Petsense Info
Amenities
Service options
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Curbside pickup
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In-store pickup
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In-store shopping
Health & safety
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Staff required to disinfect surfaces between visits
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Safety dividers at checkout
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Quick visit
Best PlaceJuice Reviews
I've been here several times and every interaction was extremely pleasant. The store is always clean and orderly. I wish they kept more frozen feeders cuz I have 10 noodles.
I was so relieved to find live crickets and mealworms for our Lizards here! The girl working was very helpful as well. Great customer service!
I have my pup groomed here. They are wonderful young ladies that take the time to talk with you and actually listen to what you say. So if you're in the market for a groomer. Give them a try... I think you will be pleased. Tell'em that Rowdy's mom sent you. Best wishes to all that read.
The two ladies working here are marvelous. They made me want to keep shopping long after I had already gotten what I came to purchase.
Four women standing in front of store by checkout talking and laughing. We came in asked if they had fish they all said yes right there. Well we went up and down Ilse's finally we asked where the tanks were they said oh we don't have live fish..... Well when we asked for fish why didn't you tell us. They were just too busy having happy hour.
Petsense is a great place for any sort of animal supplies! I mostly go there to get crickets for my chameleon, but they have anything and everything for a reasonable price. The staff is always friendly:)
Friendly service and a rewards program for buying our pet food here.
Always enjoy seeing a kitty or two here they have up for adoption. Love to see local businesses helping support shelters and rescues.
Thanks, crew!
Friendly staff but last time I went to come trim my dogs’ nails they barely snipped anything off and this time they didn’t have time even though I called the day before to make sure I won’t come for nothing.
They said they were free at 10 and will have multiple people available. I come in and they have a dog being shaved and others waiting and barking in the back.
Put my dogs through stressful times twice for nothing.
Quick Facts About Petsense
Petsense Place is a pet supply store that appears to have several strengths based on the comments provided. One of the main strengths mentioned is the cleanliness and orderliness of the store. Customers appreciate a well-maintained environment, as it reflects positively on the overall shopping experience.
Another strength is the availability of live crickets and mealworms for reptile owners. This particular customer was relieved to find these items in stock and highlighted the helpfulness of the staff in assisting with their purchase. Having a knowledgeable and attentive staff is crucial in retail, especially when dealing with specialized pet needs.
The grooming services at Petsense Place also received positive feedback. Customers mentioned that the groomers were young ladies who took the time to listen to their requests and address their concerns. This personalized care and attention are important when entrusting someone to groom and care for a beloved pet.
The staff in general received praise for their friendliness and customer service. Customers appreciated the welcoming atmosphere and the fact that the staff took the time to interact with them. Additionally, the staff's willingness to go above and beyond and make customers want to stay and shop longer is another strength mentioned. This indicates that the staff creates a positive shopping experience and provides excellent customer service.
Petsense Place also demonstrates strong community engagement. The store supports animal shelters and rescues by hosting adoption events and featuring adoptable cats. This shows a commitment to helping animals in need and supporting local initiatives.
In terms of weaknesses, one customer expressed disappointment with the limited selection of frozen feeders. This specific customer had a large number of pets and felt that Petsense Place did not adequately cater to their needs. Expanding the range of products available could help address this issue.
Another negative comment mentioned a group of staff members engaging in personal conversation instead of assisting customers. This interaction left the customer feeling ignored and frustrated. This incident suggests a lack of prioritization and attention to customer needs during busy times.
A complaint regarding the grooming services highlighted a lack of efficiency and poor time management. The customer called ahead to confirm availability, only to find that the groomers were busy with other dogs upon arrival. This experience caused stress for the customer's pet and resulted in wasted trips to the store. Ensuring better communication and allocation of resources could help prevent similar issues in the future.
Despite these weaknesses, it is important to note that the positive comments outnumber the negative ones. Petsense Place seems to excel in terms of cleanliness, staff friendliness, customer service, and community involvement. However, addressing the weaknesses mentioned can help improve the overall customer experience and ensure continued customer satisfaction.
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