The Hair Palace Info
Best PlaceJuice Reviews
Highly concerned about what was embedded on this human hair they were selling there. looked like insect eggs????. Store has a nice wide supply with reasonable prices on hair but customer service is lousy from the owners. The young ladies that work there are so nice & friendly but the men can do WAY better. Never was greeted which I don’t mind but I was literally in the store for hours and never did anyone ask me if I needed help despite multiple associates being present & when I did approach someone for assistance they would display an off putting demeanor. Mind you this is in the morning a few mins after they’ve opened. Do better & realize customers are what keeps ur business open & running & that guest satisfaction/ customer service is an essential element in running a business!!!! I may be back, but may not be. I barely wanted to spend my money there after experiencing these behaviors.
Amenities
Service options
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In-store shopping
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Quick visit
Payments
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NFC mobile payments
Quick Facts About The Hair Palace
The Hair Palace is a store that specializes in hair products, including wigs, hair accessories, and hair care products. Based on the comments above, we can identify several strengths and weaknesses of The Hair Palace.
One strength of The Hair Palace is its wide supply of hair products at reasonable prices. Customers appreciate the variety of products available and the affordability. The store is also praised for its large selection of items beyond just hair, such as purses, belts, fascinators, jewelry, nail supplies, and more. This wide range of products provides customers with a one-stop shop for all their beauty needs.
Another strength mentioned in the comments is the knowledge and helpfulness of the staff. Customers appreciate that the employees are knowledgeable about the products and are able to provide assistance and guidance. The men working at the store are specifically mentioned as being helpful and patient.
Additionally, the store's decision to open on holidays, such as Christmas, is seen as a positive trait by customers. They appreciate the effort made by the staff to be available when business is needed. The dedication to customer service and availability during busy times is a strength that sets The Hair Palace apart.
However, there are also several weaknesses mentioned in the comments. One major concern is the quality of the hair products being sold. One customer mentions being concerned about seeing insect eggs embedded in the hair they purchased. This raises questions about the quality control and sourcing of the hair products at The Hair Palace, which may affect the reputation and trustworthiness of the store.
Another weakness highlighted is the poor customer service from the owners of the store. Multiple customers mention not being greeted or helped during their time in the store, despite there being multiple associates present. This lack of attention and off-putting demeanor displayed by the staff is seen as a negative aspect of the customer experience.
Another weakness noted is the limited selection of hair products and color choices. Although the store is described as expansive in size, customers feel that the variety of products offered is lacking. This limited selection may lead customers to seek out other stores or online platforms that provide a wider range of options.
There is also a comment about being overcharged for items and feeling like the store is stealing from their customers. This accusation of dishonesty raises concerns about the integrity and transparency of The Hair Palace. If customers consistently have negative experiences with pricing and transactions, it can greatly impact the reputation and trustworthiness of the store.
In conclusion, The Hair Palace has strengths such as a wide supply of products at reasonable prices, knowledgeable staff, and availability during busy times. However, there are weaknesses such as concerns about product quality, poor customer service from the owners, limited selection of products, and potential issues with pricing transparency. These strengths and weaknesses should be taken into consideration when evaluating The Hair Palace as a hair product retailer.
Place Pictures
Today
Opening Hours
| Monday | 09:00 AM - 09:00 PM |
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| Tuesday | 09:00 AM - 09:00 PM |
| Wednesday | 09:00 AM - 09:00 PM |
| Thursday | 09:00 AM - 09:00 PM |
| Friday | 09:00 AM - 09:00 PM |
| Saturday | 09:00 AM - 09:00 PM |
| Sunday | 10:00 AM - 08:00 PM |
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