The Willow Chinese Takeaway Info
Amenities
Service options
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Delivery
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Takeaway
Accessibility
Offerings
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Late-night food
Atmosphere
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Casual
Payments
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Cash only
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NFC mobile payments
Best PlaceJuice Reviews
After visting our local pub thought felt a bit hungry so decided to get a chip muffin each. Living only a few minutes away from the willow chippy got home to find the muffins had barley been filled with chips probably about 10-14 chips altogether and it was stone cold in fact when i had rewarmed it in the microwave and finished eating it was still hungry. I went to this chippy a couple of years ago and wasnt altoghether happy with the food i ordered then, but thought im only ordering chips. Only went tonight because it was raining and didnt want to walk to our usual chippy, would rather have just gone home and made something myself. Doesnt even deserve the one star but wouldnt let me post otherwise
One of the staff in this place very rude because I could not understand her started shouting at me! I just cancelled the order and walked out
I got the same order from a different place delivered and cheaper. Happy days won’t be going back there again. Make sure you can understand broken English if you go there and save yourself some abuse.
Been looking for decent Chinese chippy since I moved from Manchester to Oldham omg this chippy is like home love it chips are perfect. Finally proper curry sauce! And prawn fried rice was perfect so generous with the prawns too. Very fresh this is my new chippy will not go elsewhere!! Highly recommend!!
After using this takeaway for the last five years foods always been amazing !!!! Ordered on Friday night very disappointed with food quality very dry and not much flavour !!!!
Don't really leave reviews on chip shops but I was so disappointed on the second visit I have to leave a review. After waiting almost 20 minutes in an empty shop I returned home (3mins away) and found my vegetable foo yung made up of 80% onion 2 small slices of mushroom and 4 small bits of green pepper held together with a dark brown omelette. Tasteless and only just luke warm, also the salt and pepper chips had clearly been cooked earlier in the day and reheated! I certainly won't be returning! Best avoid and spend your money elsewhere! Overall opinion, Horrible!
I really love the willow and hate to have to rate it 2 stars but after phoning up about part of my order missing then being called a liar is just plain rude. then the woman told me she would let me have it this one time but next time I will have to pay extra. not only did it arrive cold but the large chips turned out to be small chips that I had to dish out between 3 children. I've had several dealings with the woman in the past and each time she's just been awful.
Food is great from here, customer service need work as they aren't that friendly.
Update: staff have changed now and are much friendlier.
I have been eating from different Thai
and Chinese takeaways for over 40 years and I can honestly say nothing I have tasted in the past has ever tasted like the food from the Willow. The quality, the taste and the variety are the best I have ever experienced. The staff are very helpful and the customer service is one of the best I've had the pleasure to encounter. They all deserve recognition especially when you consider they all kept going when alot of the country was going into meltdown.
I would recommend this great establishment to everyone.
David.
Quick Facts About The Willow Chinese Takeaway
Strengths of The Willow Chinese Takeaway:
1. Convenient location: The takeaway is only a few minutes away from the customer's home, making it easily accessible.
2. Generous portions: According to one customer, the prawn fried rice was generous with the prawns, suggesting that the portions at The Willow are substantial.
3. Fresh food: Another customer commends the freshness of the food, specifically mentioning the curry sauce and prawn fried rice.
4. Delicious food: Some customers have consistently found the food from The Willow to be amazing and have been using the takeaway for several years.
5. Friendly and helpful staff: One customer mentioned that the staff at The Willow are very helpful, providing good customer service.
6. Positive change in staff attitude: According to an update from a customer, the staff at The Willow have changed and are now much friendlier.
7. Unique and great-tasting food: A long-time customer describes the food from The Willow as the best they have ever tasted, highlighting the quality, taste, and variety.
Weaknesses of The Willow Chinese Takeaway:
1. Inconsistent food quality: One customer expressed their disappointment with the food quality on a particular occasion, mentioning that it was dry and lacked flavor.
2. Lack of filling portions: Another customer complained that their chip muffins had barely been filled with chips, leaving them feeling unsatisfied and still hungry.
3. Rude and abusive staff: A customer recalls a negative experience where a staff member at The Willow shouted at them because they could not understand broken English. This behavior is unprofessional and can deter customers from returning.
4. Inaccurate order and portion sizes: A customer had part of their order missing and was called a liar when they contacted The Willow. They also received smaller portion sizes than expected.
5. Unpleasant experience in the shop: One customer waited for almost 20 minutes in an empty shop and received a tasteless, lukewarm vegetable foo yung and reheated salt and pepper chips.
6. Negative customer service experience: The same customer who had part of their order missing also had multiple negative experiences with a particular staff member, describing them as awful.
7. Mixed reviews on customer service: While some customers describe the staff as friendly and helpful, others state that the customer service at The Willow needs improvement.
Overall, The Willow Chinese Takeaway has some strengths such as convenient location, generous portions, fresh and delicious food, and friendly staff. However, there are several weaknesses including inconsistent food quality, lack of filling portions, rude and abusive staff, inaccurate orders and portion sizes, unpleasant experiences in the shop, and negative customer service experiences. These weaknesses should be addressed to improve the overall experience for customers at The Willow.
Today
Opening Hours
| Monday | 04:30 AM - 10:00 PM |
|---|---|
| Tuesday | 04:30 AM - 10:00 PM |
| Wednesday | 04:30 AM - 10:00 PM |
| Thursday | 04:30 AM - 10:00 PM |
| Friday | 04:30 AM - 10:30 PM |
| Saturday | 04:30 AM - 10:30 PM |
| Sunday | 04:30 AM - 10:00 PM |
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