Mama's African Hair Braiding Info
Best PlaceJuice Reviews
I've been coming here for years and now I my daughter's come here. I refer everyone I know mama's hair braiding.
I love their work!! ❤️
They will always have my daughters and I as customers!!
Yolanda
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Payments
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Cash-only
Quick Facts About Mama's African Hair Braiding
Mama's African Hair Braiding place has received both positive and negative comments from customers. In order to analyze the strengths and weaknesses of the business, it is important to consider the various aspects mentioned in the comments.
Strengths:
1. Long-standing trust and customer loyalty: The first comment highlights that the customer has been coming to Mama's African Hair Braiding for years and even refers others to the salon. This suggests that the salon has built a strong rapport with its customers and has gained their trust over time. Repeat customers are a testament to the quality of service provided.
2. Skillful hair braiding: Multiple comments mention the excellent job and skillful braiding provided at Mama's African Hair Braiding. This indicates that the salon has experienced stylists who are capable of providing high-quality hair braiding services.
3. Efficiency and speed: Some comments praise Mama's African Hair Braiding for their quick service. Customers appreciate getting their hair braided in a relatively short amount of time without compromising on the quality of work. This efficiency may help attract busy customers who value their time.
4. Unique and original styles: One customer expresses that Mama's African Hair Braiding provided them with a distinctive and original look that received numerous compliments. This suggests that the stylists at the salon have a creative touch and can offer unique hairstyles that stand out.
Weaknesses:
1. Unsatisfactory environment: One comment mentions that the salon lacks in terms of its environment, describing it as a "get in and get out" situation. This suggests that the atmosphere may not be comfortable or pleasant for customers, potentially setting a negative tone for their experience.
2. Inconsistency in meeting customer expectations: A customer expressed disappointment with the final outcome of their requested jumbo box braids. They highlighted issues such as frayed hairs sticking out, braids being too small, and a lack of neatness. This indicates that there might be inconsistency in meeting customer expectations and ensuring the desired outcome.
3. Lack of professionalism: Another comment states that the stylist rushed and used excessive products in the customer's hair, which deviated from the requested style. Furthermore, the response of the staff to the customer's request for a refund was inappropriate and unprofessional, as they laughed and handed the customer a pair of scissors instead. This highlights a lack of professionalism and customer service skills.
4. Long wait times: Although one comment praises the salon for completing the braiding within three and a half hours, another customer complains about being in the salon for over five hours. This suggests that there might be inconsistency in the salon's ability to manage appointment times and customer waiting times efficiently.
In conclusion, Mama's African Hair Braiding has strengths in terms of customer loyalty, skillful braiding, efficiency, and the ability to provide unique styles. However, weaknesses such as an unsatisfactory environment, inconsistency in meeting customer expectations, lack of professionalism, and variable wait times need to be addressed in order to improve the overall customer experience and satisfaction.
Place Pictures
Today
Opening Hours
| Monday | 08:00 AM - 08:00 PM |
|---|---|
| Tuesday | 08:00 AM - 08:00 PM |
| Wednesday | 08:00 AM - 08:00 PM |
| Thursday | 08:00 AM - 08:00 PM |
| Friday | 08:00 AM - 08:00 PM |
| Saturday | 08:00 AM - 08:00 PM |
| Sunday | 08:00 AM - 08:00 PM |
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