Hero image

Crave Cafe & Shisha Lounge

+44 20 3795 1084
242 Kingston Rd, New Malden KT3 3RN United Kingdom of Great Britain and Northern Ireland
Open Today: 12:00 PM - 12:00 AM

Amenities

Service options
  • Outdoor seating
  • Delivery
  • Takeaway
  • Dine-in
Highlights
  • Great tea selection
  • Sport
Accessibility
Offerings
  • Coffee
  • Free water refills
  • Happy-hour drinks
  • Happy-hour food
  • Late-night food
  • Organic dishes
  • Vegetarian options
Dining options
  • Lunch
  • Dinner
  • Catering
  • Dessert
  • Seating
Amenities
  • Gender-neutral toilets
  • Toilets
Atmosphere
  • Casual
  • Cosy
Crowd
  • Family friendly
  • Groups
Payments
  • Debit cards
  • NFC mobile payments

Best PlaceJuice Reviews

Ich war sehr überrascht, da ich in dieser Shisha Lounge so viele deutsche Aromen gesehen habe. Super Atmosphäre und super Stimmung.
Das Essen war super. In London beste Adresse für shisha.
Geheim Tip: Milchshake bitte Probieren!!!!!!
The staff were friendly, very well spoken and served us a little after we found a seat. But service was quick and the atmosphere was nice cooling and relaxing. Food was perfectly seasoned and cooked to perfection, even the salad. The presentation of the food was excellent. The deserts was very fresh and filling we had the waffle and ice with bananas n chocolate which was very rich in flavor. The shisha was great no need for assistance, it worked perfect and great blend of flavours. I would differently recommend the restaurant x
We saw this place on google and thought it sounded nice - it is!
The food is freshly made and very tasty! The staff are lovely - I believe he’s the manager - he’s very attentive to the guests and their shisha, always chatty and very friendly.
Lovely shisha flavours, fantastic food and very chilled environment
Good service, friendly kind and helpful staff. Good use of technology and good clean shisha pipes. Only dropped a star as I think it's quite expensive, £25 for a shisha. £2 for a single mint tea, good quality but still feels it's a little much. Went on quite a cool evening and the place was heated well so didn't feel the cold at all.
We found this shisha bar through Google, as it was close to our accommodation.
It looked inviting at first, but was a very strange place at the end. You had to order the shisha at the counter first and could only pay for it in cash. One shisha cost 20 GBP and could only be smoked by 2 people. There were five of us and the lady forced us to buy a third shisha. Drinks could again be paid for with the card, which seemed extremely strange to us.
Anyway, the heads were made of stone, so the shisha already tasted like coal after 20 minutes.
Honestly, it was the worst shisha of my life.
Service was bad and the shisha was bad as well. Only the seating area in the backyard looked somewhat respectable, but that was it.
A visit is not recommended, rather to be avoided.
Service 1 star
Ambience 2 stars
Shisha 1 star
Chilled place and vibe was nice however we went for brunch and they opened late. Even after opening they said food will be atleast 40 minutes, which look longer and came around 1:30pm. It was meant to be a breakfast, okay very nicely presented but the whole meal was so salty... not possible to eat!... loved their coffee though.
Girls from staff were great and polite. Its a nice bar cafe and the food is good. Only thing I did not like was the rice,the rest is very good.
Very nice Shisha, the staff are very friendly. The shishas are proper which is rare to find nowadays.
Definitely recommend!

Quick Facts About Crave Cafe & Shisha Lounge

Crave Cafe & Shisha Lounge is a popular place in London known for its shisha, food, and atmosphere. Based on the comments provided, let's discuss the strengths and weaknesses of this establishment.
Strengths:
1. Wide variety of German flavors: One customer was pleasantly surprised by the presence of many German flavors in the shisha lounge. This could be a unique selling point for Crave Cafe & Shisha Lounge, as it sets them apart from other places that may offer more common flavors.
2. Super atmosphere and super mood: Another customer mentioned that the atmosphere was excellent and the mood was enjoyable. This indicates that the ambiance of the place creates a positive experience for customers, enhancing their overall visit.
3. Friendly and well-spoken staff: Multiple comments highlight the friendliness and good communication skills of the staff members. Friendly service can significantly impact the customer experience and encourage repeat visits.
4. Quick service: Customers noted that the service was quick, ensuring that they were attended to promptly after finding a seat. Fast service is often appreciated, especially during busy periods or when customers are looking for a quick meal or shisha experience.
5. Excellent food quality: The food at Crave Cafe & Shisha Lounge was praised for being perfectly seasoned, cooked to perfection, and excellently presented. This indicates that the establishment takes pride in the quality of their food and pays attention to detail when it comes to preparation and presentation.
6. Fresh and filling desserts: Customers enjoyed the fresh and filling desserts, specifically mentioning the waffle and ice with bananas and chocolate. Delicious desserts can be a delightful addition to the overall dining experience.
7. Good blend of shisha flavors: A customer mentioned that the shisha had a great blend of flavors. Having a variety of flavors and ensuring that they are well-mixed can enhance the shisha experience for customers.
8. Friendly and attentive manager: One customer mentioned that the manager of Crave Cafe & Shisha Lounge was attentive, chatty, and friendly. The presence of an attentive and sociable manager can make customers feel welcome and valued.
Weaknesses:
1. Expensive prices: One customer felt that the prices were quite high, particularly citing the cost of shisha and tea. High prices can deter potential customers, especially if they feel that the value does not match the cost.
2. Unusual payment methods: A customer found it strange that they could only pay for shisha in cash, while drinks could be paid for with a card. Inconsistencies in payment methods can create confusion and inconvenience for customers.
3. Poor shisha quality: One customer had a negative experience with the shisha, mentioning that it tasted like coal after 20 minutes. Poor shisha quality can significantly impact the overall experience for customers, particularly for a shisha-focused establishment.
4. Late opening and long wait times: A customer mentioned that the establishment opened late and that the food took a long time to be served. Delays in opening and extended wait times can be frustrating for customers, particularly when they have specific timing expectations.
5. Overly salty meal: One customer found the food to be overly salty, making it difficult to eat. Consistency in food quality is important to ensure a positive dining experience for all customers.
6. Rice quality: One customer mentioned that they did not like the rice served at Crave Cafe & Shisha Lounge. While this may be a personal preference, addressing any issues with specific ingredients or dishes can help improve overall customer satisfaction.
In conclusion, Crave Cafe & Shisha Lounge has several strengths, including a wide variety of shisha flavors, a great atmosphere, friendly staff, quick service, excellent food quality, and delicious desserts. However, some weaknesses should be addressed, such as the high prices, unusual payment methods, poor shisha quality, late opening, long wait times, overly salty food, and rice quality. By addressing these weaknesses, the establishment can enhance the overall customer experience and attract more customers.


Today

Opening Hours

Monday 12:00 PM - 12:00 AM
Tuesday 12:00 PM - 12:00 AM
Wednesday 12:00 PM - 12:00 AM
Thursday 12:00 PM - 12:00 AM
Friday 12:00 PM - 12:00 AM
Saturday 12:00 PM - 12:00 AM
Sunday 12:00 PM - 12:00 AM

How to go there

Location