Pacifica Pizza Info
Amenities
Service options
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Delivery
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Takeout
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Dine-in
Health & safety
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Staff required to disinfect surfaces between visits
Popular for
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Lunch
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Dinner
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Offerings
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Comfort food
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Late-night food
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Quick bite
Dining options
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Lunch
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Dinner
Atmosphere
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Casual
Crowd
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College students
Best PlaceJuice Reviews
This was my first time using Pacifica Pizza. I almost didn't because of some of the negative comments, but I'm glad I did. The staff was very friendly, the prices were great, and everything was ready as scheduled. I will definitely use them again.
Put prices on their menu because their is not one price on anything, I'm just going off what they say, and some of their items are no longer the same price on some of the google pictures for this place either...or on the menu. Love the food I just wish they would show how much people are paying for their food.....
I have been buying at this place for the past 13 years, and pizza is always delicious. Actually their pizzas got better these past months which makes the pizza one of the greatest!! . You have to try it yourself. The price is right for it's great quality, compared to other pizzas in town. The Pacifica salad is always fresh. I don't know why the negative reviews possibly the other pizza competitors trying to make them look bad. If the place is bad as the comments above then why so many people on the phones taking orders, and inside the store etc? . There wouldn't be 15 employees working at the same time. People must understand that this says that the place has so much demand because its good!!! ???? ????
Don’t come here if you like customer service. Long hold times over the phone with rude employees and long wait times after scheduled pick-up is the norm. Not discouraged by this due to their great pizzas, price, and popularity. However, dealing with inept young people with very poor customer service skills gets old pretty quickly. After repeated order mistakes and delays with no sympathy or remorse, it’s time for me to order elsewhere where good manners and professionalism are valued.
The pizza is always delicious but there is one gal who answers the phone there and is completely rude. Customer service is not their strong suit so if customer service is a must for you don’t bother going here. You’ll be immediately disappointed.
My favorite pizza. Price is firm.
Best pizza in the central valley for the price. The other chains are gross. The Madera Pacifica Pizza has been our go-to stop anytime we pass along hwy-99. Just keep your order simple and have them read it back to you. Then check before you leave.
Great pizza, didn't have to wait long. Delivery person Rickey was nice, happy, and respectful.
Quick Facts About Pacifica Pizza
Strengths:
1. Friendly staff: One customer mentioned that the staff at Pacifica Pizza was very friendly. Friendly staff can create a welcoming and positive atmosphere for customers, enhancing their overall experience.
2. Great prices: Another customer praised the prices at Pacifica Pizza, stating that they were great. Offering affordable prices can attract a wide range of customers and make Pacifica Pizza a more accessible option for those on a budget.
3. Timely service: A customer mentioned that everything was ready as scheduled when they visited Pacifica Pizza. Providing timely service can help ensure customer satisfaction and avoid any unnecessary waiting times.
4. Delicious pizza: Multiple customers praised Pacifica Pizza for having delicious pizza. Consistently delivering tasty food can build a loyal customer base and earn positive word-of-mouth referrals.
5. Improved quality: A customer who has been buying from Pacifica Pizza for the past 13 years mentioned that the quality of their pizzas has gotten better in recent months. Continuously improving the quality of their products can contribute to customer satisfaction and loyalty.
6. Pacifica salad: One customer specifically mentioned that the Pacifica salad at the pizza place is always fresh. Offering fresh and flavorful salad options can attract customers who may be looking for healthier alternatives or side dishes.
7. Demand and popularity: A customer pointed out that Pacifica Pizza has a lot of demand, judging from the number of employees working there. High demand and popularity can be seen as a strength, as it suggests that many customers enjoy their food and keep coming back.
Weaknesses:
1. Lack of clear pricing: One customer mentioned that Pacifica Pizza does not have clear pricing on their menu. Inconsistent pricing can lead to confusion and frustration for customers who want to know how much they are going to pay for their food.
2. Poor customer service: Several customers complained about poor customer service at Pacifica Pizza. Long hold times, rude employees, and order mistakes were mentioned. Poor customer service can negatively impact the overall customer experience and may discourage customers from returning.
3. Rude phone operator: One customer specifically mentioned that there is one person who answers the phone at Pacifica Pizza and is consistently rude. Rude behavior from staff members can further contribute to poor customer service.
In conclusion, Pacifica Pizza has strengths such as friendly staff, great prices, delicious pizza, improved quality, and a popular demand. However, they also have weaknesses including a lack of clear pricing, poor customer service, and a rude phone operator. Addressing these weaknesses can help Pacifica Pizza improve the overall customer experience and retain customer loyalty.
Today
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