Palace Nail Spa Info
- 255 W Lincoln Hwy, Merrillville, IN 46410 United States of America
- +1 219-750-9014
- [email protected]
- +1 219-750-9014
- +1 219-750-9014
Best PlaceJuice Reviews
The worst full set of nails I've ever gotten. To the point I have to make a new appointment to have them fixed. It's embarrassing. As you can see in the pictures way to thick.not applied correctly.
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Quick Facts About Palace Nail Spa
Palace Nail Spa has received a range of comments, both positive and negative, from customers. In this analysis, we will discuss the strengths and weaknesses of the salon based on these comments and reviews.
Starting with the strengths, it is evident that some customers have had positive experiences with specific nail technicians. One customer mentions that Jun is the best in the business, while another praises Vee for her exceptional service. These positive reviews highlight the expertise and skills of certain nail technicians at Palace Nail Spa. The fact that customers have been loyal to specific nail technicians for several years also speaks to the quality of their work.
Another strength pointed out by customers is the friendly and welcoming atmosphere. Some customers appreciate the personalities of the nail technicians, describing them as polite, respectful, and enjoyable to be around. The positive interactions between the customers and the staff contribute to a pleasant overall experience.
Additionally, there are comments praising the precision and attention to detail exhibited by the nail technicians. Customers mention that their nails were done perfectly and in accordance with their preferences. The ability of the nail technicians to tailor their services to meet the individual needs of customers demonstrates a high level of professionalism.
On the other hand, Palace Nail Spa has also received negative feedback, which highlights several weaknesses of the establishment. One of the most prominent weaknesses mentioned is the poor quality of some of the nail services. One customer describes their full set of nails as the worst they have ever received, expressing their dissatisfaction with the thickness and incorrect application. Another customer mentions that their pedicure was rushed and resulted in uncomfortable and poorly cut toenails.
The cleanliness of the salon is another area that customers criticize. Several comments mention dirt and worn equipment in the shop, along with wrappers left in the doorway. The lack of cleanliness can create an unappealing ambiance for customers and may lead to concerns about hygiene and sanitation.
Inconsistent customer service is another weakness highlighted by negative reviews. One customer states that they did not feel welcomed and felt judged from the moment they entered the salon. Other customers mention having to wait despite being the first in line or feeling ignored by the staff. These experiences can leave customers feeling unsatisfied and undervalued.
In some instances, the salon's staff members have not handled customer complaints effectively. One customer was unhappy with the outcome of their pedicure, and when they requested a fix, they felt dismissed and unsupported. Poor customer service in response to customer concerns can lead to a loss of trust and loyalty.
In conclusion, Palace Nail Spa has both strengths and weaknesses. The salon is praised for the skills and expertise of some nail technicians, as well as the friendly and welcoming atmosphere. However, there are areas that require improvement, such as the quality of some services, cleanliness, and customer service. Addressing these weaknesses and consistently providing high-quality services will help Palace Nail Spa strengthen its reputation and attract more satisfied customers.
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Opening Hours
| Monday | 09:30 AM - 07:30 PM |
|---|---|
| Tuesday | 09:30 AM - 07:30 PM |
| Wednesday | 09:30 AM - 07:30 PM |
| Thursday | 09:30 AM - 07:30 PM |
| Friday | 09:30 AM - 07:30 PM |
| Saturday | 09:30 AM - 07:30 PM |
| Sunday | 10:00 AM - 04:00 PM |
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