Lemon Grass Oriental Supermarket Info
Amenities
Service options
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In-store shopping
Health and safety
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Safety dividers at checkout
Accessibility
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Wheelchair-accessible entrance
Payments
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Debit cards
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NFC mobile payments
Best PlaceJuice Reviews
My mum found mould on the food that she bought from the shop and unfortunately, this wasn’t the first time.
A couple weeks ago, my mum bought some dried fish. Later on, she found mould on it and what’s more surprising is that the food wasn’t even expired but luckily enough, she was able to return it and earn her money back. We gave them another chance and continued to shop there until something similar happened with the hopia snack my mum bought. She happened to eat some of the mouldy hopia before realising the unusual taste, she could’ve ended up really ill. We looked at the expiration date and saw that it was expired by December 2022, expired three months ago! To me it seems the staff are lazy to regularly check their stock before selling them to their customers, disgusting.
Never shopping at this place again.
Card going accept if you spending more than 10 pounds. Some iteam bit expensive. All most South aisa's items are available example like China.
A vast array of Asian foods, helpful friendly staff. They even bag their own noodles, you're sure to find that little gem for cooking.
Great selection of food, spices and ingredients from all over Asia as well as the Caribbean and Africa. Fresh, dried, frozen, canned, bottled... if you want it, they probably stock it. Prices are good and the staff are very friendly and helpful.
Great supermarket lots of choice spent far more than we originally thought!
Don’t even bother with this shop. I’ve never experienced bad customer service like this in my life. The owner of this shop is soooo rude. I was waiting to get served for about 15min at the till. The lady that works there or owns the shop or whatever saw me walking up to the till but still decided to continue stocking up her shelves. I politely walked up to her after 15min and asked if I could please pay for the items as I payed for parking and only had 3 min left to get back to the car. She then came up on said “ Next time just come earlier it’s not tesco” what do you mean it’s not tesco?!! People pay for parking MADAM. Lost a regular customer and a big purchase that I was about to make. Driving up to Sheffield again from now on going not worth my money!
Fantastic selection of Asian food, drink, ingredients and equipment.
They have expanded and now have a lot more selection of items.
Staff are really lovely and polite.
Quality of the food is excellent and very authentic.
I'd love to see more fresh ingredients
Its handy to have oriental supermarket, filipino foods are available to buy here
Quick Facts About Lemon Grass Oriental Supermarket
Lemon Grass Oriental Supermarket has both strengths and weaknesses based on the comments provided.
One major strength of the supermarket is its vast array of Asian foods and ingredients. Customers mention that they can find a wide variety of products from all over Asia, as well as from the Caribbean and Africa. The supermarket stocks everything from fresh, dried, frozen, canned, and bottled items. This indicates that Lemon Grass Oriental Supermarket provides a comprehensive selection of products, and customers appreciate the diverse range they offer.
Another strength mentioned by customers is the helpful and friendly staff. The comments consistently highlight the positive attitude and politeness of the employees. This positive interaction enhances the shopping experience and creates a welcoming atmosphere for customers.
Moreover, the supermarket has been commended for bagging their own noodles. This attention to detail and customization allows customers to find unique items and cater to specific cooking needs. This personal touch demonstrates the supermarket's commitment to providing quality products and meeting the demands of their clientele.
Additionally, customers appreciate the competitive prices offered by the supermarket. Many mention that they were surprised by the affordability of the items, allowing them to make larger purchases than initially anticipated. This affordability makes the supermarket an attractive option for customers looking to buy Asian ingredients and products.
However, there are also weaknesses identified in the comments. One significant concern raised by a customer is the issue of mold on the food. The customer states that their mother found mold on multiple occasions, which raises concerns about the supermarket's hygiene practices. This issue reflects a lack of quality control and regular stock checks on the part of the staff. Such incidents can undermine customers' trust and negatively impact their perception of the supermarket.
Another weakness mentioned by a customer is the difficulty in using a card for payment. The comment indicates that the supermarket only accepts cards for purchases over £10. While this may not be a problem for those making larger purchases, it can inconvenience customers who prefer to use card payments, especially for smaller transactions. This limitation can deter potential customers who do not carry cash or prefer cashless transactions.
Another negative aspect highlighted in the comments is the bad customer service experienced by one individual. The customer recounts an incident where they received rude behavior from the owner or an employee. This behavior, coupled with a long waiting time at the till, created a negative impression and resulted in the loss of a customer. Poor customer service can have a significant impact on a business's reputation and could discourage potential customers from visiting the supermarket.
Lastly, a customer mentions the desire to see more fresh ingredients at the supermarket. While the comment does not elaborate further, it suggests that there may be a lack of variety or availability of certain fresh items. This may limit the range of ingredients that customers can access, potentially affecting their shopping experience.
In conclusion, Lemon Grass Oriental Supermarket has strengths in its wide selection of Asian foods, helpful staff, competitive prices, bagging their own noodles, and positive customer experiences. However, weaknesses include the presence of mold on food, limitations on card payments, instances of bad customer service, and a perceived lack of fresh ingredient variety. These weaknesses highlight areas for improvement that would enhance the overall shopping experience and customer satisfaction at the supermarket.
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Opening Hours
| Monday | 10:00 AM - 06:00 PM |
|---|---|
| Tuesday | 10:00 AM - 06:00 PM |
| Wednesday | 10:00 AM - 06:00 PM |
| Thursday | 10:00 AM - 06:00 PM |
| Friday | 10:00 AM - 06:00 PM |
| Saturday | 10:00 AM - 06:00 PM |
| Sunday | 11:00 AM - 04:00 PM |
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