My Spa & Nails Info
- 5262 Oaklawn Blvd, Hopewell, VA 23860 United States of America
- +1 804-452-4242
- [email protected]
- +1 804-452-4242
- +1 804-452-4242
Best PlaceJuice Reviews
I will never go to this place again. I visited this salon on Tuesday 8-23-22 and as you can see from the pictures of my nails. How the gel polish has bubbled up and chipped. Now I will say the only thing and when I say the only thing they got right were my feet. A young lady started doing my nails but when one of her customer's was finish with her pedicure she went to start doing her nails. The man that sits at the reception desk took over to finish up my nails. I was under the assumption that my nails would last me at least a good month but to my dissatisfaction they didn't last 4 days before the polish started to bubble. Let's just say the $86 that I paid will be the last $86 they will ever get from me.
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Quick Facts About My Spa & Nails
Strengths:
1. Quality pedicures: Multiple comments mention that the pedicures at My Spa & Nails place are of good quality and that the color lasts for over a month. This indicates that the salon is capable of providing long-lasting and well-executed pedicure services.
2. Attentive and gentle service: One comment praises the older woman at the front desk for being gentle and attentive during the pedicure. This highlights that some staff members are focused on providing a positive and enjoyable experience for their customers.
3. Cleanliness and hygiene: One reviewer mentions that they witnessed the staff sterilizing the instruments, indicating that the salon adheres to proper hygiene practices. This can be seen as a strength as it shows that the salon takes customer safety seriously.
Weaknesses:
1. Poor nail services: Multiple comments express dissatisfaction with the quality of the nail services provided by the salon. Customers complain about issues such as chipped polish, uneven application, and rushed jobs. These complaints suggest that the salon may not have experienced or skilled technicians for nail services.
2. Unprofessional behavior: Several comments mention unprofessional behavior from the staff. This includes cutting customers with machines, poor customer service, rude attitudes, and lack of compassion. Such behavior can significantly impact the overall customer experience and can be considered a weakness of the salon.
3. Price versus value: One customer expresses disappointment with the high prices they paid for their services, considering the poor quality they received. This suggests that the salon may not provide a satisfactory value for the prices they charge, which can be seen as a weakness.
4. Lack of customer focus: Multiple comments highlight instances where the staff did not provide a satisfactory level of customer service. This includes throwing a pedicure pod into the water, invading personal space, and watching customers to see if they will leave a tip. These actions indicate a lack of customer focus and can leave customers feeling uncomfortable and dissatisfied.
5. Communication barriers: One comment mentions difficulties in communicating with the staff, which suggests a language barrier at the salon. This can be a weakness as effective communication is crucial for understanding customer needs and delivering high-quality service.
Conclusion:
In conclusion, My Spa & Nails place has strengths in providing quality pedicures that last for a long time, as well as in maintaining cleanliness and hygiene standards. However, the salon has several weaknesses, including poor nail services, unprofessional behavior from staff, a lack of customer focus, and communication barriers. These weaknesses can significantly impact the customer experience and may result in customer dissatisfaction and loss of business. It is important for the salon to address these weaknesses and improve their services and professionalism to attract and retain customers.
Place Pictures
Today
Opening Hours
| Monday | 09:00 AM - 06:30 PM |
|---|---|
| Tuesday | 09:00 AM - 06:30 PM |
| Wednesday | 09:00 AM - 06:30 PM |
| Thursday | 09:00 AM - 06:30 PM |
| Friday | 09:00 AM - 06:30 PM |
| Saturday | 09:00 AM - 06:30 PM |
| Sunday | Closed |
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