Parfetts Cash & Carry (Somercotes) Info
Amenities
Accessibility
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Wheelchair-accessible entrance
Best PlaceJuice Reviews
HGV drivers note: The specific co ordinates for entry to this site is …. (53.0888527, -1.3621930) you can punch these numbers into your sat nav under the co ordinates search option and it’ll take you directly to the entrance no messing about with postcodes.
Bit of a wait as you can’t drive under the canopy as it gets blocked while they check the truck in front of you being tipped (Also Canopy has a height limit of 15ft 5 so if you’re above your not going to get under it)
Staff I spoke to were friendly enough, been to worse sites.
Excellent tip as I was the only one there, I got there early and when he opened the gate I was straight in and tipped in 25 mins.
The staff in the warehouse floor are so Rod, when shopping this morning I was asked by the member of staff to move out of his way no respect to customers whatsoever, I had full trolley and was just collecting some kinder egg's so l left the full trolley there and walked out, they've lost £1500 to say the list, went to bookers instead and spend my money there insted
Arrived at 10:20 with 8 pallets. Still waiting to be tipped 3 hours later.....
Drivers make sure you have plenty of time on your tacho if you come here
Really disappointed that I now need to travel for 30 minutes for another supplier that cares for it's customers and stays open until the ungodly hour of 5pm. Greed and Self Importance, Shame a long time customer goes elsewhere.
Closing at 4pm for a Cash and Carry is embarassing. Small operators stay open until 10pm. Openning hours need to be revised, makro and costco et al all offer far longer hours for their customers.
Shocking service from Parfetts of Somercotes. I've been trading with them for 13 years now, and I've taken the decision to take my business else where due to the treatment received from their staff! Unacceptable!
Very bad service tried to call 20-minutes nobody answer
Quick Facts About Parfetts Cash & Carry (Somercotes)
Parfetts Cash & Carry (Somercotes) has a number of strengths and weaknesses based on the comments provided.
One strength highlighted in the comments is the friendly staff. Although some customers have had negative experiences with staff members, others have found them to be friendly and helpful. This suggests that the overall customer service experience may vary depending on the staff members encountered.
Another strength of the Parfetts Cash & Carry (Somercotes) location is the efficient tipping process. One driver mentioned that they were able to quickly tip their truck within 25 minutes of arriving, which is a positive aspect for drivers who value efficiency. However, another driver mentioned that they had to wait for 3 hours to be tipped, indicating that the speed of service may not be consistent.
The specific coordinates provided for entry to the site can be seen as a strength for HGV drivers. Using these coordinates, drivers are able to easily navigate to the entrance without having to deal with postcodes. This can save time and reduce confusion. However, it is important to note that the canopy at the entrance has a height limit of 15ft 5, which can be a limitation for drivers with taller vehicles.
On the other hand, there are several weaknesses highlighted in the comments. One recurring concern is the behavior of staff members on the warehouse floor. One customer mentioned that they were asked to move out of the way and felt disrespected. Another customer even stated that they left their full trolley behind and took their business elsewhere due to the poor treatment. These comments indicate a lack of respect and professionalism from some staff members, which can negatively impact the overall customer experience.
The opening hours of the Parfetts Cash & Carry (Somercotes) location is another weakness mentioned in the comments. One customer expressed disappointment that they had to travel an additional 30 minutes to another supplier that has longer opening hours. This suggests that the current opening hours may not be convenient for all customers, particularly those with time constraints.
Furthermore, the lack of response to phone calls is highlighted as another weakness. One customer mentioned that they tried calling for 20 minutes without any response. This lack of communication can be frustrating and may deter potential customers from using the cash and carry.
In conclusion, Parfetts Cash & Carry (Somercotes) has both strengths and weaknesses based on the comments provided. The friendly staff, efficient tipping process, and specific entry coordinates for HGV drivers are all positive aspects. However, the poor behavior of some staff members, limited opening hours, and lack of response to phone calls are significant weaknesses that can impact the overall customer experience. Considerations should be made to address these weaknesses and improve the overall service provided by Parfetts Cash & Carry (Somercotes).
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