The Vinery Info
Amenities
Service options
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Outdoor seating
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Takeaway
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Dine-in
Highlights
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Great tea selection
Accessibility
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Wheelchair-accessible car park
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Wheelchair-accessible entrance
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Wheelchair-accessible toilet
Offerings
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Coffee
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Healthy options
Dining options
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Dessert
Amenities
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Good for kids
Atmosphere
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Casual
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Cosy
Crowd
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Groups
Payments
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NFC mobile payments
Best PlaceJuice Reviews
Lovely tea room, really nice staff. Food is really nice and great quality. We really liked the great cake selection. The kids love to get ice creams from here, the ice cream is really nice. Nice and warm inside on cold days and its lovely to sit out on warm days. Prices not too bad.
Very friendly and attentive staff. Enormous afternoon tea, including a pasta salad and crisps with the sandwiches. Lots of cream and jam with the scones and mini cakes too with gorgeous chocolate covered strawberries. I won't need any treats for days after all that. Lovely bright sunny day when we were there which was good to see. Well done, they even catered for one of our party needing gluten free option just as well as for the rest of us.
Love this place the staff are all so lovely and helpful.
It's a lovely spot to sit and have a brew or food. There are some regulars who are pleasant and it all makes it a nice place that we repeatedly go.
Lovely eating place. Very clean. Great food. What really made it special was the very welcoming and friendly staff. Highly recommended!
Was charged for tap water which is illegal confronted the manager and he said it’s legal I started eating my own food then was told not too. Rude and unprofessional
Really busy so had to sit outside. Food lovely but service very slow and had to wait a long time.
Always an excellent service, price and food.
Lovely owners x
Great ice cream and coffee, plenty of seats both inside and out.
Quick Facts About The Vinery
The Vinery place, as described in the comments, has several strengths that contribute to its positive reputation. Firstly, the tea room is described as lovely, indicating a pleasant and inviting atmosphere. This is further supported by the comments about the friendly and helpful staff, who are consistently praised throughout the comments. This is an important strength as it creates a welcoming and enjoyable experience for customers.
Another strength mentioned in the comments is the quality of the food. The food is consistently described as great and high quality. The cake selection is particularly praised, indicating that there is a wide variety of options for customers to choose from. Additionally, the afternoon tea is described as enormous and includes a range of delicious items such as pasta salad, sandwiches, scones, mini cakes, and chocolate covered strawberries. This attention to detail and variety in their offerings adds to the strength of The Vinery place.
The Vinery place is also commended for catering to dietary restrictions. One comment mentions that they were able to provide a gluten-free option for one member of their party. This shows that the tea room is accommodating and committed to ensuring all customers can enjoy their food and have a pleasant experience.
The ambiance of The Vinery place is another strength mentioned in the comments. It is noted that the tea room is nice and warm inside on cold days, making it a cozy and comfortable place to visit. On warm days, customers can enjoy sitting outside and taking advantage of the lovely weather. This versatility in seating options caters to different preferences and adds to the overall positive experience of visiting The Vinery place.
In terms of weaknesses, there are a few comments that highlight areas for improvement. One customer mentions being charged for tap water, which they state is illegal. Although this comment is disputed by the manager, it still raises concerns about transparency and fairness in pricing. Clear communication about charges and potential fees would help address this issue.
Another comment mentions slow service and a long wait time. This suggests that there may be room for improvement in terms of efficiency and timing. Ensuring that customers are served in a timely manner can contribute to a more positive overall experience.
Finally, one comment mentions an unpleasant interaction with the manager, describing them as rude and unprofessional. This highlights the importance of effective customer service and the impact it can have on the perception of the establishment. It is crucial for all staff members, including management, to maintain a professional and courteous attitude towards customers.
In conclusion, The Vinery place has several strengths that contribute to its positive reputation. These include the tea room's lovely atmosphere, friendly and attentive staff, great food quality, extensive cake selection, accommodating dietary options, and inviting seating options. However, there are also some weaknesses that need to be addressed, including potential issues with pricing transparency, slow service, and the need for improved professionalism in certain instances. By addressing these weaknesses, The Vinery place can further enhance its strengths and continue to provide a positive and enjoyable experience for its customers.
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 09:00 AM - 04:00 PM |
| Wednesday | 09:00 AM - 04:00 PM |
| Thursday | 09:00 AM - 04:00 PM |
| Friday | 09:00 AM - 04:00 PM |
| Saturday | 09:00 AM - 04:00 PM |
| Sunday | 09:00 AM - 04:00 PM |
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