Gourmet Express Info
- 30 Merton High StLondon SW19 1DN
- 020 8543 0535
- [email protected]
- 020 8543 0535
- 020 8543 0535
Best PlaceJuice Reviews
Let's be real, you don't go to Gourmet for atmosphere. It's their matchless food that attracts customer. Their grilled chicken, humus, shawarma are the best in South West London. Small shop but excellent taste. Prices are nit bad either.
Amenities
Crowd
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Family friendly
Payments
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NFC mobile payments
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Credit cards
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Debit cards
Dining options
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Catering
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Dessert
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Dinner
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Seating
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Lunch
Service options
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Outdoor seating
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Delivery
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Takeaway
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Dine-in
Atmosphere
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Casual
Offerings
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Vegetarian options
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Healthy options
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Coffee
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Late-night food
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Halal food
Quick Facts About Gourmet Express
Gourmet Express, located in South West London, has received a range of comments from customers highlighting various aspects of their experience at the establishment. In order to assess the strengths and weaknesses of Gourmet Express, these comments will be analyzed.
One of the most notable strengths emphasized by customers is the quality of the food. Multiple comments express that Gourmet Express offers some of the best grilled chicken, humus, and shawarma in South West London. The taste and flavor of the food is consistently praised, with one comment stating that the shawarma is particularly outstanding. The affordability of the food is also mentioned as a positive aspect. Commenters note that the prices at Gourmet Express are reasonable and not overly expensive.
Another strength of Gourmet Express, as mentioned by customers, is the friendly and welcoming customer service. Despite a few negative comments regarding rude employees, the majority of comments highlight the friendly and helpful nature of the staff. It is mentioned that the individuals working behind the counter provide great customer service and are welcoming towards customers. This positive experience with the staff contributes to the overall positive impression of the establishment.
The neighborhood charm and love put into the food are also mentioned as strengths of Gourmet Express. Customers appreciate the cute and welcoming atmosphere of the restaurant, which adds to the overall experience. Additionally, the falafel is highly praised as the best in South London, further contributing to the positive reputation of the establishment.
However, there are also noticeable weaknesses highlighted by customers. One of the most significant weaknesses mentioned is the poor customer service experience. There are complaints about employees being rude and unprofessional. One comment specifically mentions an incident where a mistake was made with an order, leading to a delayed delivery. Instead of informing the customer about the delay, an employee was described as being argumentative and rude. Another comment mentions that one employee refused to accept card payments, despite another customer stating that they were able to pay with a card. These negative experiences with customer service can greatly impact the overall perception of Gourmet Express.
In addition, one comment highlights a negative experience with the quality of the food. The customer states that the meal they purchased was lacking in substance, with the kofta being thin and dry. They also mention receiving only one side of the torn pita bread instead of a complete piece. This negative experience highlights a potential inconsistency in the quality of the food, which detracts from the overall appeal of the establishment.
In conclusion, Gourmet Express has both strengths and weaknesses based on the comments provided by customers. The establishment receives positive feedback for their excellent tasting food, reasonable prices, friendly staff, and neighborhood charm. However, negative experiences with rude and unprofessional customer service, as well as concerns about the quality of the food, are areas that need improvement. These weaknesses can greatly impact the overall impression of Gourmet Express and may discourage potential customers from visiting the establishment.
Place Pictures
Today
Opening Hours
| Monday | 11:30 AM - 12:30 AM |
|---|---|
| Thursday | 11:30 AM - 12:30 AM |
| Friday | 11:30 AM - 12:30 AM |
| Sunday | 11:30 AM - 12:30 AM |
| Wednesday | 11:30 AM - 12:30 AM |
| Tuesday | 11:30 AM - 12:30 AM |
| Saturday | 11:30 AM - 12:30 AM |
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