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Deluxe Nails & Spa Info

Best PlaceJuice Reviews

We have visited this salon for just over a year. Normally they do an absolute fantastic job and the 1 hour trip each way just to come here is well worth it. We send so many of our own customers here because it’s hard to find a great nail salon in Branson; however, this visit was our least favorite. The nail tech was kind but not as attentive. I don’t feel my nails look like they were just done nor are they complete. The job was rather sloppy. I have polish on my skin and have polish stuck underneath the nails, themselves. I felt very rushed. I understand it can be busy but for $100, we shouldn’t feel rushed nor should I feel like I need to go elsewhere to have them done again. They didn’t fully remove the prior polish on my nails nor my daughters. The coats aren’t even. The actual manicure of the nails is very rough. Altogether, we are very unsatisfied.

OPEN Reviews (43)

Amenities

Accessibility

Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom

Amenities

Restroom

Quick Facts About Deluxe Nails & Spa

Deluxe Nails & Spa is a nail salon that has received a mix of positive and negative reviews. In order to analyze the strengths and weaknesses of the salon, we will examine the comments provided. It is worth noting that these comments represent the subjective experiences of individual customers and may not be representative of everyone's experience at the salon.

Starting with the strengths, several customers praised specific nail technicians for their skill and customer service. Hannah and Henry were specifically mentioned for their great work and ability to meet the customers' requests. Their efficiency and knowledge were also appreciated, with one customer mentioning that their nails turned out exactly as desired.

Additionally, some customers praised the overall atmosphere and friendliness of the staff. One customer mentioned that the staff was welcoming and made them laugh, creating a positive experience. This suggests that Deluxe Nails & Spa has created a welcoming and pleasant environment for their customers.

Another strength highlighted by positive reviews is the pricing. Customers mentioned that the prices at Deluxe Nails & Spa were reasonable for the quality of work they received. This indicates that the salon offers good value for money, making it an attractive option for those seeking nail services.

However, there are also several weaknesses highlighted in the comments. One recurring issue is the rushed and inattentive service experienced by some customers. This is concerning, especially considering the high prices charged by the salon. Customers mentioned feeling rushed and not receiving the attention and care they expected during their visit.

In addition, there were complaints about the cleanliness of the salon. One customer mentioned finding nail clippings in the pedicure bowl, and another noticed that the tools were not properly sanitized between clients. These issues raise concerns about the salon's hygiene practices, which is an important aspect of any spa or salon.

Some customers also mentioned specific incidents where their nails were not done to their satisfaction. Nail polish on the skin, polish stuck underneath the nails, and rough manicures were among the complaints. There were also instances where customers were not able to get the requested design or were coerced into getting acrylic nails against their wishes. These incidents indicate a lack of attention to detail, skill, and proper communication with customers during the service.

Overall, Deluxe Nails & Spa has both strengths and weaknesses based on the comments provided. The salon receives praise for the skills of certain nail technicians, the friendliness of the staff, and the reasonable pricing. However, there are concerns about rushed and inattentive service, cleanliness, and the ability to execute specific customer requests. These weaknesses serve as areas for improvement for the salon in order to enhance the overall customer experience.