Simpson's Wrecker Service Info
Amenities
Accessibility
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Wheelchair accessible entrance
Best PlaceJuice Reviews
We booked a tow service but somehow their computer didn't book it. They sent somebody right away to our aid. It is difficult being stranded on the road with 2 children, but these guys went above and beyond to help us. Thanks again! We appreciate everything. God bless.
This business treated me like a 5 star customer so I gave them a 5 star rating. My initial cost for towing was $75.00 and I expected to pay at least $100. Due to unpredicted issues, my tow driver didn't arrive within the time frame I was given. When my driver arrived I was told that there would be no charge for my tow. My service was as professional as one that was paid. I wish I had gotten the drivers name.
My car was dead on the side of the road. My husband and I had called roadside assistance through our insurance and had no communication with them. We finally called Simpson’s and they told us they could bill our insurance! They were there within the hour (would have been sooner but we were all the way in Russellville) and were great. So thankful for them after spending three hours on the side of the road!!
Dropped my car off there flat bed coming across singing river Bridge total loose I guess it was a blessing now there buying me a new car
Nice people didn't make this experience complicated or worse than it already was. I appreciate their service.
Great kind hearted people. No hope for my truck tho VoVo will be OK tho
My truck got into a very unfortunate collision. I sent it over there because I had a few wonderful experiences with them before. I was worried about the damaged left-rear wheel after the accident. They fixed my truck while there were so many vehicles at the same time. Once they have finished with mine, but I was not very satisfied with some job performances. I sent it back without any question asked and fixed it right away to perfection. I couldn’t be a happier customer when I came back and picked it up for the second time. My truck looks brand new again as it has not been in an accident before! Be sure to see Dave Bell if you are not satisfied with any job on your vehicle, and he will take care of it for you in no time. He is a sweet and great guy! Also, he is a great listener! Be sure to be patient with them because they are so busy with so many collided vehicles daily.
It's simple. I needed a vehicle towed. I needed it taken from one location to another. They told me how much. They kept their word on cost. Took it to where I needed it. Accepted multiple forms of payment. Showed up promptly. I'm happy with the services rendered. I will use their services again if I need it.
Quick Facts About Simpson's Wrecker Service
Simpson's Wrecker Service has received several positive comments from customers, highlighting their strengths and areas where they excel as a business. However, there are also a few weaknesses mentioned that need to be addressed.
One of the main strengths of Simpson's Wrecker Service, as mentioned by multiple customers, is their quick response time. In the first comment, the customer mentions that their computer booking system failed, but the company sent someone right away to assist them. This quick response time is crucial when customers are stranded on the road, especially when they have children with them. It shows that Simpson's Wrecker Service prioritizes customer satisfaction and is willing to go above and beyond to help their customers.
Another strength mentioned by a customer is the professional service they received. Despite not paying for the tow, the customer felt like they were treated as a valued customer and had a positive experience. This speaks to the professionalism and quality of service provided by Simpson's Wrecker Service. It is important for a business to treat all customers, regardless of their payment status, with the same level of respect and professionalism.
Simpson's Wrecker Service also stands out for their ability to work with insurance companies. One customer mentions that they were able to bill their insurance directly, which saved them the hassle of dealing with roadside assistance. This is a convenient and time-saving option for customers, especially in stressful situations like being stranded on the side of the road. By working with insurance companies, Simpson's Wrecker Service demonstrates their commitment to customer convenience and satisfaction.
Additionally, Simpson's Wrecker Service is praised for their friendly and helpful staff. Multiple comments mention the kind-heartedness and helpfulness of the employees. This creates a positive customer experience and shows that the business values their customers' well-being and comfort. Staff members who demonstrate compassion and kindness contribute to building trust and long-term customer relationships.
However, there are also a few weaknesses mentioned in the comments. One customer mentions that there were some job performance issues with the repair of their vehicle. While they were ultimately satisfied with the service after the issue was brought up, this highlights a potential weakness in the quality control of the repairs. It is important for Simpson's Wrecker Service to consistently provide high-quality repairs to ensure customer satisfaction.
Another weakness is the delay in response time mentioned in one of the comments. While the comment acknowledges that the delay was due to unforeseen issues, it nonetheless raises concerns about their ability to meet their promised timeframes. It is important for Simpson's Wrecker Service to communicate effectively with customers and manage expectations regarding response times.
In conclusion, Simpson's Wrecker Service has several strengths that contribute to a positive customer experience. These include their quick response time, professional service, ability to work with insurance, and friendly staff. However, they should also address the weaknesses mentioned, such as maintaining quality control in repairs and ensuring prompt communication with customers. By addressing these weaknesses, Simpson's Wrecker Service can further enhance their strengths and continue to provide excellent service to their customers.
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