Jacky Kitchen Info
Amenities
Service options
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Delivery
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Takeout
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Dine-in
Health & safety
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Staff required to disinfect surfaces between visits
Popular for
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Offerings
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Comfort food
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Healthy options
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Late-night food
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Quick bite
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Small plates
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Vegetarian options
Dining options
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Lunch
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Dinner
Atmosphere
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Casual
Payments
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NFC mobile payments
Best PlaceJuice Reviews
I have went to this establishment as a kid until I was a young adult. My experience recently was my last sadly. I grew up loving this local Chinese spot. For my family it was the go to. Jacky’s kitchen was consistent and affordable to say the least. The last time I went I was shocked to say the least. I found a very long black hair in my food. It was straight hair. Now I know what you’re thinking, I have extremely short hair and it’s curly. That long straight jet black hair was not mine and it was underneath the food. I was shocked and disappointed. I went to the store the next day because at that point it had been closed. So the next day I go the women at the counter(with long black straight hair) decides to argue with me and have an attitude also many of the other employees were very rude. She did not give me a refund I showed her the hair but she did not care. She instead got extremely rude and angry. I will never go to this establishment again. Save your money!! Much better food and customer service at other establishments on the island. 0 stars !!!!
The fiancé and I share one day a week together, and sadly this particular day our scheduling just didn't work out and we had to cancel the day. So to drown my woes I decided a little spot of greasy, salty, umami-rich depression-reducing takeaway from a local Chinese restaurant was just what I needed.
Sadly, what I got was not what I was expecting...
Jacky Kitchen has been around for a LONG time - I'm over 30 years old (37, if anyone cares) and this place has been in the same spot for as long as I can remember. I'd never eaten here before and I thought, 'let's give it a try.' I was sorely disappointed.
The food is your standard Americanized Chinese - Pork Lo Mein, Crab Rangoon, Beef and Broccoli, and greasy Egg Rolls. Standard fare.
But there was absolutely NO FLAVOR to the food. Bland, tasteless and just generally pretty crumby. Blech.
Not only that, but the kitchen looked foul. Let me clarify. Sickly. Not the dirtiest kitchen I've seen, but not an 'A' rating... or 'B' rating for that matter. Probably not even a 'C' rating either. Food was EVERYWHERE. On the counters, on the tables... in trays... UNDER THE COUNTERS. ON THE FLOOR!
Yikes! Someone call a Health Inspector, ASAP.
I regretted even putting a fork-full into my mouth - I figured the Egg Roll would be okay because it's fried at over 350 degrees... that should kill the Salmonella the filling undoubtedly contained, right?
I will NOT be coming back. One and done. There are plenty of other greasy-spoon sub-par Chinese joints in the area dishing out SIGNIFICANTLY better quality and tastier dishes.
They got my order wrong....when I called up they said they were busy and that's what I ordered....wondering if they have new owners there...
Never had a problem before but visit I was very disappointed!!!!
Food great, fast service, very nice people! Ill be back the next time I am in the area. Thanks for the great experience!
Usually their chicken is nice and crispy and yummy. This time it was mooshy and didn't taste as good as usual.
This is tasty food made fresh. This take out restaurant has been well known by locals for years as a great place to order Chinese food.
Decent take out. I got chicken broccoli and steam dumplings. ????
I like to order for pickup because I live nearby. Whenever I come in for my pick up Im always in and out and i really appreciate the fast service and quality food that I get. I can always count on a cheap easy meal at this place and the employees and polite and full of life.
Quick Facts About Jacky Kitchen
Jacky Kitchen Place, based on the comments provided, has both strengths and weaknesses. In terms of strengths, one recurring theme is the affordability of the food. Commenters mention that the restaurant offers consistent and affordable options, making it a go-to choice for families or those on a budget. Another strength highlighted by a positive reviewer is the fast service and friendly employees. The commenter appreciates being able to quickly pick up their order and praises the polite and lively staff.
Additionally, some commenters mention that the food is usually tasty and made fresh. They appreciate the quality of the dishes and mention specific favorites such as the crispy chicken or tasty dumplings. These positive experiences suggest that the restaurant has the potential to deliver delicious Chinese food.
However, several weaknesses are also evident from the comments. The most concerning issue is the presence of hair in the food, which one customer found to be unacceptable. This incident not only reflects poor hygiene practices but also showcases the lack of attention to detail in food preparation and inspection. The negative response from the employees when confronted about the issue further exacerbates the problem, as it demonstrates a lack of customer service skills and a failure to address the customer's concerns.
Another weakness highlighted in the comments is the lack of flavor in the food. Multiple commenters express disappointment at the bland and tasteless nature of the dishes. This suggests a lack of skill in seasoning and flavoring the food, resulting in a subpar dining experience. Moreover, one commenter mentions concerns about the cleanliness of the kitchen, with food visible on various surfaces. Not only does this create an unappealing atmosphere for customers, but it also raises questions about the overall cleanliness and sanitation practices within the establishment.
Furthermore, there is a comment suggesting that the restaurant may have new owners, as the customer's order was incorrect and the experience was disappointing. This highlights a potential issue in consistency and raises doubts about whether the service and quality have deteriorated under new management.
In conclusion, the strengths of Jacky Kitchen Place include its affordability, fast service, and friendly staff. Positive comments also indicate that the food can be tasty and fresh. However, the weaknesses are significant and include incidents of hair in the food, lack of flavor in the dishes, concerns about cleanliness, and potential inconsistencies under new ownership. These weaknesses indicate a need for improvement in the areas of food preparation, customer service, cleanliness, and consistency to ensure a positive dining experience for customers.
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