Ricefields Info
Amenities
Service options
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Delivery
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Takeaway
Health and safety
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Staff wear masks
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Staff get temperature checks
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Staff required to disinfect surfaces between visits
Accessibility
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Wheelchair-accessible car park
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Wheelchair-accessible entrance
Offerings
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Late-night food
Atmosphere
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Casual
Payments
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NFC mobile payments
Best PlaceJuice Reviews
Always pleasant, always delightful! The refreshing, courteous and consistently friendly manner whilst placing orders via Nikita just adds the feel good factor of enjoying a cheeky mid-week or well deserved weekend Chinese treat served at Rice Fields. Many thanks! Jacqui ????
Got there about 7.45 on a Friday night. They told me there was a 40min wait on food - it was good they told me.
As I was anticipating a long wait, I asked for the TV to be put on, but they told me it wasn't working ????.
Thankfully order was done quicker than they said. Got it home and discovered where I'd asked for chicken curry I'd got chicken chow mein. Bit disappointed but couldn't face going back at end of long and tiring day.
Firstly, I was told delivery would be 1 hour. I waited over two hours. The sweet and sour chicken was just ‘soft’ fried chicken with some sauce thrown over the top. The prawns in the king prawn fried rice still had their veins in it so they were not edible. The beef in the chow mien was basically white and lacked flavour. I gave one star for the wings.
Absolutely appalling. Placed an order at 6.55, was told it would be 45 mins - 1 hour for delivery.
Two hours later, still not arrived. Called the shop twice to be told it’s with the driver. Still didn’t come.
At 9.20 I cancelled the order. Why not say it will be two hours? Could have ordered elsewhere. Will never use again. .
In addition, the woman who answers the phone is extremely rude and unhelpful! Avoid at all costs.
Ordered food from here a few times now. Every time it has been totally delicious, not a single complaint. Delivery times have been very reliable also. It is far the best chinese in the local area
Food was really bad
Couldn't eat the curry sauce or the mushroom in oyster sauce. Plain chow mein was ok as we're the prawn balls but the sweet and sour sauce tasted like watered down strawberries and thickened up with cornflour???
Also the pork Cantonese style wasn't great either and the prawn crackers some were burnt. Total wast of money won't go there again...it used to be really lovely it's a shame
I was recommended to order from here
So I did for the first time, it will also be the last time! Order took an hour and half , I tried to contact them it was impossible , got through once out of the 70 odd times I tried to call they put me on hold then cut me off, I then inconveniently drove there to see where My order was , which defeats the purpose of a delivery! They were not much help
Eventually it came , and yeah as I guessed would happen was not worth the money at all , was ok food but not the best Chinese food corringham and grays were better! Anyway like I said won't order again , very poor lack of communication with customers and the worst delivery service I've ever had !!
NEVER AGAIN!!
Unacceptable waiting time. No sorry, or help from the person that answers the phone, who talks to you like you are wrong to ask where your food is after an hour. ...very rude! They must have lost many customers cos of her! My family will never use again. Be honest & polite to your customers if yo want them to return
Quick Facts About Ricefields
Ricefields Place has received a mix of positive and negative comments from customers, which shed light on its strengths and weaknesses. In order to provide a comprehensive analysis, let's delve into the comments and identify the key aspects.
Starting with the positive comments, it is evident that customers appreciate the pleasant and delightful atmosphere at Ricefields Place. They specifically mention the refreshing, courteous, and consistently friendly manner of Nikita, who takes their orders. This highlights the excellent customer service provided by the staff, creating a feel-good factor for customers. Additionally, customers express gratitude for being able to enjoy a Chinese treat at Ricefields Place, indicating that the food is generally enjoyable.
The promptness of order fulfillment is another strength highlighted in the comments. One customer mentions that their order was done quicker than anticipated, despite some discrepancies in what they ordered. This suggests that the kitchen staff at Ricefields Place is efficient in handling orders and minimizing wait times, which is appreciated by customers, particularly after a long and tiring day.
Reliability in terms of delivery times is also mentioned as a positive aspect. One customer points out that the delivery times have been very reliable, enhancing the overall customer experience. This indicates that Ricefields Place is able to consistently deliver orders within the estimated timeframe, which is crucial for customer satisfaction.
Now, turning to the negative comments, one recurring issue is the lengthy waiting times for both delivery and collection orders. Customers express frustration over having to wait longer than initially anticipated. This suggests a weakness in Ricefields Place's operational efficiency, as delays in order preparation and delivery can lead to dissatisfaction and lost customers.
In addition, poor communication is a highlighted weakness. One customer mentions the difficulty in contacting Ricefields Place via phone, specifically stating that they could only get through once out of numerous attempts. This indicates a lack of proper customer communication channels or insufficient staff to handle inquiries. Frustration is further compounded when the customer is put on hold and eventually cut off. Poor communication can lead to misunderstandings and further exacerbate customer dissatisfaction.
The quality of the food is another area of weakness identified in the comments. Several customers express disappointment with the taste and preparation of certain dishes. Complaints include "soft" fried chicken in the sweet and sour chicken dish, prawns with veins still intact, flavorless beef in the chow mien, and subpar pork Cantonese style. These comments suggest a lack of consistency in food preparation and quality control, which can impact customer trust and loyalty.
Moreover, the negative comments highlight instances of rude and unhelpful customer service. Customers mention being met with rudeness and unhelpfulness when contacting the restaurant for updates on their orders. This poor interaction with staff can leave a lasting negative impression and deter customers from returning.
In summary, Ricefields Place has strengths in providing a pleasant and delightful atmosphere, as well as efficient order fulfillment and reliable delivery times. However, weaknesses include lengthy waiting times, poor communication, inconsistent food quality, and instances of rude customer service. Addressing these weaknesses would be crucial for Ricefields Place to improve customer satisfaction and loyalty.
Today
Opening Hours
| Monday | - |
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| Tuesday | Closed |
| Wednesday | - |
| Thursday | - |
| Friday | - |
| Saturday | - |
| Sunday | - |
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