Nail Pavillion Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Payments
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Debit cards
Best PlaceJuice Reviews
Came in for a pamper day & the customer service seemed very bias… I’m very decent looking so the stares definitely gave me I’m the only poc in there vibes along with it getting super quiet when I walked in. The nail tech who sits in the very first chair botched my full set after she tried to persuade me to pay $110 for gel instead of $50 for the regular but I’m not easily persuaded, so that’s when I noticed she had an attitude about my decision…. After the small verbal exchange that’s when I pointed out her attitude said told me to wait a half hour for the next nail tech smh I will NEVER come back here!
Love this place. Parking is terrible because it's a small shopping center with small parking spaces.. but If you don't mind the walk then you can park on the street by Vons. I like to book with Kevin, Vivian, and Gigi because they are efficient and my nails always look great.
I tried going somewhere else because I live in Pasadena but it just did not work.
Kevin is your man if you want a a really nice fast set! Must make an appointment. Gigi is your artist if you want designs. appointments are necessary and usually if you ask the receptionist who she thinks would be the best for she will give you her honest opinion
This was my first time here, but I heard good things from other people. I am not satisfied with these results at all. If I go back I may try another tech. My tech this day was super friendly but did a sloppy job.
This place is amazing. Definitely recommended everyone is so friendly and welcoming. They do such a fantastic job. Linda and Gigi do an amazing job I always leave very happy with my nails and Pedi.
Clean and professional staff. Have been coming here for almost 2 years. Linda, Johnny, Gigi have done our nails. Every technician there is experienced and professional! Make sure to make an appointment in advanced.
No no no. Rushed service is BAD service. I paid $108 for a set and pedi. My gel pedi looks bulky and UGLY. My nails looks so sloppy/ slanted/ and uneven. I told the nail tech several times to fix them and she would get bothered. She would slam her tools every time I asked her to shave down or showed dissatisfaction. Rude ad fu**.
It was my first time and the receptionist was great to make my appointment on the phone! The man who did my pedicure was Michael . He was very nice , did a great job and did all with a smile and great attitude!
Definitely going back !
Quick Facts About Nail Pavillion
Nail Pavillion Place, as described by the comments, has both strengths and weaknesses. In order to thoroughly analyze the strengths and weaknesses, it is important to consider factors such as customer service, quality of work, atmosphere, parking, and pricing.
One of the strengths of Nail Pavillion Place is the efficiency and expertise of certain technicians. Commenters mentioned specific technicians, such as Kevin, Vivian, Gigi, and Linda, who were praised for their skill and ability to deliver great results. This indicates that the salon has a talented staff capable of providing quality nail services.
Another strength that some commenters pointed out is the cleanliness and professionalism of the staff. This is an important aspect of any salon as it ensures a safe and comfortable environment for customers.
Additionally, the receptionist at Nail Pavillion Place was commended for her helpfulness and friendliness in scheduling appointments. This indicates that the salon has good customer service in terms of making appointments and ensuring a smooth booking process.
However, there are also several weaknesses pointed out by commenters. One major weakness is the issue of bias and unfriendly behavior towards a customer. One customer reported feeling singled out as the only person of color in the salon, which created an uncomfortable and unwelcoming atmosphere. This indicates that the salon may have a problem with inclusivity and diversity awareness, which is a significant issue that needs to be addressed.
Another weakness is the inconsistency in the quality of work. While some commenters praised certain technicians for their excellent work, others expressed dissatisfaction with the results. One customer specifically mentioned a sloppy job and slanted, uneven nails. This inconsistency in quality is a significant weakness as it affects the overall reputation and satisfaction of customers.
The issue of rushed service and the negative attitude of some nail technicians was also highlighted as a weakness. Customers reported feeling ignored and bothered by nail technicians when expressing their dissatisfaction. This poor customer service and lack of professionalism can greatly impact the overall experience and satisfaction of customers.
Parking was also mentioned as a weakness, with commenters stating that the small parking spaces in the shopping center could be a challenge. This can discourage potential customers from visiting the salon, especially if they are unable to find convenient parking nearby.
Pricing was another factor mentioned in the comments. While some customers felt that the prices were reasonable, others expressed dissatisfaction with the cost. One customer specifically mentioned paying $108 for a set and pedicure and being unhappy with the results. This indicates that the salon may not have consistent pricing or may not provide adequate value for the price charged.
In conclusion, Nail Pavillion Place has both strengths and weaknesses. The salon has skilled technicians, a clean and professional environment, and helpful receptionist. However, it also suffers from issues of bias, inconsistency in quality of work, poor customer service, parking challenges, and dissatisfaction with pricing. These weaknesses are important areas for improvement in order to enhance the overall customer experience and reputation of the salon.
Place Pictures
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 10:00 AM - 05:00 PM |
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