Douglasville Marketplace Info
Best PlaceJuice Reviews
I visited UPS shipping a box and I had lots of questions. The employee Dakarai was most helpful as usual with his divine personality. He walked me through everything with his amazing skills and patience ???? Best location ever!
Amenities
Service options
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In-store shopping
Accessibility
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Wheelchair accessible entrance
Quick Facts About Douglasville Marketplace
Douglasville Marketplace, as evidenced by the comments, has several strengths that contribute to its positive reputation among customers. One recurring theme is the excellent customer service provided by the employees. Customers consistently mention the helpfulness, patience, and professionalism of the staff, such as Dakarai, Richard, and Jamal. This indicates that the employees at Douglasville Marketplace are well-trained and capable of delivering a high standard of service. This is a significant strength as good customer service is often a key factor in attracting and retaining customers.
Another strength mentioned by customers is the quality of service. Multiple comments highlight the timely manner in which customers receive service. This suggests that the employees at Douglasville Marketplace are efficient and capable of handling customer needs quickly. Additionally, the mention of a waitress who kept the customers' glasses full indicates that the marketplace also has good service in its dining establishments.
Additionally, customers appreciate the dedication of Lowe's, a store in Douglasville Marketplace, to supporting veterans. This commitment to a social cause resonates with customers and contributes to a positive image of the marketplace. It shows that Douglasville Marketplace is not solely focused on profits but also values giving back to the community.
Another strength of Douglasville Marketplace is its acceptance of military discounts. This attracts customers who are either currently serving in the military or are veterans, as they feel their patronage is appreciated and rewarded. This reflects well on the marketplace and increases its appeal to this specific customer segment.
Despite these positive aspects, there are also some weaknesses highlighted in the comments. One customer mentions that some areas of the hardware section are disorganized. This suggests that there may be room for improvement in terms of store layout and organization. Disorganized sections can hinder the customer experience and make it more difficult for customers to find what they need.
Another customer shares a negative experience related to discrimination. This incident involved an altercation with other customers, which suggests a lack of adequate customer service management and intervention. Such incidents can create a negative impression among customers and make them feel uncomfortable or unwelcome. This serves as a weakness that needs to be addressed by the management at Douglasville Marketplace to ensure a positive and inclusive environment for all customers.
In conclusion, Douglasville Marketplace has several strengths, including excellent customer service, fast service, dedication to social causes, and acceptance of military discounts. These strengths contribute positively to the reputation of the marketplace. However, there are also weaknesses that need to be addressed, including areas of disorganization and issues related to discrimination. By addressing these weaknesses and building on its strengths, Douglasville Marketplace can continue to attract and retain customers and maintain its positive reputation.
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Opening Hours
| Monday | 07:00 AM - 11:00 PM |
|---|---|
| Tuesday | 07:00 AM - 11:00 PM |
| Wednesday | 07:00 AM - 11:00 PM |
| Thursday | 07:00 AM - 11:00 PM |
| Friday | 07:00 AM - 11:00 PM |
| Saturday | 07:00 AM - 11:00 PM |
| Sunday | 08:00 AM - 10:00 PM |
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