Kut-N-Up Hair & Nail Salon Info
Best PlaceJuice Reviews
I did not have a good experience taking my two year old son to get his hair cut. Not only was the hair cut unacceptable but the stylist cut the back of his head and was bleeding. She did not apologize or show any compassion even after his reaction to the cut. Charged me full price. I will never take my son here again. Very disappointed. Not once did the manager or staff apologize to me for what happened and made me feel as if I was in the wrong for saying something. When I showed the manager his cut she replied “ That little thing?” And proceeded to run my card for the full refund I asked for.
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Quick Facts About Kut-N-Up Hair & Nail Salon
Strengths:
1. Good customer service: Several comments mention the friendly and professional staff at Kut-N-Up Hair & Nail Salon. Customers appreciate the personalized service and feel welcomed by the stylists.
2. Skilled stylist: Enid, mentioned in one of the comments, is known for her expertise in hair color and cuts. This indicates that the salon employs professionals who are capable of providing quality services to their clients.
3. Willingness to go the extra mile: The stylist mentioned in one of the comments went above and beyond for a customer by providing a hair color at an affordable price. This shows that the stylists at Kut-N-Up are willing to accommodate their clients' requests and ensure their satisfaction.
4. Saves the day: Another comment mentions a stylist, Sabrina, who stayed past her shift to resolve a customer's braiding issue. This highlights the dedication and commitment of the stylists at the salon.
5. Affordable services: One of the comments mentions that the salon offers services within the customer's price range. This indicates that Kut-N-Up Hair & Nail Salon caters to customers with different budgets.
Weaknesses:
1. Poor experience with a stylist: One customer mentioned a negative experience with a stylist who gave an unacceptable haircut to their two-year-old son and cut the back of his head, causing bleeding. The lack of apology and compassion from the stylist is a major weakness for the salon and reflects poorly on their customer service.
2. Lack of apology from management: The same customer also mentioned that neither the manager nor the staff apologized for the incident, making the customer feel like they were in the wrong for raising their concerns. This lack of accountability from the salon's management is a weakness that needs to be addressed.
3. Nail services may not be reliable: One customer complained about their nail fill-in not lasting a week and eventually causing their nail to rip off. This indicates a potential weakness in the quality and durability of the nail services provided by the salon.
4. Inconsistent quality: Another comment mentioned that the white part of their French pedicure was not applied evenly across all toes. This highlights a lack of consistency in the quality of services provided, which can be a weakness for a salon.
5. Unwelcome atmosphere: One customer felt unwelcome and rushed by a new stylist. This indicates a potential weakness in training and ensuring all stylists provide a warm and welcoming atmosphere for customers.
To improve these weaknesses, Kut-N-Up Hair & Nail Salon should prioritize customer satisfaction and address any issues promptly. The salon should ensure that all staff members are trained in providing excellent customer service and handling complaints effectively. Management should take responsibility for any mistakes made and apologize to customers when necessary. Additionally, the salon should focus on improving the consistency and reliability of their nail services to ensure customer satisfaction.
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 09:00 AM - 05:00 PM |
| Wednesday | 09:00 AM - 05:00 PM |
| Thursday | 09:00 AM - 05:00 PM |
| Friday | 09:00 AM - 05:00 PM |
| Saturday | 09:00 AM - 03:00 PM |
| Sunday | Closed |
How to go there
Location
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