Eastern Light Info
Amenities
Service options
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Delivery
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Takeaway
Accessibility
Offerings
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Late-night food
Dining options
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Dinner
Atmosphere
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Casual
Payments
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Cash only
Best PlaceJuice Reviews
Friendliest staff in the area! There's a takeaway closer to where we live however we come here as the food is always spot on. We're always welcomed and they're always super friendly. We recommend getting a tub of BBQ sauce with your chips it's delicious
It’s the chips that get the one star rating. After buying them occasionally each time thinking I’ll give them another try as they can’t always be that bad tonight I’ve been proved wrong. Tonight’s are the worst chips I’ve ever had. They are hard dried up full of eyes and bad bits and must have been kept in the warmer for hours as some are pale on one side and the other side brown as if it’s been near the heating element for hours. On the plus side my husband says the curry sauce is top drawer.
Have takeaway delivery often always on time never had a problem with food or the service really enjoy it
Staff are realy nice and I have all take aways from this shop love it ..
I’ve now been waiting two hours for my food. I received a call off someone there 45 minutes ago asking for the postcode so the driver can find it and then haven’t heard anything back. Half an hour later called them back to see if it was coming, the woman on the phone said she’d speak to the driver and I haven’t heard off them since. They’re now hanging up phone calls and clearly our food isn’t coming now.
If they can’t find it just tell us and I’d order somewhere else.
Absolutely horrendous customer service and no communication whatsoever, which is a shame because we’ve always loved the food and drivers have delivered to us in the past.
Such a letdown.
Ordered vegetarian hot and sour soup twice now and always full of meat. Even specified no meat. Good job it isn’t a food allergy! Won’t be returning here again.
You want food poisoning then go here. everytime ordered always been ill
Best Chippy in Shaw. Always friendly, always good portions and always tasty food. I loved coming here as a child, and growing up seeing the same family run the chippy makes me so happy.
Quick Facts About Eastern Light
Eastern Light place has a number of strengths based on the comments provided. Firstly, the staff at the restaurant are consistently praised for being friendly and welcoming. This creates a positive atmosphere for customers and contributes to a pleasant dining experience. Additionally, the delivery service is commended for being reliable and on-time, ensuring that customers receive their food promptly.
The food at Eastern Light place is also mentioned as a strength. Multiple comments state that the food is consistently delicious and enjoyable. The BBQ sauce and curry sauce are specifically highlighted as being tasty and of high quality. Furthermore, the portion sizes are described as generous, providing customers with value for their money.
Another aspect that receives positive feedback is the nostalgia associated with Eastern Light place. One comment mentions that the same family has run the chippy for a long time, which brings a sense of familiarity and fond memories for customers who have been visiting since childhood.
However, there are several weaknesses mentioned in the comments that need to be addressed. One of the main weaknesses is the quality of the chips. One customer claims that the chips are often hard, dried up, and full of imperfections. This inconsistency in chip quality is a significant drawback for a chippy, as chips are a staple item that customers expect to be consistently good.
There are also issues with customer service and communication. One comment describes a situation where a customer had to wait for two hours for their food without any updates or communication from the restaurant. This lack of communication and poor customer service is a major weakness that can lead to frustration and dissatisfaction among customers.
Additionally, there are concerns about food accuracy and hygiene. One comment states that despite requesting a vegetarian hot and sour soup without meat, it consistently contains meat. This demonstrates a lack of attention to customer preferences and dietary restrictions. Moreover, there are claims of food poisoning after consuming food from Eastern Light place. This is a serious issue that raises concerns about the quality and safety of the food being served.
In conclusion, Eastern Light place has several strengths, including friendly staff, reliable delivery, and delicious food. However, there are also weaknesses that need to be addressed, such as inconsistent chip quality, poor customer service and communication, and issues with food accuracy and hygiene. Addressing these weaknesses will be crucial for the restaurant to maintain and improve customer satisfaction and loyalty.
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