Ali's Grill Info
- 2lw, 11 Anyards Rd, Cobham KT11 2NZ United Kingdom of Great Britain and Northern Ireland
- +44 1932 862888
- [email protected]
- +44 1932 862888
- +44 1932 862888
Best PlaceJuice Reviews
Busy on phone while taking order.
Even in not busy time,Ordered chicken burger and came out beef burger.
Very disappointing when you are never had beef.
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Amenities
Service options
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Delivery
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Takeaway
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Dine-in
Accessibility
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Wheelchair-accessible entrance
Offerings
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Late-night food
Amenities
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Good for kids
Atmosphere
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Casual
Payments
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NFC mobile payments
Quick Facts About Ali's Grill
Ali's Grill has a mix of strengths and weaknesses based on the comments provided.
Starting with the strengths, one recurring theme is the excellent quality of the food. Customers repeatedly mention how delicious the food is, specifically praising the chicken shawarma, beef burger with cheese, and chicken tandoori. The flavors are described as full and generous, surpassing those of well-known fast food chains like McDonald's and Burger King. The kebabs are also highlighted as some of the best in the area.
Another strength mentioned is the fast service. Many customers appreciate the quick turnaround time, especially when ordering takeout or during busy periods. Additionally, the staff is described as friendly by some, with mentions of them making an effort to ensure customer satisfaction and apologize for any inconveniences.
Freshness is also emphasized as a strength. The salads are said to contain plenty of fresh vegetables, and the food is consistently described as fresh and tasty. This contributes to the overall positive dining experience at Ali's Grill.
Moving on to the weaknesses, one major issue highlighted in the comments is the poor customer service. Many customers complain about staff attitudes, citing instances of disrespect, aggression, and a lack of manners. One specific incident mentioned is when a staff member was sarcastic and unapologetic after missing part of a customer's order. This reflects negatively on the establishment's professionalism and customer-focused approach.
Another weakness mentioned is the inconsistency in food preparation. There are cases where customers received the incorrect order, such as ordering a chicken burger but receiving a beef burger instead. In one instance, a customer even received undercooked chicken. These mistakes can lead to disappointment and frustration, especially for those who have dietary restrictions or preferences.
Finally, there are comments regarding cleanliness and hygiene. One customer mentions seeing a staff member with dirty fingernails, which raises concerns about the overall cleanliness of the establishment. Attention to cleanliness and personal hygiene is important for any food-related business to maintain customer trust.
In conclusion, while Ali's Grill receives praise for their delicious food, fast service, and fresh ingredients, they also face criticism for their poor customer service, inconsistent order accuracy, and cleanliness issues. Addressing these weaknesses would greatly improve the overall dining experience and ensure customer loyalty.
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Today
Opening Hours
| Monday | 11:00 AM - 10:00 PM |
|---|---|
| Tuesday | 11:00 AM - 10:00 PM |
| Wednesday | 11:00 AM - 10:00 PM |
| Thursday | 11:00 AM - 10:00 PM |
| Friday | 11:00 AM - 09:00 PM |
| Saturday | 02:00 AM - 09:00 PM |
| Sunday | Closed |
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