Osmos Stores Info
Amenities
Service options
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Delivery
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In-store pick-up
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In-store shopping
Health and safety
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Staff wear masks
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Staff get temperature checks
Accessibility
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Wheelchair-accessible car park
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Wheelchair-accessible entrance
Payments
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Debit cards
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NFC mobile payments
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Credit cards
Best PlaceJuice Reviews
Nice place...they have an okay range of imported products (but limited)
Amazing range of Asian and Indian food. A real gem in this part of Norfolk. I buy all my Indian snacks, sauces and pickles here. I hope it does well and stays open.
Just bought some incense sticks, love them, thanks a lot ????
This high street store is selling counterfeit Guylian chocolates. I know they are counterfeit because the packaging is not the same as the originals and they taste extremely foul. When I had confronted them regarding the selling of counterfeits and wanted a refund. The staff and owner laughed at me and said there is nothing they can do.
When my other half initially went to pick up the chocolates the employee behind the till walked over and removed another type of Guylian chocolates next to the ones we picked up. Maybe because they were even worse than the ones we picked up and he overheard me say that Guylian chocolates are my favourite chocolates?.
Well, I am sure trading standards will know what to do. Here is some photographic evidence of the counterfeits on the shelf.
Went in the store and was amazed at how much produce from round the world they have! But unfortunately that's where the amazement ended I picked up two things to buy and both where out of date! Looking closely after that, bread on the shelf had mould and fruit and veg was close to rotting.
Great place for ingredients & spices for a more adventurous meal at home. The staff are super friendly and helpful.
Excellent choice of herbs and spices and foods from around the world (fresh, dried and frozen) as well as general household products. The shop is laid out well and products are priced very fairly.
Friendly and helpful service too.
A really great addition to the town. Excellent unique and broad variety of items. I've been there many times and been amazed at what I've seen. Anyone who likes Asian food should know about this place
Quick Facts About Osmos Stores
Osmos Stores has received a mix of positive and negative comments, which can provide insights into its strengths and weaknesses. In order to analyze these comments, it is important to consider the store's range of products, customer service, and overall shopping experience.
One of the strengths mentioned by multiple commenters is the range of imported products available at Osmos Stores. One customer specifically highlights the amazing range of Asian and Indian food, stating that it is a real gem in the area. This indicates that the store has successfully curated a diverse selection of products that cater to different culinary preferences.
Additionally, another commenter mentions the excellent choice of herbs, spices, and foods from around the world, both fresh, dried, and frozen, as well as general household products. This suggests that Osmo Stores offers a comprehensive selection of items, making it a one-stop shop for customers looking for unique ingredients or specialty products.
Customer service also seems to be one of the strengths of Osmos Stores. Several commenters specifically mention the friendly and helpful service provided by the staff. This is a significant advantage, as it contributes to a positive shopping experience and encourages customer loyalty.
However, there are also some weaknesses that should be addressed. One customer experienced a disappointing encounter when they realized they had purchased counterfeit Guylian chocolates. Not only were the chocolates of poor quality, but when the customer confronted the staff and owner about the issue, they were met with dismissive behavior. This suggests a lack of accountability and a failure to address customer concerns.
Another customer had a negative experience with the quality of the products. They found that some items were out of date, and noticed mold on bread as well as rotting fruit and vegetables. This indicates a potential problem with inventory management and quality control, which can severely impact customer satisfaction and trust.
Based on the feedback provided, Osmos Stores has strengths in terms of product range and diversity, as well as friendly and helpful staff. However, weaknesses in terms of selling counterfeit products and quality control need to be addressed.
To improve, Osmos Stores should take immediate action to tackle the issue of counterfeit products. This includes removing any counterfeit items from their shelves, apologizing to affected customers, and implementing stricter processes to ensure the authenticity of products. Additionally, addressing the quality control issues by regularly checking the freshness and expiration dates of products would be crucial in order to maintain customer satisfaction.
Overall, Osmos Stores has the potential to be a successful retailer, but it needs to rectify its weaknesses and build upon its strengths to provide a consistently positive shopping experience. By addressing these issues, Osmos Stores can establish a strong reputation in the community and attract more customers.
Place Pictures
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