Mariposa Hotel Info
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Best PlaceJuice Reviews
Es para quejarme :: 1- llegamos reservamos nos dieron cusrto 39 hora después no estaban listos x poco personal
2- regresamos a querer cenar al calentar nuestros alimentos se va la luz en medio cuarto , esperamos 2 hrs para q lo arreglaran mientras tanto tuvimos q proveer comida x fuera(gasto extra ya que llevábamos nuestros alimentos). Para variar la tv no agarran bien wifi , menos los celulares. El conttol de tv no funcionaba Total . La recepción dijo q pasaria a checar nunca lo hiso.
Pero que creen llegamos 30min tarde a dejar l habitación. Y nos salen que nos cargarian $15 dlls mas x tardanza . Como ven el cliente puede tolerar todo y ellos ni un segundo
Aparte q se me olvidó comentarles que no alcanzamos nada desayuno aún faltaba 1 hora para q cerraran lo del desayuno y la señora argumento q se les acabo .
Tache. Y tache no vuelvo nunca mas.
Y no les recomiendo.
Non-functional lamps, bathroom fan didn't work, dirty floor. Front door lock didn't work either. Not to mention my family and I were singled out and told we would have to leave a card on file for damages. I have no issue with that, I do have an issue with being the only family to be asked to leave our card on file. Other guests weren't asked this because they were "loyal, frequent" guests. I didn't know policies only applied to some people.
Key card didn't work 3 different times. The argumentative clerk accused me of not keeping separation of the key card from my cell phone. She pushed the buttons so fast on the card programmer she obviously was mis-keying the device. I asked her twice to slow down. She just glared at me. Didn't say a word of apology or "Sorry for the inconvenience" The hotel itself looks like a prison. No art on the walls in the room. No amenities. stark and bland. We all go to hotels for an experience. We want to be treated as welcome guests and that they are happy to see us. Not this place. They were happy to see us....leave.
Motel ,Muy bien atendido y con excelente tarifa.
Aunque el exterior luce descuidado, las recámaras son limpias y confortables.
The rooms are a little run down but we only used them to sleep for a few hours from our trip to Mexico. The front desk girl was very friendly and helpful. We booked 2 rooms with cold and whiny kids and she offered extra blankets without having us to ask.
The only thing was we needed coffee/light breakfast at 6 since that’s the time we left and it wasn’t ready until 7am
Eh. No bedbugs, but plain. Served the purpose
Hotel is fine, not a 5 stars but is good enough, and that person that said have bedbugs, is not bed bugs in the hotel. That guy is the disgusting bug, for been disrespectful with the front desk lady he was kicked out of the hotel, my husband see you using bad lenguage to the lady, and he report you to the manager, thats why you are upset. the hotel is good and the staff is friendly. Bud no body of the personnel have to tolerated disrespect from any guest.
Quick Facts About Mariposa Hotel
The Mariposa Hotel seems to have several strengths and weaknesses based on the comments provided. In order to analyze these in-depth, we will categorize them into different aspects of the hotel experience: cleanliness and maintenance, customer service, amenities, and overall experience.
Cleanliness and Maintenance:
Several comments mentioned issues with cleanliness and maintenance. One person complained about the non-functional lamps, bathroom fan, and dirty floor. Another mentioned that the exterior of the hotel looked neglected. However, on the positive side, a few guests mentioned that the rooms were clean and comfortable. Overall, it seems that while the rooms themselves may be clean, there are some maintenance issues that need to be addressed.
Customer Service:
Comments regarding customer service were mixed. One guest mentioned that the front desk girl was friendly and helpful, even offering extra blankets without being asked. However, another guest had a negative experience with the receptionist. They felt targeted for having to leave a card on file for damages, while other guests were not asked to do so. The argumentative behavior of the clerk who accused a guest of mishandling the key card was also mentioned. It seems that while some guests had positive interactions with the staff, others experienced issues with professionalism and consistency in service.
Amenities:
There were only a few comments regarding the amenities of the Mariposa Hotel. One guest mentioned that there were no art on the walls and no other amenities in the room. This lack of amenities may contribute to the plain and stark atmosphere that was also mentioned. On the positive side, one guest mentioned that the hotel had an excellent rate. However, there was no mention of any specific amenities such as a pool, gym, or restaurant, which could be a potential weakness.
Overall Experience:
Based on the comments, the overall experience of staying at the Mariposa Hotel seems to be mixed. Some guests were satisfied with their stay, mentioning that it served its purpose and was good enough for their needs. Others, however, expressed disappointment with their experience. Issues such as non-functional lights and TV, unreliable WiFi, and a plain and unwelcoming atmosphere were mentioned. One guest even vowed to never return and advised against recommending the hotel.
In summary, the strengths of the Mariposa Hotel seem to be its affordable rates, clean rooms (according to some guests), and friendly customer service (according to some guests). However, there are several weaknesses that were highlighted, including maintenance issues, inconsistent customer service, and a lack of amenities. It is important for the hotel management to address these weaknesses in order to improve the overall guest experience and create a positive reputation.
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