Whoop hair Sutton Info
Amenities
Accessibility
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Wheelchair-accessible entrance
Payments
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Cash only
Best PlaceJuice Reviews
Since I came to UK I have been looking for a good hair salon, I can safely say that Whoops exceeded all my expectations. All the team is amazingly nice and professional. Rudina did my hair and she absolutely blown my mind with her imagination and ability. I love Whoop salon and I would recommend to anyone that love experimenting with hair colors. Thank you Whoop Salon and Happy New Year❤
Wonderful service! Arrived just after opening so didn't have to wait long. The colour application was thorough and my restlye & blow-dry were perfect. I have paid a lot more for far worse service in other Sutton salons. Highly recommended!
Since Whoop opened its business years ago, I always had a positive experience in the salon. Staff are friendly and I love the job they do with my hair. Thank you Dina for the haircut today, I love it!
Brilliant, left feeling confident
Friendly staff, really welcoming. I’m getting married next week and was feeling really down with my hair. The lady gave me a nice cut and added so much volume. I’ll back again ????
I had a lovely wash, cut and blowdry from Aphrovite. My hair felt really fresh, soft and silky after and the price was affordable compared to other hair salons.
They destroyed my hair and made my scalp burnt and bleed.
I didnt want to write a review but I tried to send them an email and I had no response so I decided to share this with everyone. Below is the email that I sent with my experience and which didnt get any reply.
Good afternoon,
I hope you are well.
I didn’t want to write this email after my visit last Saturday at the Sutton branch but the state of my hair and head has lead me to it.
As I said, I attended last Saturday to the Sutton High street Branch. I arrived there at 10am and was not called until 10:45. Understandable as this is a walk in and no need of appointments.
A gentleman with a hat was the one doing my hair. I didn’t wash my hair in the last whole week so the bleach wouldn’t hurt as much and it would take better the colour. The gentleman asked me what I wanted and I showed him pictures from the other times I was there and I also showed him the codes of the bleach that the man that I think it was the owner, wrote of the loyalty card for next time visit, anyone would know what it was put in my hair.
This gentleman asked me how much I paid and I said that £30 the two times I have been there. He seemed stranger and told me that I would need to lay more because of my big roots, which I understood. He also said that next time I had to come sooner. How am I going to come sooner if it was lockdown? If the hairdressers were open, I would have come sooner of course!
He started with the bleach and left it for almost two hours. Didn’t put a cap on my hair. Then he said I need it again. When he put it again, I didn’t feel he put it in all the areas as before. I didn’t say anything because he was supposed to be the professional.
He then put the toner and and the end he did the hair cut.
I also told him that the other two times, they shaved my sides first and after putting the bleach, they tidied it up. He said that we would do the cut at the end. He didn’t understand what I asked him for a cut but he agreed as if he did. He started cutting at the back like he was doing a bush.
At the end, he showed me and I am not sure if it was for the light but I thought that it was ok.
He charged me £60. And I left the site at around 14.30. I was there since 10 am.
My surprise when I got home and my partner saw me. She told me that my hair had orange patches and took some photos and videos. It was horrible. The haircut was also disgusting and uneven. (Photos attached.) I also have a video but it’s too heavy to attach here.
We had plans that afternoon which I had to cancel because I had to return to the hairdressers and show them what it was done to me.
The woman that I think it was the team leader or manager was surprised that I was left in that stated so they offered to correct. A really nice lady tried to fix it. It wasn’t a great job but she did her best and it was fine. The problem is that I had to have bleach again in my head/hair and it stated burning more.
I didn’t get a refund because they said that they charged me correctly and at the end they fixed it.
I left the hairdressers at 17:30.
I spent the whole Saturday there and ended up with a very sore scalp. It was like someone had cut the top of my head and I couldn’t feel it anymore.
I let it go but my surprise today is that parts of my scalp have been bleeding and are sore and had wounds because of the corrosive bleach put in my hair. I think this is outrageous and very disappointing. I am not writing a review yet as I wanted to give the chance for a senior person to read this and because the other two times I went to Whoop, I was happy with the result. But this time, the experience has been awful and I wouldn’t recommend this to anyone.
If I don’t hear from you over the weekend, I will have to transfer this message to social media and write a review to at least warn people. I am really sorry but this is how I feel after this awful experience.
Nonetheless to say that my scalp and my head are in a bit of pain due to this burns.
Looking forward to hearing from you.
I am really happy with my haircut and colour ,i am very nervous of having my hair done due to a bad experience a long time ago in a salon that i will not name .What can i say deanna was professional with a lovely natural way about her she listened and has a creative flare,she gave me great advice plus im impressed with the competitive prices . I feel like a new women and will definatley be coming back to deanna in the future .Thank you .
Excellent service! Rudina made a fabulous hair styling and all the staff is always very professional and friendly! Highly recommended!
Quick Facts About Whoop hair Sutton
The strengths of Whoop Hair Sutton Place can be summarized as follows:
1. Professionalism: Many commenters noted the professionalism of the staff at Whoop Hair Sutton Place. They praised the team for their knowledge and expertise in hair styling, as well as their ability to provide excellent service.
2. Friendliness: Another strength of Whoop Hair Sutton Place is the friendly and welcoming nature of the staff. Multiple comments mentioned the warm and friendly atmosphere, making customers feel comfortable and valued.
3. Creativity: Several customers expressed their admiration for the imaginative and creative hair styling provided by the salon. They mentioned specific stylists, such as Rudina and Deanna, who wowed them with their ability to transform hair and create unique looks.
4. Quality of service: Many customers praised the thoroughness and attention to detail of the salon. They mentioned receiving excellent value for their money, with thorough color applications, precise haircuts, and perfect blowouts.
5. Affordable prices: One commenter specifically mentioned the affordability of Whoop Hair Sutton Place compared to other salons in the area. This is seen as a strength, as customers appreciate getting high-quality service without breaking the bank.
6. Positive past experiences: Another strength of the salon is the positive experiences previous customers have had. One commenter mentioned that they had been visiting the salon for years and have always had a positive experience.
However, it is important to address the weaknesses or negative comments raised by some customers. One customer claimed that Whoop Hair Sutton Place "destroyed" their hair and caused their scalp to burn and bleed. They expressed disappointment in the salon's lack of response to their communication. This negative experience raises concerns about the salon's quality control and customer service.
While this negative comment may be an outlier, it is crucial for the salon to address and rectify such issues to maintain a positive reputation. It is important for the salon management to investigate this incident, reach out to the customer, and offer a resolution to address their concerns and provide compensation if necessary. A prompt and satisfactory resolution to this negative experience can help rebuild trust and demonstrate the salon's commitment to customer satisfaction.
In conclusion, Whoop Hair Sutton Place has several strengths that make it a highly recommended salon. The professionalism and friendliness of the staff, along with their creativity and attention to detail, are praised by customers. Affordable prices and positive past experiences also contribute to the salon's reputation. However, it is important for the salon to address and rectify negative experiences to maintain customer satisfaction and trust.
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Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | Closed |
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