The Black Horse Monkseaton Info
- The Black Horse, 68 Front St, Monkseaton, Whitley Bay NE25 8DP United Kingdom of Great Britain and Northern Ireland
- [email protected]
Best PlaceJuice Reviews
Visited this bar yesterday first time for quite a while. The barman was very welcoming and friendly. The pub was spotless clean and the drinks are very well priced. We will definitely be returning.
Amenities
Service options
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Outdoor seating
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Dine-in
Health and safety
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Staff required to disinfect surfaces between visits
Highlights
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Bar games
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Live music
Accessibility
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Wheelchair-accessible entrance
Offerings
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Alcohol
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Beer
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Wine
Amenities
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Toilets
Atmosphere
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Casual
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Cosy
Crowd
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Groups
Quick Facts About The Black Horse Monkseaton
The Black Horse in Monkseaton Place seems to have a mix of positive and negative feedback. Let's analyze the strengths and weaknesses based on the comments provided.
First, let's focus on the strengths:
1. Welcoming and friendly staff: Multiple comments highlight the excellent service provided by the bar staff. Being greeted warmly and feeling welcomed can greatly enhance the overall experience of visiting a bar.
2. Cleanliness: The pub is described as spotless clean. Maintaining a clean environment demonstrates a dedication to hygiene and can contribute to a positive atmosphere.
3. Well-priced drinks: Customers appreciate the reasonable prices of the drinks. This factor can attract patrons on a budget and enhance the value proposition of the establishment.
4. Good selection of beers: The Black Horse offers a range of standard and premium beers, including a recommendation for Staropramen. Having a diverse selection of beverages can cater to a variety of tastes and preferences.
5. Comfortable seating: Customers mention comfortable seating, which adds to the overall appeal and comfort of the pub.
6. Sports viewing: The pub is considered a good place to watch sports. Offering this amenity can attract sports enthusiasts and create a lively atmosphere during games and matches.
7. Refurbishment: The recent refurbishment is praised, suggesting that the physical appearance of the pub has been improved. This can enhance the ambiance and attract potential customers.
8. Improved management: One comment notes that a recent change of management has resulted in a much improved pub. This suggests that efforts have been made to address previous weaknesses and enhance the overall experience.
Now, let's examine the weaknesses:
1. Bar staff on phones: A customer highlights the issue of bar staff being on their phones instead of serving waiting customers. This behavior can negatively impact the customer experience and create a perception of poor service.
2. Weak management: Another customer criticizes the manager, describing them as weak. This comment implies a lack of effective leadership and potentially poor staff training.
3. Disengaged and poorly trained staff: The same comment suggests that both management and staff are disengaged and poorly trained. A lack of engagement and training can result in subpar service and a negative customer experience.
4. Lack of real ales: One customer mentions that the pub was out of real ales. While this may be a temporary issue, it can disappoint customers who specifically seek out real ales.
Based on these comments, The Black Horse Monkseaton Place has several strengths that contribute to a positive customer experience, including welcoming staff, cleanliness, reasonable prices, a good beer selection, comfortable seating, sports viewing, and recent refurbishment. However, weaknesses in terms of staff being on their phones, weak management, disengaged and poorly trained staff, and occasional lack of real ales can detract from the overall experience. Addressing these weaknesses by implementing stricter staff policies, providing better training and leadership, and ensuring a consistent supply of real ales could further improve the pub's reputation and customer satisfaction.
Place Pictures
Today
Opening Hours
| Monday | 02:00 AM - 11:00 PM |
|---|---|
| Tuesday | 02:00 AM - 11:00 PM |
| Wednesday | 02:00 AM - 11:00 PM |
| Thursday | 02:00 AM - 11:00 PM |
| Friday | 12:00 PM - 12:00 AM |
| Saturday | 12:00 PM - 12:00 AM |
| Sunday | 02:00 AM - 11:00 PM |
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