasn’t even on. So I waited for a while, honked the horn and the kids working there just looked outside and didn’t move. Ultimately after about 20 mins I just backed out and left. The service use to be amazing here and is slowly getting worse and worse.
Quick Facts About Ollie's Car Wash - Addis
Ollie's Car Wash - Addis Place has received a mixture of positive and negative comments from customers. In order to evaluate the strengths and weaknesses of the car wash, we will analyze the comments provided.
One of the strengths mentioned by customers is the physical location of the car wash. Customers have not expressed any issues with the location itself. This is important as it ensures ease of access for customers who want to use the car wash.
However, a recurring weakness that has been mentioned is the lack of customer service, particularly in regards to phone interactions. Customers have complained about difficulties canceling their service and a lack of responsiveness from the customer service team. This can be frustrating for customers who have legitimate concerns about their accounts or the services provided. Additionally, some customers have mentioned that the car wash refused to fix damages to their vehicles, further exacerbating the lack of customer support.
Another weakness that has been highlighted is the inconsistency and unreliability of the car wash equipment. Some customers have mentioned that the car wash is often broken or not functioning properly. This can be a major inconvenience for customers, especially those who rely on the car wash for their business needs. Unreliable equipment can lead to wasted time and money for customers who are unable to wash their vehicles as needed.
A few customers have also mentioned issues with the cleanliness of their vehicles after going through the car wash. They have mentioned that certain parts of their vehicles were not properly washed or remained dirty. This highlights a weakness in the car wash's ability to consistently provide a thorough cleaning service. Customers expect their vehicles to be cleaned effectively and any shortcomings in this area can lead to dissatisfaction.
Furthermore, there have been complaints about the car wash being closed or inaccessible without any explanation provided. This inconsistency can frustrate customers who make the effort to visit the car wash only to find it closed, leading to wasted time and inconvenience.
Another weakness mentioned by a customer is the potential for fraudulent membership enrollment. This customer claimed to have been enrolled in a membership and charged without their consent. The customer service representative was also unprofessional and refused to refund the money. This demonstrates a lack of integrity and transparency in the car wash's business practices.
In summary, while Ollie's Car Wash - Addis Place does have a convenient physical location, it is let down by its poor customer service, lack of responsiveness, refusal to fix damages, unreliable equipment, inconsistencies in cleaning quality, unexpected closures, and potential fraudulent enrollment in memberships. These weaknesses can greatly impact the overall customer experience and satisfaction.
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