T20 Nail Salon Info
- 59 Columbia Point Dr, Richland, WA 99352 United States of America
- +1 509-943-9205
- [email protected]
- +1 509-943-9205
- +1 509-943-9205
Best PlaceJuice Reviews
Pros: The place looks great! The service was very friendly and accommodating but ultimately my full set of acrylics turned out not great, after an hour and a half and with the 20% for new opening it was $78. This is full set plus v-tip ($?) plus almond ($6) (tip not included). The tech was doing her best though. Always asking if they were okay and did what she could to fix. Cons: She was using the same brush for white and blue which left white streaks in the color. They didnt use a pink base so you can see through the nail and see where the plastic nail meets glue to real nail. As much as she was willing to fix and take suggestions, they aren't uniform by a long shot. Not shaped straight, lines are convex, concave, or straight, very very messy edges and under, there's white paint on my hands. The colored polish was several shades darker than advertised. The painted points do NOT look the same. I'm no nail tech, but I could've done them better myself (not free hand). Was not worth the discounted $78.
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Quick Facts About T20 Nail Salon
T20 Nail Salon has both strengths and weaknesses based on the comments provided.
Starting with the strengths, the salon is described as looking great and being well organized. The equipment is also mentioned to be well-sanitized, which is an important aspect for any nail salon. Additionally, the staff is described as friendly and accommodating, providing good customer service. They are also praised for their ability to get customers in quickly, even for larger groups.
While there are positive aspects, there are also several weaknesses highlighted in the comments regarding the quality of the service. Multiple customers express dissatisfaction with the results of their nail treatments. One customer mentions that their full set of acrylics did not turn out great, despite the technician's efforts to fix the issues. The same customer also notes that the salon did not use a pink base, resulting in nails that were transparent and showed the glue and plastic nail. The shape and lines of the nails are also described as messy and not uniform. Another customer complains about the poor quality of a full set with painted black tips, stating that it was the most expensive nail job they had ever paid for and was not worth the price.
In addition to the quality of the nails, there are also concerns raised about the pricing and charges. One customer mentions being charged extra for "extra long nails" and "changing shape" even though they had the same shape and length as before. They also state that they were charged for a fill, which should include filing of the nails but were charged extra for this as well. The customer expresses feeling overcharged and not receiving good customer service when they addressed the issue with the front desk. This indicates a lack of transparency in pricing and a disregard for customer concerns.
Furthermore, there are several instances of customers having to have their nails redone due to chipping, falling off, or gel polish peeling within a few days. This reflects poorly on the salon's ability to provide long-lasting and durable nail treatments.
While some positive comments praise specific nail technicians for their skills and attention to detail, it is worth noting that these positive experiences seem to be the exception rather than the norm based on the other negative comments.
Overall, T20 Nail Salon has strengths in terms of its appearance, organization, and friendly staff. However, the weaknesses become apparent when considering the dissatisfaction with the nail treatments, issues with pricing and charges, and the lack of long-lasting results. These weaknesses indicate a need for improvement in the quality of their services and their customer service practices.
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Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 06:00 PM |
| Sunday | Closed |
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