Shearwood Forest Salon Info
Amenities
Health & safety
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Appointment required
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Best PlaceJuice Reviews
I took my Senior Citizen Mom to get her hair cut. The employees at Shearwood Forest Salon treated my Mom like a Queen. Her haircut was wonderful and she loved it. I appreciate the care and kindness.
Very nice ladys working there and did a grate job on my hair ,Baja Bob
Angie’s the best she’s been in the trade a long time and has always given me and my wife great service!
Super cute and welcoming environment, really talented hair and nail stylists and tons of great gifts and knickknacks for sale. My favorite salon by far!
Usually, I am not one to write a review but this time I felt I had to. I saw Danny one month ago (right before the holidays) for a root touch up. This was my first time in this place. I inquired about his coloring expertise before the job was done as I wanted to ensure a professional job. Long story short I ended up with 2 colors; one in my roots and then a different one for the rest of my hair. He tried to dismiss the outcome and kept saying it was not that noticeable. I insisted I was not happy with it and wanted it some solution to it. He said he had no time at that moment and could not schedule me in before the holidays as he was booked and on top of that I would need to pay full cost again for the "Fix Up". To add to it, not sure what blowout style he did but I walked out of there looking like I had just driven for several hours with the windows down. I thought this was extremely poor customer service. I ended up calling another place as I didn't want to have to different colors in my hair for the holidays. The second place was extremely professional though she had not made the mistake. She was super nice, she gave me a FREE consultation for about 20 minutes, she gave me some hair products completely free of charge (toner and clarifying shampoo as a temporary solution). She basically fixed someone else's problem for free. I have now schedule my hair appt with this lady and will not be returning to see Danny. I don't mind spending more money but it's totally worth it if they do a good job and have good customer service.
Angie is great, best place in lake county !! Thank you Angie!!
Love my hair stylist Lori. She knew just what I wanted in color and she was awesome. Nicole did my pedicure and cannot say enough about design. Awesome. She was great. Have received lots of compliments on the design; lines.
Lori has performed 3 haircuts and highlights in a year. Moving from SF, its a hard move to be comfortable with someone doing my hair. She has not let me down on the highlights.
Quick Facts About Shearwood Forest Salon
Strengths:
1. Excellent customer service: Multiple comments praise the employees at Shearwood Forest Salon for their kindness, care, and treating customers like royalty. This indicates a strong focus on providing exceptional customer service and creating a welcoming environment.
2. Highly skilled stylists: Customers mention the expertise and talent of the hair and nail stylists at Shearwood Forest Salon. This indicates that the salon employs a team of professionals who are knowledgeable and skilled in their craft.
3. Cute and welcoming environment: The salon is described as having a super cute and welcoming environment. This creates a positive and enjoyable atmosphere for customers and can contribute to the overall experience.
4. Variety of services: Shearwood Forest Salon offers both hair and nail services, as well as other products for sale. This indicates that the salon provides a range of services and options for customers, allowing them to receive multiple treatments in one place.
5. Strong reviews for specific stylists: Angie and Lori receive positive comments from multiple customers, indicating that they consistently provide excellent service and have a loyal client base.
Weaknesses:
1. Inconsistent quality: One customer had a negative experience with a stylist named Danny, who provided poor customer service and made a coloring mistake. This suggests that there may be inconsistencies in the quality of service provided by different stylists at Shearwood Forest Salon.
2. Lack of customer satisfaction resolution: The same customer who had a negative experience with Danny mentions that he dismissed her concerns and refused to fix the issue without additional payment. This indicates a lack of willingness to resolve customer satisfaction issues and could lead to dissatisfaction among customers.
3. Pricing concerns: The customer who had a negative experience with Danny mentions that she would need to pay full cost again for a fix, which may suggest that the salon's pricing structure for correcting mistakes is not customer-friendly. This could potentially deter customers from returning or seeking resolutions to their concerns.
4. Dependency on specific stylists: While Angie and Lori receive positive reviews, there is no mention of other stylists at Shearwood Forest Salon. This might indicate that the salon heavily relies on the skills and reputation of these specific individuals, potentially limiting the overall consistency of service across the salon.
5. Limited information on additional services: The comments focus primarily on haircuts, highlights, and pedicures, with limited information on other services offered by Shearwood Forest Salon. This lack of information may limit the perception of the salon as a comprehensive beauty destination.
Overall, Shearwood Forest Salon demonstrates strengths in customer service, talent, and creating a welcoming environment. However, there are weaknesses in terms of inconsistent quality, customer satisfaction resolution, and potential pricing concerns. It is important for Shearwood Forest Salon to address these weaknesses to maintain and strengthen its reputation in the industry.
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