Petsense Info
Amenities
Service options
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Curbside pickup
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In-store pickup
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In-store shopping
Health & safety
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Safety dividers at checkout
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Quick visit
Best PlaceJuice Reviews
I have had my dog groomed 3 times there now and I have always been very happy with it! Lori & Kathy are super sweet and do a great job. Pricing is fairly comparable to other grooming places. I would definitely recommend taking your dog there & ask for Lori or Kathy. I’m sure all the groomers are great, I have only interacted with those two. Side note, bring cash for a tip because you pay up front and I do not believe it allows you to add one on if paying with card. When I picked up my dog, he was a happy boy!
Really nice pet store. Friendly staff. Our Ava loves it too. “They have treats”. They have the dog food she likes at a good price. Did I mention they have treats?
The store is nice and it is clean the staff are friendly and helpful. However if you're looking for anything more than just pet supplies then you may need to go to a different store. The store doesn't carry any live animals for purchase such as fish mice or reptiles. Only the supplies to take care of them.
I absolutely love this store for all my pets needs. Every time I go in there they care so much for my two little chihuahuas. Paula makes the best recommendations for all their care for food, supplements, toys etc. We had a little mishap at home today with me trying to personally cut their nails. I took them in and they put a bandaid on the one I messed up and Paula stood with us while the groomer immediately dropped what she was doing to help. I absolutely love this place and the people who work there ❤️
all 4 betta fish on the shelf were in terrible water conditions and all had fin rot. they gave me terrible advice to keep the water at 70° when it REALLY should be at 80° so sad...change this!
Really happy with thier grooming services. Very compassionate employees that treat your pets as if they were their own.
Store has some nice things it's small but you can usually find what you're looking for
Nice store great location saves me a trip into Wilmington
Quick Facts About Petsense
Petsense Place seems to have several strengths, according to the comments above. One of the main strengths mentioned is the excellent grooming services provided by Lori and Kathy. The customers had their dogs groomed multiple times and were satisfied with the outcome each time. The groomers are praised for their skills and the quality of their work. This highlights the competency and expertise of the groomers at Petsense Place.
Another strength mentioned is the friendly and helpful staff. Customers appreciate the positive customer service they receive when visiting the store. The staff is described as being compassionate and caring towards both the pets and their owners. This creates a welcoming and pleasant atmosphere that customers enjoy.
The store itself is also complimented for its cleanliness and overall appearance. Customers mention that the store is well-maintained and tidy, which adds to the positive shopping experience. The small size of the store is not seen as a major drawback, as customers still mention being able to find what they are looking for.
Additionally, Petsense Place is commended for its pricing. Customers mention that the prices for grooming services and pet supplies are comparable to other places. This indicates that the store offers competitive pricing, which is beneficial for customers looking for affordable options.
One of the weaknesses mentioned in the comments is the limited range of pets available for purchase. The store only carries supplies for pets but does not have any live animals such as fish, mice, or reptiles. This could be a drawback for customers looking to buy pets along with their supplies. However, it is worth noting that the store specializes in pet supplies, so it may not be their main focus to sell live animals.
Another weakness mentioned is the poor condition of the betta fish on the shelf. Customers express concern for the well-being of the fish, noting that the water conditions were terrible and the fish had fin rot. The advice given by the store regarding the water temperature for betta fish is also criticized as being incorrect. This reflects a lack of knowledge or attention to detail when it comes to the care of certain animals in the store.
In conclusion, Petsense Place has several strengths, including excellent grooming services, friendly staff, competitive pricing, and a clean store environment. However, there are also weaknesses, such as the lack of live animals for purchase and the poor condition of the betta fish. Overall, customers seem to have a positive experience at Petsense Place, but improvements could be made in certain areas to enhance the store's reputation. The strengths should be highlighted and built upon, while the weaknesses should be addressed and improved upon to provide a better overall experience for customers.
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