Innovation Nails Spa LLC Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Best PlaceJuice Reviews
The lady who did my nails was not very friendly and didn’t say anything to me besides asking what shape I wanted. That’s fine and I don’t expect a full conversation but a nice “how are you today” would’ve been nice. Then, I showed her an image of the design I wanted and it isn’t even remotely close to what I showed her. One of my nails is crooked and is pointing a different direction than my finger. I’ll add images of what I asked for and what I received. She also didn’t make the french tip far down enough to cover my natural nail lines. Overall, the nails are not what I asked for, are crooked, and are super thick.
I called around to a few places that I found on google so I could go get a quick manicure while my son was at wrestling practice. I never get my nails done so I wasn’t sure if I needed an appointment. I called 5 places that didn’t pick up before I called innovation nails. The nice lady on the phone said “just come on in!” So I went and when I got there, I got such a pleasant greeting from her and she remembered me from the phone. The salon is super pretty and very clean as well. She set me up with a nail tech named Cece and she was EXCELLENT! So kind, did a great job and got it done quickly. I’m so glad none of the other salons picked up the phone when I called because otherwise I wouldn’t have ended up here! It’s now my favorite and any time I’m in Salem, I’m coming in to get my nails done by Cece!
I made an appointment for 4 pm. When I got there, I got told to pick a color and sit in the manicure chair. Well, the lady didnt even come do my nails done until 4:40. (I was only getting a gel manicure with no polish removal or anything) The manicure took less than 10 minutes to complete, was rushed, and really thick. My thumb nail polish peeled off less than 48 hrs later, and less than a week later, they all started to peel.
Always great service. Nails always turn out great. Owner is super sweet.
This nail salon is amazing. This is the first place I’ve been where my nails actually last a full month. The staff are wonderful and super friendly. Most of my visits have been as a walk in and I never feel like they’ve rushed me through.
I love coming here. They are the best and nicest nail salon in the Roanoke and Salem area. Twee is the owner. She is fair and honest. Up front with her prices. I won’t go anywhere else!!! Highly recommended ????
Absolutely loved this place! I was visiting from out of town and my sister in law recommend them. I got lucky since they’re so busy and I was able to walk in. My nails were done in under an hour, the environment was so friendly, and my nails turned out amazing. I will definitely be back every time I visit.
I went for a gel manicure Thursday evening. I gave the one star because the place itself was really nice, appealing and relaxing. However unfortunately I was disappointed with my nails. They looked great that night and the next day. But by Saturday, the gel started peeling off of my nails! I tried to ignore it but hair would get caught under it and they only got worse! I was hoping they would at least last a week! But I only made it to day 5 until the peeling bothered me so much that I decided to just take them off. (They came off in one piece very easily) Just a little disappointed and frustrated that the quality was not there.
Quick Facts About Innovation Nails Spa LLC
Innovation Nails Spa LLC has both strengths and weaknesses, as indicated by the comments provided. The strengths of the salon include helpful and friendly staff, a clean and aesthetically pleasing environment, and the ability to accommodate walk-ins. On the other hand, the weaknesses mentioned include issues with nail technicians, long waiting times, rushed service, and the lack of long-lasting results.
One common positive aspect mentioned in the comments is the friendly and attentive staff at Innovation Nails Spa LLC. In one comment, the customer expresses how the lady on the phone was pleasant and remembered their conversation when they arrived at the salon. Another customer mentions that the owner is super sweet. These positive interactions contribute to a positive overall experience for customers and create a welcoming atmosphere.
The salon's cleanliness and appealing environment are also mentioned as strengths in a few comments. One customer specifically highlights the salon's cleanliness and attractiveness. This is an important aspect as it reflects the professionalism of the salon and contributes to a positive experience for customers.
The ability to accommodate walk-ins is another strength mentioned. This convenience is appreciated by customers who may not have made prior appointments or who have last-minute availability. One customer specifically mentions that they were glad other salons did not pick up the phone as it led them to Innovation Nails Spa LLC, which has now become their favorite salon.
Unfortunately, there are several weaknesses mentioned in the comments that Innovation Nails Spa LLC should address. One recurring issue is the dissatisfaction with the nail technicians and their lack of attention to detail. One customer mentions that their nails did not turn out as expected, with one nail being crooked and pointing in the wrong direction. Another customer mentions that the French tip was not far down enough to cover the natural nail lines. These issues indicate a lack of skill or precision on the part of the nail technicians.
Long waiting times and rushed service are also mentioned as weaknesses. One customer had an appointment at 4 pm but did not have their nails done until 4:40 pm. This delay is unacceptable, especially when the service itself only takes a few minutes. Another customer mentions that their manicure took less than 10 minutes to complete, indicating a rushed job. Customers should not feel rushed or ignored during their appointments.
In terms of the quality of the service, there are mixed reviews. While some customers mention that their nails turned out great and lasted a full month, others mention that the gel polish peeled off within a couple of days. One customer specifically mentions that their nails only lasted five days before peeling. This inconsistency in the quality and longevity of the service is a weakness that the salon needs to address.
In conclusion, Innovation Nails Spa LLC has strengths in terms of its friendly staff, clean environment, and ability to accommodate walk-ins. However, the weaknesses include issues with nail technicians, long waiting times, rushed service, and inconsistent quality. Addressing these weaknesses will help to improve the overall customer experience and satisfaction at Innovation Nails Spa LLC.
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Opening Hours
| Monday | 09:00 AM - 07:00 PM |
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| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | Closed |
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