Petsense Info
Amenities
Service options
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Curbside pickup
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In-store pickup
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In-store shopping
Health & safety
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Mask required
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Staff required to disinfect surfaces between visits
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Safety dividers at checkout
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Quick visit
Best PlaceJuice Reviews
I’ll take a HARDCORE pass on spending my coins here…. Blonde woman is pretty rude. The prices on certain things are astronomical… I think y’all’s lost your minds… I’d be HAPPY to drive across town to pet smart and spend my coins there. I hate to throw race into it but it seems like if you go here and have shade to your skin don’t expect good service. Don’t care, I’m happy to shop somewhere else… ????????♂️????????♂️????????♂️
It's pretty expensive honestly. The stores laid out well the staff is helpful everything just seems to be overpriced
Terrific selection of products. Well-stocked shelves. Michelle was very helpful, knowledgeable, & friendly.
Michelle and Ray immediately greeted us and determined what we needed. Ray hypnotized our brand new 6wk old blue-heeler which had been anxiously looking for it's siblings...calmed him to sleep! and found the totally correct sized harness for the little guy. Michelle found us a security gate and helped with questions regarding vaccines and other new puppy health issues. This is a well stocked store with professional and friendly help...highly recommended.
The girls were so helpful, helping me find everything I needed for my new puppy. They even held her while I shopped. I will definitely go back.
I bought a cat ladder at Petsense in Los Lunas and my cats LOVE it!!
They were super helpful, we had a lost dog from Belen and they read her chip and helped us get Lily back to her owners. Thank you all at Petsense!
The place is very nice and clean. The employees were friendly but they had some friends that came inside so they were more focused on talking to them then dealing with us.
Quick Facts About Petsense
Overall, the comments regarding Petsense place are mixed, with some negative feedback and positive experiences mentioned. In order to provide an in-depth analysis of the strengths and weaknesses, let's dive into each comment individually.
1. "I’ll take a HARDCORE pass on spending my coins here…. Blonde woman is pretty rude. The prices on certain things are astronomical… I think y’all’s lost your minds… I’d be HAPPY to drive across town to PetSmart and spend my coins there. I hate to throw race into it but it seems like if you go here and have shade to your skin don’t expect good service. Don’t care, I’m happy to shop somewhere else… "
Strengths:
- None mentioned in this comment.
Weaknesses:
- Rude staff: According to the commenter, a blonde woman who works at Petsense is described as rude. This negative attitude from staff can detract from the overall shopping experience.
- Price: The commenter mentions that the prices on certain items are high in comparison to other pet stores like PetSmart. This indicates a weakness in Petsense's pricing strategy.
- Perception of bias: The commenter implies that there may be racial bias in the store's customer service. If true, this is a significant weakness that could alienate potential customers.
2. "It's pretty expensive honestly. The stores laid out well, the staff is helpful, everything just seems to be overpriced."
Strengths:
- Helpful staff: The commenter acknowledges that the staff at Petsense is helpful. This is a positive attribute that enhances the overall customer experience.
- Well laid out store: The layout of the store is mentioned as a strength, indicating good organization and ease of navigating the store.
Weaknesses:
- High prices: This comment reinforces the previous critique of expensive prices at Petsense. The perception of prices being overpriced may deter price-sensitive customers.
3. "Terrific selection of products. Well-stocked shelves. Michelle was very helpful, knowledgeable, & friendly."
Strengths:
- Terrific product selection: The commenter commends Petsense for having a wide range of products available. This is a strength for attracting customers who are looking for variety and options.
- Well-stocked shelves: The reviewer mentions that the shelves are well-stocked, indicating that Petsense consistently maintains inventory levels. This is a positive attribute in terms of convenience for customers.
- Helpful and knowledgeable staff: The specific mention of Michelle being helpful, knowledgeable, and friendly showcases positive customer service experiences. A helpful and knowledgeable staff contributes to a positive shopping experience.
Weaknesses:
- None mentioned in this comment.
4. "Michelle and Ray immediately greeted us and determined what we needed. Ray hypnotized our brand new 6wk old blue-heeler which had been anxiously looking for its siblings...calmed him to sleep! and found the totally correct-sized harness for the little guy. Michelle found us a security gate and helped with questions regarding vaccines and other new puppy health issues. This is a well-stocked store with professional and friendly help...highly recommended."
Strengths:
- Friendly and professional staff: The mention of Michelle and Ray immediately greeting the commenter and providing assistance showcases positive customer service. Friendly and professional staff contribute to customer satisfaction.
- Knowledgeable staff: The staff at Petsense is mentioned as being knowledgeable about pet-related topics such as vaccines and puppy health issues. This expertise enhances the overall customer experience.
- Well-stocked store: The commenter notes that Petsense is a well-stocked store. This indicates that customers can find a wide range of products readily available.
Weaknesses:
- None mentioned in this comment.
5. "The girls were so helpful, helping me find everything I needed for my new puppy. They even held her while I shopped. I will definitely go back."
Strengths:
- Helpful staff: The comment emphasizes that the staff, specifically the "girls," were helpful in assisting the commenter with finding everything needed for a new puppy. This positive staff interaction contributes to customer satisfaction.
- Exceptional service: The staff went above and beyond by holding the commenter's puppy while they shopped. This exceptional service is a strength for Petsense, as it creates a positive shopping experience.
Weaknesses:
- None mentioned in this comment.
6. "I bought a cat ladder at Petsense in Los Lunas, and my cats LOVE it!!"
Strengths:
- Quality products: The commenter praises the cat ladder they purchased at Petsense. This indicates that Petsense offers high-quality products that satisfy customers' needs.
Weaknesses:
- None mentioned in this comment.
7. "They were super helpful; we had a lost dog from Belen, and they read her chip and helped us get Lily back to her owners. Thank you all at Petsense!"
Strengths:
- Helpful staff: The staff at Petsense is mentioned as being "super helpful" in assisting the commenter with a lost dog situation. This showcases a positive attribute of the store's staff.
Weaknesses:
- None mentioned in this comment.
8. "The place is very nice and clean. The employees were friendly, but they had some friends that came inside, so they were more focused on talking to them than dealing with us."
Strengths:
- Clean and pleasant environment: The commenter notes that the place is nice and clean, which contributes to a positive shopping experience.
- Friendly staff: The employees at Petsense are described as friendly. This enhances the overall customer experience.
Weaknesses:
- Staff distraction: The commenter mentions that some employees were more focused on talking to their friends than attending to customers' needs. This indicates a weakness in staff prioritization and customer service.
In summary, the strengths of Petsense place include a wide product selection, well-stocked shelves, helpful and knowledgeable staff, and exceptional customer service in certain cases. However, weaknesses include rude staff, high prices, potential racial bias, and instances of staff distraction. Overall, Petsense should work on addressing these weaknesses and leveraging its strengths to improve the overall customer experience and reputation of the store.
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 10:00 AM - 06:00 PM |
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